.

.

Mike,

I've had to use an older computer before to download stuff onto the iLok.  And it worked fine on the newer computer - that is the point.  Drag the iLok between machines w/ all your authorizations dongled. 

I think I had the same situation - sounds like it anyway.

Surely you have an old machine - or someone you know does.  Use that to get the dongle right.

Hi Mike

This also caused me no end of frustration. I tried everything until the following worked:


- You need to use your 32-bit IE10.

- Although you're likely on Win 7 (64-bit)?, you should have 2 versions of IE10 on your Start Menu >>> All Programs. One will say 64-bit, the other will say nothing. The one with nothing beside is the 32-bit version. However, sometimes the 64-bit one may have nothing beside it and the 32-bit version may have (x86) beside it. I'm sure you'll figure it out. 

- Once you have IE10 32-bit running, press ALT on the keyboard to get access to Internet Explorer's Menu bar. Go to 'Tools' >>> 'Internet Options' >>> 'Advanced' tab, scroll quite far down and check the box which says "Allow active content to run in files on my computer". 

- Close IE10 down.

- Start IE10 up again.

- Go to the iLok website. Plug your iLok in and then log in (all in the order I wrote it).

- Look out for IE10's little message at the bottom of the browser asking if you want to allow iLok.com to run Active X or something or another along those lines. I can't recall exactly what it says. Click Allow/Yes to this.

- You should now be logged in with everything working fine with your iLok and licenses showing up in your account.


See how you get on with this. Worth a try. It works for me. No more XP boot ups for me just for the iLok. 

Stewart 

When WAVES left iLok I imagine that was like a mall losing its biggest anchor store.  Shouldn't be long now before Slate, Soundtoys and the like follow suit. Just a matter of time. That's also probably why iLok hasn't updated since dinosaurs roamed the Earth. Why bother?

.

You obviously completely overlooked my post about this in 
your other iLok thread Mike....

Would have saved you 5 hours of frustration....

Oh, my bad...

I have no issues with IE10 32 bit with my iLok...

so sorry for that...just thought you missed it..

I'm using Safari 5 (on OSX) and no issue w/ iLok - even though the site says optimized for version 4.

As much as I dislike the dongle, ever since I started using one w/ Pro Tools last year, I must admit that I never had any issue w/ it.


OTOH, I've had authorization/copy protection issues with:

Cakewalk instruments (many times)
IK Multimedia Plug-ins/libraries (many times)
Focusrite plug-ins (twice, now fixed)
Korg instrument plug-ins (2 or 3 times in 1 1/2 month)
Arturia instruments (once)
SSL's Duende Code Meter (once)

If you ask me, the absolute worst type of copy protection is - by far - the soft version of the traditional dongle, like Arturia is using. It is much worst than the actual hardware. But any authorization method can give you issues and they all can cause a significant downtime.

So far, the hardware dongle is the only method that has not let me down at one point or another. I've also been lucky w/ Waves, but I consider the cloud to be similar to other methods already mentioned above which have failed at one time or another for me.

btw....IE 10 32 bit doesn't tell you it's 32 bit...

There is a gear in the upper right hand corner, and the drop down has "about"

Mine says IE 10.0.9200.16540
Update 10.0.4

Nothing as to whether or not it's 64 or 32 bit...

All I know is I can download my iLok licenses with it...LOL

I just went through this same thing yesterday.  I finally got an email from PACE saying I had to use Firefox 3.6 or whatever and I was finally able to download the software upgrade I needed to transfer my Melodyne license.

I hate it, hate it, hate it--and take every opportunity I can to notify vendors of that, asking them to reconsider their piracy protection in the future.

.

I have used Sentinel and Hasp dongles for non music software for years and there are many distributed through my company. To use a cliche "they just work" and are our prefered way of managing licences.

In principal I have nothing against dongles but iLok just seems to give so many issues I have always avoided it. Admittidly the Sentinals and Hasps don't hold multiple licences by many manufactures but it looks like iLok really need to get their act together. Needing to use a 32 bit browser in this day and age is **********

I've said before that when iLok lost WAVES it was the beginning of the end. This would also explain why they have not updated their system.  They will soon be gone.

MachineClaw


have you checked that on the laptop your not plugged into a USB3 port?

my desktop is win7 64bit w/ IE 10 and I had no problem with ilok2 , website, register nada.

BUT when plugged into a USB3 port nothing saw the ilok2.

I only have one machine with USB 3 and it's not on the internet.


I've just been using my regular USB 2 stuff.

Thanks.

yorolpal


I've said before that when iLok lost WAVES it was the beginning of the end. This would also explain why they have not updated their system.  They will soon be gone.

I think you must be correct.


Their website seems stuck in a time warp and all the support info is clearly meant for a circumstance that is long gone.




"We're working on support for Firefox 4" doesn't sound contemporary when you are visiting the site with Firefox 15+