Helpful ReplyAddictive Drums is "out of serial numbers"? (almost resolved : )

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g_randybrown
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2014/03/30 16:39:03 (permalink)

Addictive Drums is "out of serial numbers"? (almost resolved : )

I couldn't resist the $99 upgrade and just downloaded but according to the installation instructions we're supposed to go to our store account and get the product key?
Firstly there are only serial numbers and registration numbers (no product keys) and secondly under the AD serial number column it says out of serial numbers.
I searched here for "out of serial numbers" but got no results...has anyone heard of this issue?
Thanks very much,
Randy
post edited by g_randybrown - 2014/03/31 19:07:18

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    scook
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/30 16:41:34 (permalink) ☄ Helpfulby g_randybrown 2014/03/30 16:42:28
    It happens occasionally. Cakewalk runs out of third party serial numbers. Typically during sales. If the serial number does not get issued in a couple of days, call Customer support. The AD product key will show up in the serial number column when it is issued.
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    g_randybrown
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/30 16:46:13 (permalink)
    Thanks Steve, surely they're aware of this so I'll give them a day or 2 before I call.
    Thanks again bud,
    Randy

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    ULTRABRA
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/30 16:50:58 (permalink)
    Same issue for me

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    g_randybrown
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/30 16:56:16 (permalink)
    I guess them selling more than they figured is a good problem for them to have...I'm cool with waiting a couple of days.

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    scook
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/30 17:02:07 (permalink)
    It sounds like only the AD product key that is missing. There is no other information provided for AD, the product is installed and registered based on the product key. Fortunately, this does not stop anyone from installing and using X3. It just delays installing Addictive Drums which is a separate process.
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    BeachBum
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 02:24:40 (permalink)
    Same issue for me
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    Scoot
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 05:17:48 (permalink)
    Me too. Can Cakewalk send an an email when the numbers are available, to save having to check the account sporadically, and/or update this thread, to let us know.

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    Mesh
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 09:06:43 (permalink) ☄ Helpfulby Silhan 2014/03/31 10:35:31
    I am about to get this $99 upgrade and looks like I'll also have to wait for the AD serial numbers...  
     
    For those that have an earlier version of Sonar (X2 for instance) already installed and wanting to keep that on the machine, are there any special instructions to installing X3 alongside with it?

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    scook
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 09:17:33 (permalink) ☄ Helpfulby Silhan 2014/03/31 10:35:40
    If X2 Producer is installed skip "Loops and One Shots" download/install, If either X1 or X2 Producer are installed skip DimPro download/install. There are no changes to these files. After installing X3, apply the X3e patch and then perform a VST reset/rescan.
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    Mesh
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 09:34:02 (permalink)
    scook
    If X2 Producer is installed skip "Loops and One Shots" download/install, If either X1 or X2 Producer are installed skip DimPro download/install. There are no changes to these files. After installing X3, apply the X3e patch and then perform a VST reset/rescan.


    Thanks Scook!!

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    Andrew Rossa
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 10:55:34 (permalink)
    We are working on this right now. SONAR X3 Producer sold like crazy this weekend and we ended up running out of serials. This should be rectified soon.
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    Jay Tee 4303
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 11:41:48 (permalink)
    Andrew Rossa [Cakewalk]
    We are working on this right now. SONAR X3 Producer sold like crazy this weekend and we ended up running out of serials. This should be rectified soon.


    Sux to be you!
    Rock on!

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    Scoot
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 11:48:20 (permalink)
    Andrew Rossa [Cakewalk]
     SONAR X3 Producer sold like crazy this weekend





    It was Mother's Day in the UK, I imagine there are mums rocking out mixing across the Isles, thanks to their loved ones.
     

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    Tshepo
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 13:14:46 (permalink)
    Same issue here, XLN Addictive Drums "Out of serial numbers". 
    @Cakewalk (Andrew Rossa)   - Will Cakewalk send us a serial number or do we have to check every now and then?
     
    Thanks!
     
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    g_randybrown
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:09:03 (permalink)
    I just checked my account and it now states SN expected April 1st

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    scook
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:10:56 (permalink)
    If it does not show up it, Cakewalk would look the fool.
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    g_randybrown
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:17:36 (permalink)
    I don't think so Steve...I think CW has contacted them and the ball is now in their court...and they will hopefully generate new SNs asap.
    I think it was pretty cool that CW jumped on this Monday morning right after all the X3 purchases over the weekend.

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    scook
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:21:45 (permalink)
    Their inbox probably had a few emails about it this morning.  I am sure it will be sorted out soon. Like I wrote earlier, running out of serial numbers has happened before and has always been resolved soon after. I just found the update to April Fools' Day  irresistible.
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    g_randybrown
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:34:38 (permalink)
    ahhhh...I gotcha buddy...I didn't catch the "fool"part...now I feel like the fool 

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    radioactiveblue
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:40:38 (permalink)
    Andrew Rossa [Cakewalk]
    We are working on this right now. SONAR X3 Producer sold like crazy this weekend and we ended up running out of serials. This should be rectified soon.


    Let me guess...the $99 upgrade offer ends today?
    Thus the crazy rush?

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    Andrew Rossa
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    Re: Addictive Drums is "out of serial numbers"? 2014/03/31 19:49:41 (permalink)
    Tshepo
    Same issue here, XLN Addictive Drums "Out of serial numbers". 
    @Cakewalk (Andrew Rossa)   - Will Cakewalk send us a serial number or do we have to check every now and then?
     
    Thanks!
     


    Yes, you will get a notification via email. There's a lag in getting this due to them being in Europe. We had an unexpected volume of sales over the weekend and today which caused this issue.
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    Andrew Rossa
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    Re: Addictive Drums is "out of serial numbers"? 2014/04/01 13:26:08 (permalink)
    This should be resolved now.
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    Mesh
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    Re: Addictive Drums is "out of serial numbers"? 2014/04/01 13:37:26 (permalink)
    Andrew Rossa [Cakewalk]
    This should be resolved now.


    Yes!! I have it in my account now. Thanks Andrew and Cake for being on top of this.

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