WallyG
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Behringer Quality, improved?
I'm really interested in the Behringer X Touch Controller when (and if) it comes out this year.
I've read many horror stories about Behringer products and their lack of quality control. I've also read that they have put in steps to improve it including a 3 year warranty.
I'd appreciate some feedback from forum members who have recently purchased their products as to whether or not Behringer has got their act together.
Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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rumleymusic
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Re: Behringer Quality, improved?
2015/02/17 12:05:42
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They have upped their game since the acquisition of Midas. I am still hesitant to purchase anything from them, but I have to admit after working at a couple locations with their X32 systems, they seemed quite solid and well built.
I have dissected a few of their products before and found only good quality components, it was mainly the build quality that suffered, they are making a concerted effort to improve that with their new lineup.
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Jim Roseberry
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Re: Behringer Quality, improved?
2015/02/17 12:49:40
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Have an X32 that's built well...
Sound very good... has worked flawless
Picked up a Bugera TriRec... on the recommendation of a friend.
That thing was junk. Fan was loud. The Clean channel started distorting bad... and audio started cutting out.
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Cactus Music
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Re: Behringer Quality, improved?
2015/02/18 10:01:18
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They seem to have had issues with the quality of the circuit boards. All my issues with their products failing where circuit board related.
And then they announce the X air mixers way back in the fall and they are still vaporware. That makes me think they have first run problems.
I was thinking about purchasing one but now I will wait at least a year to see what the reviews say.
For me in order of dependability Yamaha, Mackie, Tascam and Roland. Everything I have still works.
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WallyG
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Re: Behringer Quality, improved?
2015/02/18 10:13:12
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Cactus Music
...For me in order of dependability Yamaha, Mackie, Tascam and Roland...
I have a $5000.00 Roland FR-8x accordion that I purchased 2 years ago that has been very dependable along with my other Roland gear. On the FR-8x forum, people are having boards failing in the 8x and there are no replacement boards anywhere in the US... Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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Jim Roseberry
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Re: Behringer Quality, improved?
2015/02/18 12:45:33
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Cactus Music
They seem to have had issues with the quality of the circuit boards. All my issues with their products failing where circuit board related.
And then they announce the X air mixers way back in the fall and they are still vaporware. That makes me think they have first run problems.
I was thinking about purchasing one but now I will wait at least a year to see what the reviews say.
For me in order of dependability Yamaha, Mackie, Tascam and Roland. Everything I have still works.
The X-Air Rack (is it the 18-channel version) is in stock at Sweetwater. Pretty cool little unit (from the specs). If the preamps/processing are the same as the X32, it's a pretty good deal (especially for live use).
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BobF
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Re: Behringer Quality, improved?
2015/02/18 13:46:15
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I have a Bugera V22 that is awesome
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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fireberd
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Re: Behringer Quality, improved?
2015/02/18 14:46:00
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The "old" Behringer worked but if it needed repairs forget about it. I bought a Behringer acoustic amp, from M/F outlet in Kansas City (Its closed now). It had one bad pot in it. I tried to get a new one from Behringer so it would match but wasn't able. I wound up replacing it with a different pot and unfortunately a different knob.
The recent stuff seems to have improved, although I don't know if the parts situation is the same as it was 5 years ago. Behringer used to be (or at least seemed to be) rverse engineered equipment of other companies. I have a knock off of the Boss RV3 Reverb/Delay stomp box. It is plastic but surprisingly works and sounds better than the real RV3.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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Cactus Music
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Re: Behringer Quality, improved?
2015/02/18 15:33:31
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http://www.behringer.com/EN/Products/XR18.aspx This is the ones I was mentioning. They are just little racks like a snake head but have all the in/outs your need, The base model is only $299! That's a killer deal for a huge hunk of what's in an X32 for a small band. You can use just about anything to control it including a PC laptop which is a big draw for me not owning a ithing. 
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John DiNicola
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Re: Behringer Quality, improved?
2015/02/19 14:51:47
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☄ Helpfulby Bradford Guy 2015/02/20 20:24:37
Dear All,
My name is John DiNicola and I am the Manager of Customer Experience Engagement for the BEHRINGER and BUGERA brands at MUSIC Group. I wanted to jump in here and comment on some of the statements / questions in this thread, and also offer my assistance to the community here.
