Helpful ReplyA personal thanks to Noel - who made sure I stayed as a Sonar user.

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LJB
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2016/09/29 08:39:54 (permalink)

A personal thanks to Noel - who made sure I stayed as a Sonar user.

Some of you guys know I am pretty serious about what I do, and I like to do it on Sonar. I do MASSIVE projects sometimes - those are mostly DVD concert mixes, 80 or 90+ tracks, 3+ hours, 20+ busses, sidechains and plugins up the yinyang. Needless to say those are also normally under big pressure, and when things go wrong I have pretty big clients tapping their feet and looking at their watches. You don't tell a TV channel with several million viewers to wait while you try to debug your DAW..
 
Thus recently it came to a point where I nearly had to get rid of Sonar as a project was becoming so unstable that it was 20 computer restarts per day, 30 SPLAT restarts a session etc etc. Random crashes, closes and errors all the time. And my projects started taking up to 3 minutes (yes, you read correctly) to save every time I hit save.. which I had to do a lot due to the instability of the system.
 
To cut a long story short, Noel Borthwick, CTO of Cakewalk and a guy who certainly has a fair whack on his plate, personally looked through my Crash Dumps and project files and spotted the one common denominator between all of the issues: Melodyne Essential 4.0 (yes, some of you guys did suspect that in my early cries for help - but hard to bounce clips when you're not done tuning right?)..

Once it was identified as the culprit and I bounced all the tuned clips down to wavs, all of the issues magically disappeared. It leaves me not so impressed with Melodyne right now, but has restored my faith in the Bakers. I really really hope that Celemony will sort out their troubles asap, but that's another email I'm about to write to them.
 
The lesson Noel taught me is that it only takes ONE plugin to wreck an entire DAW. Keep that in mind if you can, I certainly will :O)
 
Hope this little post helps some of ya'll.
 
Ludwig
post edited by LJB - 2016/09/29 09:02:00

Ludwig Bouwer, One Big Room Studios.
--------------------
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#1
bitflipper
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 08:49:42 (permalink) ☄ Helpfulby tlw 2016/09/29 10:33:32
Imagine having to compose a help-wanted ad to replace Noel:
 
WANTED: top-tier coder with intimate knowledge of Windows audio rivaling anyone at Microsoft, and familiar with every DAW and plugin on the market. Must also be a talented musician, ready to work ridiculously long hours and put up with forum whiners who think it's your fault their mixes suck. 
 
Then sit back and watch the resumes roll in...


All else is in doubt, so this is the truth I cling to. 

My Stuff
#2
pilutiful
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 08:54:22 (permalink)
Awesome. You don't get that treatment on other DAWs.

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#3
Marshall
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 09:06:01 (permalink)
Great story - in a much smaller way, I have been incorrectly gnashing my teeth at Sonar because of an apparent issue with TH3. Thanks for sharing, keeps my woes in perspective. 
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LJB
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 09:14:53 (permalink)
I might also mention that a good few of Noel's emails were sent to me on Saturday and Sunday - at VERY odd hours..

Ludwig Bouwer, One Big Room Studios.
--------------------
Cakewalk
with all the trimmings / Win 10Pro 64 / Intel i7-7700 / Asus Prime Z270k / 16GB DDR4 / RME HDSP9652 / RME UFX / Black Lion Audio ADA8000 / ART MPA & ART Pro Channel / Focusrite Voicemaster Pro / Aphex 107

Check out my work at www.onebigroom.co.za

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bapu
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 09:49:20 (permalink)
bitflipper
Imagine having to compose a help-wanted ad to replace Noel:
 
WANTED: top-tier coder with intimate knowledge of Windows audio rivaling anyone at Microsoft, and familiar with every DAW and plugin on the market. Must also be a talented musician, ready to work ridiculously long hours and put up with forum whiners who think it's your fault their mixes suck. 
 
Then sit back and watch the resumes roll in...from MS Access "programmers"


Actualized.
#6
bapu
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 09:51:00 (permalink) ☄ Helpfulby Vastman 2016/09/29 23:49:50
LJB
The lesson Noel taught me is that it only takes ONE plugin to wreck an entire DAW. Keep that in mind if you can, I certainly will :O)
 

That should be a sticky and in EVERYONE's signature.
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dcumpian
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 10:37:34 (permalink)
That's always the risk with any plugin, but it seems often to be more prevalent with "giveaway" plugins, like the cut-down version of Melodyne or TH3. It's one of the reason I buy a plugin if I want to use it rather than rely on "freebies", even though we know they aren't really free. The plugin vendors don't seem to test the "free" versions as well, unfortunately.
 
