Addictive Drums: "wrong computer ID" after Windows Update

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bitflipper
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2016/09/22 10:04:23 (permalink)

Addictive Drums: "wrong computer ID" after Windows Update

AD worked yesterday. This morning there was an automatic Windows update, after which AD came up with a "wrong computer ID" dialog.
 
It suggested running the Online Installer, but when I did it told me "everything is up to date". I attempted to re-register it, but it just told me "This Product Key is already registered to your account".
 
But after that the "wrong computer ID" message mysteriously went away. I did not re-install or re-authorize AD. It just got over it on its own somehow.
 
Just thought I'd pass this along in case anybody else runs into the same issue.


All else is in doubt, so this is the truth I cling to. 

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#1

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    bitflipper
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 10:17:57 (permalink)
    I found this on the XLN FAQ page:
     
    If a product suddenly goes to trial mode, it means that something in your computer triggered a change in the Computer ID (perhaps a software or hardware update). This in turn deauthorizes your product. This is easy to fix:

    Login to your user account and go to My Account -> My Computers

     
    So I did, and it shows two computers registered, both identical. And it warns that "You currently have your maximum amount of active computers. Remove old unused computers if you need to register a new computer."
     
    There was no indication which "computer" was current, so I click the Edit button to see if maybe there was a datestamp. There isn't, but they do show different computer IDs. I was able to match one of them to the current computer ID (click on the Addictive Drums logo for the About page) and delete the old one.


    I hate this kind of copy protection. A few years ago I had to replace my computer's motherboard, and half of my instruments and plugins had to be re-authorized. I'm sure glad hardware synths don't work that way.
     


    All else is in doubt, so this is the truth I cling to. 

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    #2
    Jesse G
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 10:26:31 (permalink)
    Bitflipper,
     
    Several of us here have had that problem after performing MicroSoft updated in Windows,  mine happened in Windows 10, but never in Windows 8.    I was glad I saw that same resolution while searching XLN FAQ page too.  I posted the resolution in the forums somewhere so folks could find, now I'm not sure if I added tags to the post, hhhmmm.
     
    I'm glad it all worked out for you.

    Peace,
    Jesse G. A fisher of men  <><
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    #3
    mettelus
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 10:36:44 (permalink)
    XLN is one of the more painless with this actually, as you can willy nilly deauthorize and authorize up to two machines. Even with numerous installations, it would merely limit to 2 computers at a time.

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    #4
    Unknowen
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 10:41:29 (permalink)
    Just go to your XLN account and delete your old computer and add your new one... reinstall

    Hay look,
    Somethings are not locked in stone... lol 3/18/2019
    #5
    jude77
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 10:47:38 (permalink)
    mettelus
    XLN is one of the more painless with this actually, as you can willy nilly deauthorize and authorize up to two machines. Even with numerous installations, it would merely limit to 2 computers at a time.



    Yes.  I've always found XLN a breeze to work with.
     

    You haven't lived until you've taken the Rorschach.
     
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    #6
    henkejs
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:05:20 (permalink)
    Same thing happened to me after the Windows update yesterday. AD2 is now working OK, but I'm still tracking down the other changes Windows made without asking me; e.g., changing my default audio device.

    A few of my songs
     
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    #7
    chuckebaby
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:07:55 (permalink)
    bitflipper
    I hate this kind of copy protection. A few years ago I had to replace my computer's motherboard, and half of my instruments and plugins had to be re-authorized.



    I believe Microsoft/Windows uses a similar technique.
    I build a new pc every 2 years and switching windows 8 to new PC was confusing.
    IMO, The Mobo Security Protection function is not user friendly.

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    #8
    streckfus
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:15:01 (permalink)
    Yeah, I just got smacked with this too. I have several 3rd party plugins and virtual instruments and I'm hoping that AD2 is the only one that's been affected by this "anniversary" Windows update. Haven't had a chance to thoroughly test everything else yet.

    Sonar Platinum | Win 10 Pro/64-bit | Core i7-6700K | 32GB DDR4 2400 RAM | ASUS Z170-AR | ASUS GeForce GTX 970 | Focusrite Saffire Pro 40 | Yamaha HS8s
    #9
    bitflipper
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:38:01 (permalink)
    Yes, I see that after the update my onboard audio interface had been re-enabled. However, I can't say that was the system change that caused XLN to calculate a different computer ID, because I re-disabled the integrated audio and AD came up without complaint.
     
    I'm surprised at how forgiving all you guys are toward XLN. Yes, they do make the process painless (if your DAW is on the net) but I still fault XLN for basing their ID on components that Windows Update can alter. That's not a good design!


    All else is in doubt, so this is the truth I cling to. 

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    #10
    stickman393
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:43:46 (permalink)
    Blame Microsoft for delivering Windows Upgrades disguised as "security updates". AD honestly thinks you've upgraded your PC.
     
    This is one of the reasons I have disabled Windows Update completely on my Windows DAW. I'm not particularly proud of that, but Microsoft's behavior with respect to Win 10 just makes me fume. I can't trust them not to release an update that removes features from the OS.
     
    Seriously considering moving my DAW to a Mac when SONAR supports it.
     
     
    #11
    mettelus
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:48:24 (permalink)
    I am pretty sure Microsoft didn't consult XLN prior to adjusting IDs. Those IDs are intended to be static based on hardware, so Win10 altering them was not on most people's radars. AFAIK this was an anniversary update (1607) but never researched the why on it.

    Adobe has used the same strategy for a lot longer than XLN to track 2 active licenses.

