2016.11 Worsens Problem Deleting Toontrack EZ Drummer

From the announcement for 2016.11:  

• Synth Handling Improvement (Auto-remove Synth on Delete)

This actually makes things worse for me.  With 2016.10, deletion of a track folder containing EZ Drummer 2 was fine but deleting the Instrument from the Synth Rack caused a crash -- 100% repeatable.  Now, deleting the folder from the Track View causes an immediate crash (also repeatable), presumably because of the new "improvement" for "auto-remove" of Synth.  I do not have this problem with Studio One or Reaper, or Sonar 8.5; plus, I have shared DMP files with Toontrack and they conclude the problem is not with EZ Drummer (insterestingly, EZ Mix and EZ Keys do not exhibit this behavior, at least in 2016.10 -- I didn't try them in 2016.11 because they'd never been a problem; perhaps after dinner  ).
 
Any thoughts on this are greatly appreciated.  I submitted a Fault Reporter when the problem first arose at the end of October, with several updates as I tried different things, but when I last checked a few days ago my FR had not yet been reviewed.
 
I realize I can just Archive EZD and hide the folder, but it would be nice if whatever glitch got introduced recently could be fixed.
 
Thanks,

Does it help to 'Disconnect' EZDrummer before removing it? 

brundlefly
Does it help to 'Disconnect' EZDrummer before removing it? 

Thanks for writing -- so I'm clear, what steps do you mean by "disconnect"?  I've confirmed this crash in three ways:  (1) Simply first deleting EZDrummer from the Synth Rach -- instant crash; (2) clicking on the EZD folder in the Track View (when a folder is used), the right-clicking and selecting "delete folder" (I'm then asked about deleting the tracks, say "yes") and with 2016.11 -- instant crash; with 2016.10 no crash, but 2016.11 has the new feature "Auto-Remove Synth on Delete"; and (3) inserting EZD without using a folder results in the same crash when once EZD leaves the Synth Rack.
 
If this gives you any ideas it's greatly appreciated.  In particular I'm curious about the "disconnect" option to see if there's something else to be done.  I could, of course, just Archive EZD and hide the folder but I'd prefer to try fixing this.
 
Thanks again,
 
Steve

Right-click the Synth tab in the Browser in 16.10 or in the separate Synth Rack in 16.11, and click 'Connected' to uncheck it. This unloads the plugin from RAM which might prevent whatever issue is causing the crash on removing it from the project.

To scook and brundlefly:
 
Thank you for the help; I will try it out when I'm at home.  I really appreciate it.
 
Steve

I have just tried with a new project and added and deleted EZDrummer 2 as many ways as I could think of and I could not get Sonar to crash. 
 
Can you give me your step by step instructions on how to reproduce and I can try again. 
 
 

What version of EZ Drummer?

SMcNamara

karhide
I have just tried with a new project and added and deleted EZDrummer 2 as many ways as I could think of and I could not get Sonar to crash. Can you give me your step by step instructions on how to reproduce and I can try again. 

Karhide:
 
Thanks for the offer.  And first I want to mention I tried the "disconnect" synth option and interestingly the first time I tried it, no crash.  But then I opened a new project, dragged EZD to the Track View and Sonar just hung.  I left it for 20 minutes just to see if it would resolve but I had to close the program.  Then, all later attempts to disconnect caused the same crash.
 
The steps are as follows (all confirmed repeated with new projects and old projects):
 
1.  Drag EZD from the Browser to the Track View
2.  In Synth options box choose either simple instrument track or not, and choose show synth view or not, and choose "midi out" or not (i.e., many different options tried).
3.  Either:
3A:  Click the track folder to highlight it, right-click to delete the folder and say yes to all tracks -- before 2016.11 there was no crash, but with auto-synth delete it crashes;
3B:  Delete EZD from the Synth rack with the tracks still there -- crash
 
100% repeatable.  Does not occur in Sonar 8.5, or Studio One.  Just odd.  
 
Thanks,
 
Steve

 
Hi Steve,
 
I have just tried that and I still don't have a crash on my system. 
 
Here's the details of my install from the Toontrack Product Manager: 
 

 
I'm not showing any available updates so I'm totally up to date on my system.  Are you running an older version of EZDrummer or maybe the 32bit version?  I rebuilt this system last January and I only have 64bit plugins installed.
 
Are your audio interface drivers up to date or do you have an alternate one to test with?  
 
I can't think of anything else at the moment. 
 
Tim
 

SMcNamara
Update:  After confirming the "crash" does not happen in Studio One or Reaper when removing EZ Drummer 2 from the track view, I again spoke with Toontrack who gave me the go-ahead to delete EZD from the system and reload it. I uninstalled, cleaned the registry, etc., and reinstalled.  Again, no problem with S1 or Reaper, but Sonar Platinum still crashes hard when I remove EZD from the track view or Synth Rack.
 
By all accounts this seems to be a Sonar problem.  Last time I checked my Fault Reports had not even been viewed after a couple of weeks (I know CW is busy, so it's generally OK), but now I don't recall how to check the status of the FR's.    I'm aware I can hide the track, archive, etc., but it would be nice to just have it work.  And I only noticed this problem starting with 2016.10.
 
I've installed the Early version of 2016.12 and the same problem exists.
 
Any idea are greatly appreciated.
 
Steve

Steve, I use EZD nightly, so I'll try removing it from one of my projects tonight. I'll let you know tomorrow what happened.
 
~Jeff

Jeffiphone
Steve,
As noted in my previous post yesterday, I tried duplicating your issue with EZD. I deleted the synth from the synth rack on a current project. No crash. However, something strange did happen. When I undid delete synth, the EZD synth came back, but it wasn't drums I was hearing when I hit play. It was a Zeta+2. Somehow EZD changed to the Zeta when I returned the EZD synth. I thought it was some sort of routing problem, but it wasn't. No idea how this could happen. I did replace the synth with EZD and everything worked as normal.
 
This doesn't really solve your problem, but I just wanted to tell there is definitely something going on. Maybe it's just our systems. I have been having some other issues lately, which I'll post in a new thread. I'll also try to duplicate your issue on a new project, not an existing one, to see if I get the same results. 
~Jeff

Jeff:  Thanks for following up.  I don't think it's our respective computer systems -- this problem did not exist until recently and I've been with Platinum for a long while.  SOMETHING happened in the updates this Fall (I don't recall this occurring in the Summer updates).  I'm resigned to this not being a major problem for CW to focus on but it would be nice if they could investigate what is causing it, and on EZ Drummer, not EZ Keys or EZ Mix.
 
Steve

chuckebaby
You have put a lot of time and effort in to creating threads and posts about this issue but did you report this in the problem reports forum ?
http://forum.cakewalk.com/Problem-Reports-f77.aspx
 
That's the place you might want to leave a detailed description.
Hoping someone from Cakewalk sees it here or sees one of your fault reports is simply a long shot.
I would leave as much detail as possible in the problem reports forum.

Chuck:
 
Thanks for writing.  I've actually submitted Fault Reports with *.DMP files attached, and updated them as additional processes using EZDrummer confirmed the crashes.  I believe I also put a thread in the Problem Reports forum when this first arose in late October, I think it was.  But when I click on that forum now, it only has two pages and only goes back 5 weeks, so I don't see the post I think I submitted.  I can do another one and hopefully if it's a duplicate people wont' get mad
 
Re: your comment that Fault Reports are a "long shot" to be seen by CW, that's disturbing considering CW is the one that set up the process.  
 
Thanks again for your help.
 
Steve