Dan
 

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#8
sven450
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 13:39:20 (permalink)
  I love good news.  Thanks for sharing.

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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 13:50:56 (permalink)
dcumpian
That's always the risk with any plugin, but it seems often to be more prevalent with "giveaway" plugins, like the cut-down version of Melodyne or TH3. It's one of the reason I buy a plugin if I want to use it rather than rely on "freebies", even though we know they aren't really free. The plugin vendors don't seem to test the "free" versions as well, unfortunately.
 
Dan
 




I do believe Melodyne Essential normally costs $99.00.  Not free.

Tangled roots perplex her ways.
 
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bapu
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 13:52:23 (permalink)
anxiousmofo
dcumpian
That's always the risk with any plugin, but it seems often to be more prevalent with "giveaway" plugins, like the cut-down version of Melodyne or TH3. It's one of the reason I buy a plugin if I want to use it rather than rely on "freebies", even though we know they aren't really free. The plugin vendors don't seem to test the "free" versions as well, unfortunately.
 
Dan
 




I do believe Melodyne Essential normally costs $99.00.  Not free.


Free/included to those that bought SONAR Platinum (maybe Producer too? I dunno).
#11
bapu
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 14:10:26 (permalink)
And here I thought the OP was gonna say Noel shipped him his CW Coffee Mug (washed of course).
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anxiousmofo
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 14:14:51 (permalink)
bapu
anxiousmofo
dcumpian
That's always the risk with any plugin, but it seems often to be more prevalent with "giveaway" plugins, like the cut-down version of Melodyne or TH3. It's one of the reason I buy a plugin if I want to use it rather than rely on "freebies", even though we know they aren't really free. The plugin vendors don't seem to test the "free" versions as well, unfortunately.
 
Dan
 




I do believe Melodyne Essential normally costs $99.00.  Not free.


Free/included to those that bought SONAR Platinum (maybe Producer too? I dunno).




This is true, and that's how I have it.  I was just pointing out that it is normally an independent, paid product. As such, it should presumably be tested as well as the more robust, polyphonic-processing-capable version. Or perhaps be easier to QC, given that the feature set is more limited and straightforward.

Tangled roots perplex her ways.
 
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dcumpian
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 14:29:49 (permalink)
anxiousmofo
bapu
anxiousmofo
dcumpian
That's always the risk with any plugin, but it seems often to be more prevalent with "giveaway" plugins, like the cut-down version of Melodyne or TH3. It's one of the reason I buy a plugin if I want to use it rather than rely on "freebies", even though we know they aren't really free. The plugin vendors don't seem to test the "free" versions as well, unfortunately.
 
Dan
 




I do believe Melodyne Essential normally costs $99.00.  Not free.


Free/included to those that bought SONAR Platinum (maybe Producer too? I dunno).




This is true, and that's how I have it.  I was just pointing out that it is normally an independent, paid product. As such, it should presumably be tested as well as the more robust, polyphonic-processing-capable version. Or perhaps be easier to QC, given that the feature set is more limited and straightforward.




Should be, but is it? I doubt it. I suspect they focus a lot more QA on the full-blown Studio version.
 
Dan

Mixing is all about control.
 
My music:
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#14
VariousArtist
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 14:45:57 (permalink)
+1

Noel has reached out to me directly on a few occasions and been very helpful. A top notch engineer and company bloke
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bapu
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 14:59:38 (permalink) ☄ Helpfulby Zargg71 2016/09/30 05:23:46
Noel talked to me at Winter NAMM 2015.
 
He said "Leave me alone or I'll call security"
 
At least he talked to me.
 

See my hand behind his back? That's when I grabbed his coffee mug and and it went downhill from there.
post edited by bapu - 2016/09/29 15:31:22
#16
BassDaddy
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 15:07:56 (permalink)
LJB
 
The lesson Noel taught me is that it only takes ONE plugin to wreck an entire DAW. Keep that in mind if you can, I certainly will :O) 
Hope this little post helps some of ya'll.
 
Ludwig


Worth a bump.

It's Bass, not Bass.
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#17
jimfogle
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 21:25:59 (permalink)
A very nice story.  Great of you to take the time to share it with the forum.