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    #12
    Skyline_UK
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:48:32 (permalink)
    I just hit the same problem today, thanks to Windows 10 update 1607.  I went to my XLN online authoriser and see that it's happened before as my existing '2 only' authorisations were for W10, when I went from W7, and a previous W10 update that knackered AD2.  I de-authorised the first one and requested authorisation for my new computer: 'Build 1607 Sep 16'!
     
    I wonder what else has been broken....
     

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    #13
    bapu
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:49:12 (permalink)
    bitflipper
    I'm surprised at how forgiving all you guys are toward XLN. 


    If people can be forgiving of me, XLN should be a breeze to be forgiving of.
    #14
    streckfus
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:51:34 (permalink)
    I was also running into issues with Pianoteq audio dropouts (it's just a sim, no samples or anything) and although SONAR was running everything through my interface as usual, it turns out that Pianoteq had disabled my ASIO drivers and was instead running the standard Windows drivers. I'm assuming this was also due to the Windows update. 
     
    I agree that Windows shouldn't be updating things that are going to mess up existing hardware/software configurations, so that is frustrating. But on the other hand, none of my hardware changed and my computer ID remained the same, so you'd think AD2 wouldn't be recognizing it as a different computer. 
     
    Frustrating all around. I was really digging Windows 10 up to this point, now I'm a bit more concerned about what the future holds if they continue to do updates like this. For people just using a PC to surf the web, watch YouTube and check email, I'm sure there are no issues. But folks like us who've invested a bunch of money into hardware, plugins, virtual instruments, etc. and have to keep everything talking together...man. We need OS stability.

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    #15
    jude77
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 11:59:28 (permalink)
    henkejs
    Same thing happened to me after the Windows update yesterday. AD2 is now working OK, but I'm still tracking down the other changes Windows made without asking me; e.g., changing my default audio device.




    Don't you just love how "helpful" Microsoft is?

    You haven't lived until you've taken the Rorschach.
     
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    #16
    Brian Walton
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 13:29:43 (permalink)
    bitflipper
     
     
    I'm surprised at how forgiving all you guys are toward XLN. Yes, they do make the process painless (if your DAW is on the net) but I still fault XLN for basing their ID on components that Windows Update can alter. That's not a good design!


    This.  No reason an update to the OS should stop the software in its tracks, not related to a total hardware overhaul.
    #17
    fret_man
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 13:39:26 (permalink)
    Moving to a Mac? That's even worse. There are quite a few VSts that stop working when a new OS comes out. At least you have a work around instead of 1) upgrading and waiting until the manufacturers update  or 2) don't upgrade yet. Then again, at least you have the choice to not upgrade.
    #18
    Maarkr
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 21:49:13 (permalink)
    the Win Anniv update was not good to me when I did it a few of months back.  I'm a Windows Insider (current build 1607 1493.187) so I get some early updates.  I've had to install many programs and VSTs, some had to be reregistered.  My XLN account had that glitch, but it also corrupted some installer files that took them a week to fix the issue.  I've had some Win updates since then that required some form of authentication or registration to repeat, but they work fine afterwards... just a pain to manage all of the licenses for waves, XLN, cake, IKM, and others that are not a permanent user authentication.  I won't even buy anything with ILok... just one more thing to deal with.  

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    #19
    bitflipper
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/22 22:21:21 (permalink)
    There's a reason they call it being on the "bleeding edge", Maarkr.


    All else is in doubt, so this is the truth I cling to. 

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    #20
    tlw
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/23 05:32:48 (permalink)
    fret_man
    Moving to a Mac? That's even worse. There are quite a few VSts that stop working when a new OS comes out. At least you have a work around instead of 1) upgrading and waiting until the manufacturers update  or 2) don't upgrade yet. Then again, at least you have the choice to not upgrade.


    Not my experience. Put Sierra on my DAW Macbook yesterday, the last of three different spec Macs I've upgraded. There are problems with plugins from certain developers, including some very big ones that seem to have not being paying attention, but none that affect me.

    A bit to my surprise, everything works. Needed to disable the pestilential Siri and switch unwanted "store loads of stuff in the cloud" settings off and that was pretty much it. At least unlike Win10 it didn't let me disable functions, including privacy-related one, during the install process only to quietly switch them on again at first boot and again after updates, Aqua looks and works like it did before and everything's where I expect it to be.

    I've used MS operating systems from MSDOS6 onwards, but Win10 as it currently operates is the step too far for me. The last time I recall Windows updates causing as many problems as Win10 updates seem to is XP service pack 2 when MS finally bit the bullet and clamped down on the security and user account permissions stuff, which broke quite a lot of software that had been developed outside MS's recommended guidelines.

    Apple have it relatively easy of course, because they only have to code for their own limited range of (expensive) hardware, not for a myriad of combinations of third-party components. And they still have security issues at times and bugs and compatibility problems, but the law of large numbers means that once any software is rolled out over tens of thousands or millions of computers stuff the developers and testers missed is 99.9% likely to turn up. In the end, just as with cars, instruments and washing machines it comes down to what you prefer, what you need a computer to do and the available budget.

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    #21
    DeeringAmps
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/23 07:22:02 (permalink)
    Still lovin' my Win 7 here!
    😘

    Tom Deering
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    #22
    VariousArtist
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    Re: Addictive Drums: "wrong computer ID" after Windows Update 2016/09/23 11:51:03 (permalink)
    I gave up using Waves because of these issues. And I bought something with iLok which, upon the first time it caused me issues, I have not touched since.

    It can be bearable if the fix is simple, but the moment the steps get convoluted or don't react the way you expect then I just move on to something else.
    #23
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