Alesis M1 Active MII - power went out

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Susan G
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2010/09/24 19:38:46 (permalink)

Alesis M1 Active MII - power went out

Hi-

These are about 3 yrs. old, so no longer under warranty. I turned them on today and within a few minutes I heard a little "pop" (pretty much the same sound they make when they turn on), and the power LED was out -- one monitor only. I wasn't playing anything through them at the time.

I tried a different outlet & a different power cord, but nada.

I'm wondering if anyone knows what it might be, what kind of place I should take it for repair (assuming returning it to Alesis would be expensive, but I don't know), and what kind of expense I might be looking at.

Thanks-

-Susan



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    gustabo
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    Re:Alesis M1 Active MII - power went out 2010/09/24 19:44:39 (permalink)
    Is there a fuse in the back?


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    gustabo
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    Re:Alesis M1 Active MII - power went out 2010/09/24 19:46:59 (permalink)
    If not, there may be one inline inside.


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    gustabo
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    Re:Alesis M1 Active MII - power went out 2010/09/24 19:50:58 (permalink)


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/24 19:53:21 (permalink)
    Hi gustabo-

    No, in fact I just checked the manual and it says "No user-replaceable fuse is required because nuisance tripping is eliminated". Well, I'd call this a nuisance!

    Thanks-

    -Susan

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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/24 19:57:57 (permalink)
    I saw that link, and I guess that's most likely the problem? I wonder how much it would cost for a repair like that?

    I put in a note to Alesis TS, btw.

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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/24 21:03:27 (permalink)
    I just saw somebody here say "the fuse is good", so now I'm wondering if in fact there is a fuse of some kind inside.

    Shoot, what a pain. I'll post at homerecording.com and see who they recommend in my area.

    -Susan

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    bitflipper
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    Re:Alesis M1 Active MII - power went out 2010/09/24 21:30:34 (permalink)
    Yes, there is a fuse in there. It has to have one in order to qualify for the UL sticker on the back. They don't have to make it easy for you to get to, though. You have to open up the box. The fuse is right next to the power connector.

    Go ahead and replace the fuse. If it pops as soon as you apply power, then the blown fuse wasn't the problem but rather a symptom of the real problem (most likely a shorted power transistor).

    Most likely, Alesis will have a flat repair price regardless of what's broken. They won't even diagnose the problem, they'll just replace the amplifier module. It can't be too awfully expensive - at least it can't be more than a new replacement unit! And hopefully, you still have the original boxes they came in...

    An alternate route would be to take it in to a local electronics repair shop, but it's unlikely they'd charge you less than Alesis will. I'd check with Alesis first.


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    bitflipper
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    Re:Alesis M1 Active MII - power went out 2010/09/24 21:37:08 (permalink)
    I just read the blog gustabo linked to. Check it out, it might actually be your problem. If so, taking it to a local shop or even a community college electronics department would be a cheap repair job.


    All else is in doubt, so this is the truth I cling to. 

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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/24 22:10:46 (permalink)
    Hi Dave-

    Yes, I'd read that blog (quickly, eyes glazing over in parts), and it sounded like that might be it (bad capacitors), although my power light didn't flicker at all, just went out.  Some of the posters said theirs did the same, though.  A $75+ repair would not be welcome at this time, but having Alesis replace it at the original price would be twice as bad.

    I guess I'll take the back off and give it a look.  I imagine the fuse will be obvious -- I wonder why they say there's no fuse?

    I'll see what Alesis says.  I hate when this kind of thing happens and I can't say for sure "here's what's broken, please fix it". I feel totally at the mercy of whoever gets the job.  Local shop/community college is a good suggestion, now I just have to find one!

    There's a good chance I won't be able to do anything at all about it for a while anyway. Aargh!

    Oh, well -- thanks-

    -Susan

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    gustabo
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    Re:Alesis M1 Active MII - power went out 2010/09/24 22:32:27 (permalink)
    Send it to me and I'll try to fix it for you, I'm partial to anyone named Susan
    (especially a Susan with a dog)





    (edited for clarity)
    post edited by gustabo - 2010/09/24 22:53:24


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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/24 22:40:38 (permalink)
    gustabo


    Send it to me and I'll fix it for you, I'm partial to anyone named Susan
    (especially a Susan with a dog)
    Don't toy with me like that.

    What's your address?

    -Susan

    P.S. You're not serious, are you?



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    gustabo
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    Re:Alesis M1 Active MII - power went out 2010/09/24 22:52:01 (permalink)
    Sent you a PM


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
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    bitflipper
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    Re:Alesis M1 Active MII - power went out 2010/09/25 13:01:28 (permalink)
    The dog gets 'em every time.


