ORIGINAL: TheEngineer

Anyone here ever own a Ford?
Those annoying and frequent problems the sales person at the Ford dealership never told you about.
How they persuade the buyer with shinny cars in the parking lot and all those american flags everywhere.

Well, I drive a Toyota now and I am happy.

This is the feeling I got when I bought the Alesis Multimix Firewire.
Inexpensive like a Ford, nice shinny box, and a sales person who would sell his own grandma for money.

I was hesitant about buying this low price audio gear, but the sales person at the Paramus, NJ Victor's House of Music assured me if I had any problems he would accept the return. Another sales person was witness to the whole transaction.

I had problems and brought back the item in two days only to get a very cold shoulder from the sales person and the manager. The other sales person who had witnessed hearing that I can return the item, set at his chair looking down at the floor, afraid to make eye contact with me.

They disclaimed of making any such guarantee and said I was stuck with the mixer. This is how they treat customer who had bought thousands of dollars of gear just to make a few dollars in sales.

I called Justin at Alesis tech support and he literally claimed that I was the "VERY FIRST PERSON" to call in for driver problems with the MULTIMIX FireWire. Justin claimed there has never been a issue with the Multimix drivers. "NEVER" And he sent me on a fools errand to correct problems with my own computer.

So as with my Ford which ended up sitting in the parking lot after only 3 agonizing years of problems, so my Alesis from Victor's House of Music sits on a shelf.

I am sticking with my Toyota and most things from Japan, going with a Yamaha Mixer probably and staying away from Victor's House of Music.

Folks you get what you pay for most of the time.

The Alesis Multimix Firewire is as NOISY as my old Mackie analog mixer (remember the bull **** hype on those pieces of crap?).
The driver is as problematic as in the Windows 95 days.
And Victor's House of Music is conducting business as corporate america as usual (2nd and last time I got robbed there).

Conclusion:
Do not buy Alesis mixers.
Do not buy at Victo's House of Music.
Do not be cheap when buying audio gear.
Do not bother calling Alesis for tech support.

ORIGINAL: TheEngineer

Hey Frank,

I understand your past pain trying to make the MultiMix work.
Ebay is convenient. Sold music gear there before.
I don't blame the poor saps that have to work in Corp America. You see I used to be a manager at one.
We train the telephone people to be dumab and naive concerning any problems the company may have.
(It was for a major telecom company).

I have good advice for anyone reading this.
If a American telecom company ever asks for a desposit send them a check and keep a copy of it, because they are trained to not give the deposits back to the customers.
Also when you cancel your subscription have the conversation recorded and dated verbally.
The telecom people are trained to ignore the first several requests to cancel membership.
And furthermore, check your bills for penny charges, it is probably a false charge programmed into the billing computers to randomly charge their customers.

Class action law suites have been filed and won against ATT, Verizon (several times), AOL and many others.

Its off the topic from Cakewalk but I wanted to share this insider info.