Helpful ReplyA BEWARE FYI if you have Toontrack products and go online for the first time.....

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Teds_Studio
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2013/10/03 10:03:45 (permalink)

A BEWARE FYI if you have Toontrack products and go online for the first time.....

Well I finally bit the bullet and put my DAW online long enough to download the new AD drums.  I had to install my phone as a modem to be able to connect since that is my only source of internet.
 
The download went fine and as soon as it was through I disconnected from the internet.....no apparent problems.
 
BUT....when I opened up one of my projects that had Superior Drummer drums....I no longer had drums...!  Installing my phone as a modem had changed my computer hardware configuration and SD 2 would not load.  When I double clicked on the icon for the drums a box popped up stating that "This software is not authorized to run on this computer".   And...the Computer ID listed was not the same as when I authorized my Toontrack products.  Needless to say....I was sick...!
 
That was yesterday....this morning I came in to the studio and completely uninstalled my phone drivers which had created a new network connection (changing the computer ID).  LUCKILY it went back to the original Computer ID and all is working.
 
That was ONE BIG WHEWWWWWWW.

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Sidroe
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 10:24:44 (permalink)
Nice bit of info there!

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#2
yevster
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 11:47:42 (permalink)
Yep... Toontrack's system ID is notoriously finnicky. If you have wifi drivers enabled at the time you install a Toontrack product, just turning on airplane mode can change your hardware ID. All in favor of renaming Toontrack to Doucherack?
#3
Teds_Studio
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 11:56:51 (permalink)
After doing A LOT of googling and researching last night....I found the same conclusion.  Lots of people frown upon how Toontrack's authorization works.
 
Luckily after uninstalling my phone software and drivers for internet....my Comp ID went back to the one it had when I authorized my Toontrack stuff.

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Sanderxpander
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 12:14:50 (permalink)
Huh that's really dumb. Usually the system ID is generated from things like the properties of the system drive and the mobo, things that aren't likely to change unless you actually change your computer. Not any peripheral hardware that you can just plug in and out, or even simply just turn off via software.

Glad you got it working again with minimum hassle!
#5
brundlefly
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 12:34:49 (permalink)
It's easy enough to register the new hardware ID with Toontrack. That's what I did when I recently updated Superior Drummer and found my ID had changed. At the time I couldn't think what would have precipitated this, but now I'm guessing it happened when my PC's onboard NIC went belly up, and I switched to a USB network interface.
 
 

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drummaman
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 12:51:15 (permalink)
Good info ya'll.

Love Superior Drummer - mixing down to audio tracks to mix is the magic to that sampler - the samples really come alive after that.

Can't imagine mixing without it!

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Dave Modisette
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 13:00:40 (permalink) ☄ Helpfulby Guitarmech111 2013/10/03 13:07:19
Just checking, are you running the latest versions of the Toontracks products.  I seem to remember an update that attempted to alleviate some of those problems with changing hardware.  It might have been wifi oriented though.

That said, you can have two different authorizations available if you are in a situation where sometimes you run one hardware setup and sometimes not.  It's a bit of drudgery to go through all of your TT software and libraries to set up your new configuration but the authorization process is much more easy than it's ever been.  Yes, it's a hassle but I doubt if anyone authorized them any more times than I have.

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#8
Guitarmech111
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 13:08:48 (permalink)
yep, Dave is right. I have had hardware mods and with the latest updates, there is an online verification that gets quick access. It is working great here. Believe me, if it were not so, I would have mentioned it a lot earlier in the forum. :)

Peace,
Conley Shepherd
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Teds_Studio
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 14:16:33 (permalink)
Well I just checked and there was an update for SD2 from July that I evidently not installed.  I was at 2.3.1 and Now have 2.3.2 .  Hope it does have that fix.

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drummaman
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 16:12:21 (permalink)
Yup - Latest updates here.
No issues with X2a.

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Dave Modisette
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/03 17:10:12 (permalink)
Guitarmech111
yep, Dave is right. I have had hardware mods and with the latest updates, there is an online verification that gets quick access. It is working great here. Believe me, if it were not so, I would have mentioned it a lot earlier in the forum. :)


I don't think that the latest update will solve your issue.  I'm quite sure it was done months ago but I have to mention the update issue because so many people don't bother with updates if they aren't experiencing problems or haven't bought recent libraries that require the updated version.

I would advise you to at least contact TT tech support to let them know what the issue was in hopes it might be addressed at a later date.  Who knows, they might be waiting on one more person with your issue to bump it up on the todo list.  

Dave Modisette ... rocks a Purrrfect Audio Studio Pro rig.

http://www.gatortraks.com 
My music.
... And of course, the Facebook page. 
#12
jbraner
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Re: A BEWARE FYI if you have Toontrack products and go online for the first time..... 2013/10/04 07:41:19 (permalink)
Ted,
 
Changing network setups definitely changed the toontrack computer ID. I agree this is a pia - but to workaround, you could reinstall your phone/modem drivers - and go reathorise all your Toontrack products. It's easy enough with your "online" connection - and you only have to do it once. If you have a lot of Toontrack products - just do th emain ones (like Superior) and you can do the rest as you use them.
 
The main thing is that you know what the issue is now - and that there is a workaround, and your Superior will always work. ;-)
 
If your concerned about using too many authorisations, you can just leave the phone/modem driver installed and delete the old authorisations (for the old computer ID). If you ever *do* run out of authorisations - Toontrack is really good at resetting them. Just make sure you're signed up on the Toontrack forums - so you don't have to mess around later ;-)
 
hth
 

John Braner
https://www.cdbaby.com/Artist/JohnBraner
http://www.soundclick.com/johnbraner
 
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er - that's it I think...
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