    All else is in doubt, so this is the truth I cling to. 

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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/25 15:00:57 (permalink)
    bitflipper


    The dog gets 'em every time.
    LOL!

    I took out the fuse and it "looks" fine to me -- there's a single unbroken filament in it.  I don't know if there's any other way a fuse can be bad, but I'm going to replace it anyway. Radio Shack says they have them (but I've heard that before...). I'll take it with me, of course.

    The C8 capacitor doesn't look corroded to me, but there's some gunk next to the big black things:



    I don't know how much if any of that is normal. I can't really detect a burned electrical-type odor, or if I can it's very faint and might well be in my mind.

    BIG thanks to gustabo for being so generous with his time & expertise! All digits crossed it's the fuse after all.

    Thanks again-

    -Susan



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    gustabo
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    Re:Alesis M1 Active MII - power went out 2010/09/25 17:03:03 (permalink)
    Hey Susan G, enjoyed talking to you last night!
    From your picture, it looks like the one of the black capacitors baked.
    A local tv/radio repair shop should be able to repair that for a few bucks which would be a lot cheaper than shipping to me and back but it's your call.


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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/25 17:26:05 (permalink)
    Wow, that picture's huge, sorry! I thought I'd scaled it down...

    Anyway, yes I very much enjoyed talking with you, too... <cough> "gustabo" <cough> -- must we keep up this charade ? It's nice to put a real voice with a name (one that doesn't sound like a male version of me ).

    So do you think it's not even worth it to try replacing the fuse? There's nothing really "local" out here in the boonies, and as I said if the filament's not broken I don't know if I should bother.

    I'll call around and see who might be able to take care of it, and maybe get an estimate.  I know it's hard when they can't be absolutely sure what the problem is until they see it, but I suppose they have tools for testing the different components.

    As you can probably tell, this makes me nervous ! I used to have a guy not far away I trusted with this kind of stuff, but he went out of business a few years ago.

    Anyway, thanks again, and I'll keep you posted.

    -Susan



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    Bonzos Ghost
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    Re:Alesis M1 Active MII - power went out 2010/09/26 13:47:30 (permalink)
    That large capacitor is probably the culprit. No electronics guy here by any means, but over the years, I've fixed several pieces of outboard gear, as well as a couple of keyboards....same problem every time. A large capacitor packs it in. (because so many mfrs these days use the cheapest components possible.) You can generally see which one got baked. As long as you can get the old one out and solder a new one in without making a mess, you'll probably be up and running...for less than a buck. Make sure to take note of which lead goes where before you remove the old one.
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    Guitarhacker
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    Re:Alesis M1 Active MII - power went out 2010/09/26 14:25:58 (permalink)
    From that picture, it looks like you have some burned up circuit traces. And possibly a burned up diode (?) in the lower left of the red box.

    If the diode went bad, that could possibly allow enough current to flow in the traces to burn them up. A number of things could have started the progression towards this end.... including the capacitor... usually burned up traces, caused by excessive current are a symptom of the problem and not usually the problem themselves.

    If you look carefully, you should be able to figure out what trace connects what points together.... a tech  who is handy with a soldering iron can easily fix the traces, and then track down the offending part and replace it... a diode is a few cents, a cap is a few bucks... not expensive, but hard for the uninitiated to figure out what part is bad. Removal of the parts, and testing outside of the circuit is best.

    Not a fun job by any means without a schematic of the circuit.


    It looks to me to be in the power supply portion of the circuit....the metal heat sink looks like voltage regulator transistors......  bridge rectifier diodes setting above the bottom cap.... if a diode want out (shorted...not open) , the one below the cap......  it would allow current to flow and burn up the traces... if that is the case... a new diode.... repair the traces and it should work again.  Let's hope it's that easy. Be sure to check the board's backside for traces as well.


    Best of luck.
    post edited by Guitarhacker - 2010/09/26 14:33:53

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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/27 14:32:54 (permalink)
    Hi guys-

    It wasn't the fuse, that would've been too easy!, so I'm on the hunt for a recommended repair spot near here before I take gustabo up on his *very* generous offer.

    Alesis wrote back: "On a component based level we would not offer repair support however I can recommend some 3rd party service centers which are familiar with our products for nonwarranty estimate repairs: " and listed a place in NJ and one in CA.  I've asked them if a circuit diagram is available.

    I'm tempted to take the back off the other monitor just to see how different it looks.

    What I wanted to avoid was taking it in somewhere and saying "It's broken, please fix it!", so all your feedback has been very helpful!