Jim F
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#18
bitman
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 23:15:39 (permalink)
Some of us had projects that were corrupted and would no longer open if we dared save with melo 4.04 in there until we uninstalled Melodyne . I'm glad that didn't happen to you. I was working on getting some data to support for an unrelated issue and the morning after updating to melo 4 from 2 the test project would no longer open - for a few days, while what was wrong was determined. I remember that Saturday in the spring like it was yesterday. Been using V-Vocal all summer since.
#19
Vastman
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 23:30:41 (permalink)
This should be a sticky... Noel is a treasure...

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#20
noynekker
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/29 23:56:24 (permalink)
Now this is a feel good thread, giving Noel some credit for his amazing dedication to making Cakewalk the BEST DAW.
Both Melodyne and Cakewalk are very complex programming, I enjoy using both, and the fact they work together with ARA just takes it to another level. Yes, I've had some Melodyne issues inside Cakewalk . . . but all were solved eventually.
 
And . . . it continues to be developed (I haven't checked it out yet, but I see there are more Melodyne/Cakewalk improvements in the latest SONAR 2016.09 update !)
 
Ludwig, thanks for sharing the story . . . you're much more a "power user" than me, and if I ever get to "DVD concert mixes, 80 or 90+ tracks, 3+ hours, 20+ busses, sidechains and plugins up the yinyang" . . . I'll know I have the right DAW for the job.

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#21
Boydie
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 02:50:26 (permalink)
This is a great story and for the CTO to participate in the forum was a good enough sign of CW (and Noel's) commitment to their customers and product

It is fantastic to hear that he got personally involved in solving these issues for you

Why are people using other DAWs!?!?

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#22
BRuys
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 03:08:30 (permalink)
bapu
And here I thought the OP was gonna say Noel shipped him his CW Coffee Mug (washed of course).


Washed?  That would be washing off all the good juju.  Would you wash Elvis' Jeans too?
#23
LJB
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 04:04:39 (permalink)
Such a cool community this - you don't get much of that over at "the other forums"..

Ludwig Bouwer, One Big Room Studios.
--------------------
Cakewalk
with all the trimmings / Win 10Pro 64 / Intel i7-7700 / Asus Prime Z270k / 16GB DDR4 / RME HDSP9652 / RME UFX / Black Lion Audio ADA8000 / ART MPA & ART Pro Channel / Focusrite Voicemaster Pro / Aphex 107

Check out my work at www.onebigroom.co.za

#24
Noel Borthwick [Cakewalk]
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 08:07:58 (permalink)
Thanks for the kind words guys. There are several folks at Cakewalk (including support of course) who routinely help out customers on forums and social media when we can.
Although we are now close to normal with incoming support issues, we still have backlog to deal with so more of us are pitching in to help with that.
I'm glad Ludwig's issue is resolved. The last Melodyne Betas have been pretty stable so I'm hoping these issues will all be gone when it ships. 

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#25
karma1959
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 09:52:01 (permalink)
very nice story..

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#26
chuckebaby
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 12:11:25 (permalink)
I've seen Noel around a lot lately helping other users (asking for crash dumps, exc)
that's very cool. you typically don't see the CTO interacting with other users as much as he does.
I believe this is where you build a good relationship with your users. Like he is just another user...like we are.
I respect that a lot.

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#27
tenfoot
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 13:12:54 (permalink)
Well deserved praise for Noel and all of the Cakewalk guys we see so often around here. It is certainly appreciated:)

Bruce.
 
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#28
berlymahn
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 13:39:15 (permalink)
Yeah - Piling on.
 
I reeeally love the Sonar Platinum workstation, and very much appreciate the support of the bakers and Noel, and this forum.
 
Sonar (and all the very cool instruments out there) has taken my mind places I never knew existed.
 
Thank you!

Jim Wim  
On Soundcloud as: Dammit Eugene / Scenic Mental Detours / Narrow Now
https://soundcloud.com/dammit-eugene/tracks
#29
rspagnuolo
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Re: A personal thanks to Noel - who made sure I stayed as a Sonar user. 2016/09/30 17:50:56 (permalink)
Let me chime in, too.
 
What a great story.
Just one more nail in the coffin of the naysayers/doomsayers... although I guess there will never be enough nails. LOL!
This is an awesome forum.
 
BTW, what is a CTO (Noel's position in the company)?
#30
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