2016.08 for Sonar Platinum crashes at the Start Screen

Same problem and no one has answered me

We recently posted an updated version of the 2016 08. You should install this and see if it resolves your issue with crashing on loading projects.

I just performed the latest update for 2016.08 Update 1, which unfortunately did not change anything. I got the same Fault Reporter and can't open Sonar Platinum. 
I decided to go back to "My Account" and reinstall the 'download mirror 1' from July's update, 2016.07 (22.7.0.41).
 
In the future, (pending if another crash happens), I will follow the advice of "Capturing a Crash Dump" and send in the mini dump files to help the Cakewalk team. I'm going to wait until this gets cleared up before doing any updates.
 
For now, my time has to be utilized for my projects and I'm glad I was able to restore July's update to keep the creative juices flowing. Thank you Cakewalk for at least keeping a record of all previous updates on My Account.

Hi Roblaze,
 
 Just to clarify Keith's comment's above, we do have your info to this point - it's a different case assigned to another developer.  Thanks for your help to this point.  If you do get a chance to try 2016.09 though, I'll take any new logs or dumps that generates if it fails to clear up the issue.
 
Thanks,
Jim
 
 

Dan, the latest update is 22.9.0.30. Are you sure you have the latest update installed?
There was a database fix in there.
 
Edit. Sorry 22.9.0.36 is indeed the latest

Sorry my bad. Build 30 was the pre release build. 36 is the latest.
Have you tried the Shift launch to force personalization of SONAR?

Throwing my .02 in on this. I'm having the same (or very similar issues as Roblaze). Existing projects crash when I go to open them in both August and September updates. I've opened a case #328686 but haven't received anything back but the automated response so far. If there are any files that I can send in to hopefully help with this matter, please let me know.
 
Thanks,
 
Tim

Keith,
 
Here is a link to the dump files - forums wouldn't let me post a URL so I PM'ed it to you.
 
No log files were found that seemed related to Sonar. Definitely nothing in %AppData\Cakewalk\Logs.
Let me know if there is anything else that I can send along to help with this issue.
 
Tim

Roblaze
Hi Noel,
 
I did update to the latest update earlier today. It was 2016.09 (22.9.0.36). I looked through the list of available downloads and there was not a (22.9.0.30) on the list. I'm not seeing a .30 build anywhere, except from people mentioning it in the forum. If there was a (22.9.0.30), then it must have been removed from the list. Either way I'm not having any luck opening my projects. I reverted back to 2016.07's version at this time.
 
So far I've tried versions, 2016.08, 2016.08 Update 1, and a few others that Jim Lima had me try. The new version is acting the same way...Can't open any projects. I'm going on month number 2 after paying for Lifetime Updates and not getting any results. 
 
Thanks, Roblaze

Dan, got the dumps you posted, 2 of them are the same issue Tim has. 
 
If you use the Dell Backup and Recovery utility (also known as AlienRespawn), please turn off the overlay icons.  That seems to be what's crashing at project load.  The overlay icons are handled by a shell extension dll.  Shell extensions extend functionality of Explorer and while they can add useful functionality, some have been known to cause problems.
 
The theory is that since we added the plugin database using a .net managed layer, the shell extension also seems to be using .net and due to some interop issue crashes when we load our media browser and request the file icons from the file system, which then asks the shell extension to retrieve it's special icons (presumably for backup status?)
 
So, if you can't find an option to turn off the shell extension, then download NirSoft ShellExView a free utility that displays all shell extensions and allows them to be enabled or disabled.  Not sure what it will be called, but the dll name is DBROverlayIcon.dll
 
<update> The util is useful but first thing you'll want to do is to go to Options and check 'Hide All Microsoft Extensions'.  Otherwise it's an overwhelming list!  Then, you can look at the Filename column (drag the headers right edge out to read the rest of the path) to check which entries correspond with DBROverlayIcon.dll.  Once you find those, select the row(s) and click the red dot in the toolbar to disable the extension.  In my example I disabled TortoiseSVN as I don't have the Dell extensions.  If you disable the wrong extension, just click the green dot.
 

 
Let us know, thanks.
 
<update2>
We were able to repro on a Dell system and found that it's necessary to disable all three instances of DBROverlayIcon via the utility, then use Ctrl + E to reload Explorer.  Two of them are icon overlays, the third is a context menu. 
 
 

Tim,
 
Actually while you can uninstall the utility, it's not required.  Using the Shell Extension Viewer and turning off the 3 entries for DBROverlayIcon and then restarting Explorer (Ctrl + E from the util) does the trick.  We confirmed in the office today on a system we were able to repro on.
 
Dan (and anyone else running into this), please follow either approach to work around the issue. 
We'll be sure Support is fully aware of the issue and work-around (most likely will be a KB article)
We're also working with Dell to try and get this resolved on their side.
 
Keith