AAAAHHH! VIRUS! Tech help needed (Screenshot)

A google search for Generic5.PFR virus doesn't come up with anything. 

If the Antivirus won't get rid of it, maybe Malwarebytes will.  Download and run Malwarebytes, you may have to download that to another PC, copy it to a USB flash drive or CD and load it on the affected PC with Windows in Safe Mode. 

http://www.malwarebytes.org/

Do you have another computer you can use to download some stuff and non infected thumb drive?

If so go to CNET and download the following as well as their update definitions where applicable:

CCleaner
Malwarebytes
Spybot Search and Destroy
Hijack This
Avast

I've also seen a lot of people talk about bitdefender but I've never used it but if this other stuff doesn't work then maybe try that.

So download all those onto the thumbdrive

Restart the infected computer in Safe Mode (without networking)

Install the programs and update their definitions using the definition files (where applicable). Some of these programs may give you a hard time installing/updating properly in safe mode but I forget which ones so if you encounter one just move onto the next program and try the ones that didn't work in regular mode after you've scanned with everything else.

You want to use these fresh downloads because even if you already have these programs on your system they may have been corrupted by the virus so you may have to remove the original installs.

Open CCleaner and run the CCleaner following the included instructions.

Run a full scan with Avast using the updated virus definitions (I think this one gave me a hard time updating with the definition file, if so just scan without the update for now. It'll still check for a bunch of stuff).

Then run Spybot Search and Destroy (full scan) following the instructions

Then Malwarebytes

Unless it is a particularly stubborn virus these programs should be able to deal with it. If not you can go back to CCleaner and see if you can remove it manually. Same thing with HiJackThis.

HiJackThis gives you a little description of each entry which is helpful but sometimes confusing. Usually any major problems should be apparent but you may want to take the report it generates and post it the HiJackThis forums and those dudes will help you figure out what needs to go. Do NOT remove things on a guess because you can screw up your system.

Then do it all over again in regular mode.

All of that will usually take care of even the nastiest viruses. If not unfortunately you may have to use your recovery disc. Hope you've backed everything up.

Good luck.

Do what Beepster says

Oh, I forgot to agree that AVG blows.  I happen to like Avast - it's free, and I believe it is ranked pretty well, certainly on par with MS Security Essentials and other top ones.

Bob Bone

One more thing I'll add is once you get the system cleaned I HIGHLY recommend using Firefox to surf with. Install the add ons NoScript and AdBlock + and learn how to use them.

Adblock is pretty straightforward. Just pick the appropriate block list (I think the one I'm using is Fanboy's or something like that... it's at the top of the available lists) and from there it'll just do it's thing in the background. Ads are a vector for a lot of nasty stuff so it's a lot safer and if your system is relatively modern it shouldn't slow things down. 

NoScript takes a little more effort. It essentially blocks ALL scripts coming into the browser. Some sites will work fine like this but many won't. The first thing you do is "Allow" the main domain to see if that makes things work (for example on this site you would "Allow" cakewalk.com). You do this by clicking the "Options" button in the lower right corner of the browser and select from the list. Here you'll see all the crazy stuff being blocked. Much of it is tracking and ad software which is completely unnecessary to view a site and is a security risk. If allowing just the main domain doesn't allow access to all the content on the page then you have to pick through the list to see what script is needed to show the content. For example on Photobucket you have to Allow photobucket.com as well as pbsrc.com (or something like that). You will never need to allow stuff like google analytics or adservices. If you are unsure what's what you can just google those URLs and see what that is trying to load on your system. It takes a little getting used to but once you have it figured out it's pretty simple.

If you choose to use another browser like Chrome or Opera again add Adblock+ but you may have to use an Add On called Ghostery to do what NoScript does because those browser don't support NoScript as well as FF.

By doing all this in conjunction with a good AV like Avast you are going to pretty much guarantee you are not going to pick up any viruses unless you a really being irresponsible with your system (like download porn or torrents from sketchy sites).

Cheers.

Bob, thanks man. I dont really have another comp at my disposal as such so Ill try these other options first, thanks.

I always thought as free antiviruses go AVG was certainly up there and I never found it over resourceful but guess not (I suppose it is free!!), well norton is free too, but man is that thing annoying.

Beepster, I think ill stick with chrome if possible, I think that browser is very quick, efficient and modern (Its a bit careless to say, but anything made or powered by google these days is gonna be top of the list in terms of quality and compatibility IMO).

No music for me tonight so! thanks all

This order for basic stuff:

SuperantiSpyware    quick scan first

Malware bytes    quick scan first

SpyBot Search and destroy   install, immunize, run

Emisoft emergency scanner

Kaspersky scanner is good. Change settings to dig deep.

 
Each scanner finds different stuff. 'Tis why it is important to use them all.

I am unhappy that windows 7/8 do not create daily restore points.

Been looking for a script to do this on boot each day/power on.

Last Viri that got my main computer came from a banner ad on Yahoo. Had to use a restore point to fix the registry damage.

Always install all the windows updates.

All of the above are why I plug infected drives into a separate system - yes I know that is not an option for the OP.

Whoever said it above is correct that you need to download software for fixing your computer on a different computer, or you will likely load viruses onto the flash drive you are counting on to fix your computer.  I have seen that happen before.

Bob Bone

 whack: in order to remove a virus you must turn off system restore and runn ANY scanner in safe mode.....re-run AVG and post the results , I should be able to recover you.. !!

I second Malwarebytes .. see you scann in safe mode !!

Jonbouy


Image before you get infected.
 
Restore that image afterward.
       

This has saved me several times over the years.  Keep your images up to date and it's painless.

I use Acronis True Image software to backup my entire hard drive(s) to a separate hard drive.  If there is a problem I can completely rebuild the hard drive in about an hour (plus or minus depending on how large the drive is). 

Acronis is not free but works much better than the built in Microsoft backup program in Windows 7.   Acronis is what I recommend to my clients and what most of the techies I know use.  I know one of the forum member DAW builders also uses Acronis.  There are other backup programs such as Macrium and Paragon. 

http://www.acronis.com/

And why one needs a second computer for surfing.. DAW machines should have a WI Fi and LAN lobotomy. 
+1 to Microsoft Security essentials - have it on all my computers, even my DAW ( just incase.) It works and stays out of your way. It never asks you for money or to re new. 

Try this start DPCALT meter and toggled a few anti viruses on and off, MS essentials was the only one that didn't even move the level for me.  

Boot to safe-mode with networking and go to http://www.eset.com/online-scanner-popup

It has saved my butt multiple times and is free.

MSessential and done a quick test (nothing found I dont think).

 
whack: Make sure you do a detailed scan with MS Essentials. On my system this takes about six hours but it will, on occasion, find infected files that the other scan misses. I always do a detailed scan if I have any reason to even suspect I may have picked up something.
 
Regards