    Thanks again-

    -Susan

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    ohhey
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    Re:Alesis M1 Active MII - power went out 2010/09/27 14:45:00 (permalink)
    Susan G


    Hi guys-

    It wasn't the fuse, that would've been too easy!, so I'm on the hunt for a recommended repair spot near here before I take gustabo up on his *very* generous offer.

    Alesis wrote back: "On a component based level we would not offer repair support however I can recommend some 3rd party service centers which are familiar with our products for nonwarranty estimate repairs: " and listed a place in NJ and one in CA.  I've asked them if a circuit diagram is available.

    I'm tempted to take the back off the other monitor just to see how different it looks.

    What I wanted to avoid was taking it in somewhere and saying "It's broken, please fix it!", so all your feedback has been very helpful!

    Thanks again-

    -Susan


    Yes... expensive electronics will always jump into the path of certain destruction to save a helpless 59 cent fuse.
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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/27 14:56:23 (permalink)
    Yes... expensive electronics will always jump into the path of certain destruction to save a helpless 59 cent fuse.


    I wonder if it's there "just for show" (and the UL stamp)!

    -Susan

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    Guitarhacker
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    Re:Alesis M1 Active MII - power went out 2010/09/27 15:17:23 (permalink)
    here's some sites that might get you the schematic:

    http://www.free-service-m...Service_Manual_L78229/


    I googled >> Alesis M1 Active MII schematic  and not much came up....  I didn't poke around in the site above.... if I needed the schematic I would first call the company and ask for a PDF of the schematic....you might be surprised... they just might email it to you.

    I have a few schematics that were sent to me by the factory as well as the repair shops....

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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/09/27 15:31:15 (permalink)
    Hi Guitarhacker-

    Thanks for that link. I did request a schematic when I replied to Alesis's email, can't call them atm, but will later.

    Edit: When I find a place for the repair I'll ask if they need/have the schematic, looks like I can get it from that site for $5.

    -Susan
    post edited by Susan G - 2010/09/27 15:33:11

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    cliffsp8
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    Re:Alesis M1 Active MII - power went out 2010/09/28 14:24:44 (permalink)
    FWIW it may be worth replacing C8 and R4 in the PSU even if these are not the immediate cause of your problem as your blue light is totally out. It seems to be a design fault that the heat from R4 dries out C8.

    I had this happen in both of my M1 MkIIs withion 6 months. For one of them I bought a replacement PSU for lots of £'s and the other I replaced the two components for very few £'s. Guess which was the most pleasant!

    To quote another thread

    "The flashing blue LED and loss of sound on the Alesis M1 powered monitor is caused by failure of capacitor C8 (220uF, 35V) on the power supply board. It dries up due to its proximity to resistor R4 (47K, 2 W) which gets very hot. This is a design fault.

    Remove the power supply board (4 corner screws and 2 mains connector screws) and disconnect the two plugs. Carefully desolder C8 and replace it. Its value is not critical (220 to 470 uF will do) but it should be a 105 deg. type, preferably at 50V.

    Remove R4 and replace it with a similar resistor with its leads bent so that it is nowhere near C8, otherwise the fault will return. One end may be connected to one of the existing R4 solder pads (furthest from rear of board), and the other to the top end of resistor R3. Check that you have connected it correctly by inspecting the PCB tracks.

    Replace the board and all screws and plugs before testing"



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    Susan G
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    Re:Alesis M1 Active MII - power went out 2010/10/26 14:50:43 (permalink)
    Hi-

    It's been a month, so here's an update/vent.

    Basically, I'm no closer to a fix than I was.  It's been to two repair shops, each taking 2 weeks or so to get it back to me.  Actually, I won't have it in hand for a while, since it goes through multiple locations.

    I still don't know for sure if the whole power supply needs to be replaced, but the estimates were both high enough that it should be, or they could just be taking the easiest route. With parts & labor that would cost about the same as replacing the monitor.  I asked a tech today if they'd diagnosed it to the level where they'd be able to tell if it was just a capacitor/resistor or not and he said "it would seem so".  P.S. I just called him again and asked specifically about the C8 and R4  (thanks, Cliff!) and he said if it had been that easy they would have fixed it (not with that tone, but same meaning!).

    Shipping it to gustabo and back would cost about the same as the power supply itself (which is out of stock at Alesis, BTW, has been for quite a while), and of course he has no way of knowing what's wrong with it sight unseen (thanks yet again for the offer!).

    I can't afford to replace it right now, so until I can I guess I'll just sit here and pout! Three years doesn't seem very long for a unit like that to last, does it? I'd sure hate to replace it only to have the other one go.

    Thanks again for all the feedback!

    -Susan

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