In regards to the quality of our products, we encourage you to reach out to retailers such as Sweetwater, PSSL, & Thomann, who can testify that our products have some of the lowest failure rates in the industry. This is all the result of a massive commitment to manufacturing and testing procedures, including a $20 million investment after our acquisition of MIDAS / KLARK TEKNIK. This has allowed us to offer a 3-Year Warranty Program on all of our products since 2012, whether a X32 console or $25 guitar pedal.
We have also made major improvements in service over of the past few years. We now have our own CARE centers in Las Vegas, USA and Kidderminster, UK. From these facilities we can perform both in and out-of-warranty repairs, as well as supply parts for our authorized service centers. Our Tech Support teams work out of these facilities as well.
Regarding the X AIR, I’d also like to note that the X AIR XR18 is in fact shipping, as units have just started reaching customers in the US this week. To answer Jim’s question, all X AIR mixers feature the same preamps and conversion as the X32 Digital Mixer family. The processing is very similar as well, including all of the FX algorithms!
Please let me know if I can answer any other questions regarding our company or products. I’d also be happy to ask our CEO, Uli Behringer, to comment on the discussion as well.
Best Regards,
John DiNicola
Manager, Customer Experience Engagement
MUSIC Group
BEHRINGER
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WallyG
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Re: Behringer Quality, improved?
2015/02/19 15:30:21
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☄ Helpfulby Bradford Guy 2015/02/20 20:24:30
John DiNicola...We have also made major improvements in service over of the past few years. We now have our own CARE centers in Las Vegas, USA and Kidderminster, UK. From these facilities we can perform both in and out-of-warranty repairs, as well as supply parts for our authorized service centers. Our Tech Support teams work out of these facilities as well...
As the original poster on this thread, I appreciate you taking the time to chime in with your thoughts. Over the years I have seen many Behringer products that looked interesting and priced very reasonably. I have also read many customer reviews that cited poor quality and support, so I purchased like items from other vendors. I have also read lately that Behringer recognized this and has made a concerted effort to improve quality including offering the 3 year warranty that you mentioned. As an experiment, I called the "Care" center in Las Vegas just now to see if I could actually talk to someone. 30 seconds after I dialed the number one of your support persons answered the phone. (Jeff). He was very friendly, and professional. I gave my name and explained that I simply wanted to see if I could talk to a live person. (Have you ever tried to get customer support from Adobe, Intuit, VMsoftware....) When (and if) the Behringer X-Touch does come out, I will be one of the first in line. Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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strikinglyhandsome1
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Re: Behringer Quality, improved?
2015/02/19 16:01:46
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Behringer products have most complaints in their first 6 months to a year. They seem to tighten up the longer the product survives.
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WallyG
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Re: Behringer Quality, improved?
2015/02/19 16:11:15
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strikinglyhandsome1
Behringer products have most complaints in their first 6 months to a year. They seem to tighten up the longer the product survives.
Ok, second in line. :-) Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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Cactus Music
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Re: Behringer Quality, improved?
2015/02/19 17:00:41
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Yes thanks for chiming in John, To me that is an excellent sign of customer service and education. It's true the company somehow has always received a bad rap.
I am looking forward to purchasing the X air 16 channel.
It's almost to good to be true at the price your offering.
Example of value. Right now our band is using a typical 16 channel Mackie mixer with 1 built in effect and only 2 AUX. They use in ear monitors so have to suffer only 2 possible mixes. The effects are next to useless as you cannot change the all important delay time. It's stuck on 250ms.
There is also drum leakage issues with 4 vocal mikes 2 of which rarely get used...I want Gates. I priced out a few gates and they were $500 and more. So you see that with the X air I can have everything I want. I can also pass off the monitor mixing to each band member , that's idea I love.
These mixers will make all the others obsolete overnight. I have an old Yamaha 01v that does what the Xair does more or less,, but it's not dependable anymore after 25 years of hard use. It was over $3,000 when I bought it. So this is the perfect solution.
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BobF
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Re: Behringer Quality, improved?
2015/02/19 17:21:25
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Just last year I had one of these die after something like 13 years of service. 
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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integralanomaly
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Re: Behringer Quality, improved?
2015/08/15 09:00:42
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I have had pretty good experiences with Behringer in the past and use their x32 producer in my studio today. My live setup has 2- 2 channel 31 band ultragraph pro EQ's on it. I've had the eqs for over 5 years and they haven't failed me yet. In fact, they're the best ones I've ever used. The Behringer x32 producer is a magnificent piece of equipment. The preamps in them are amazing. You know how different brands sometimes make different things and some things they're not so good at and others they are? Behringer is good at signal processing, very good in fact, but buy amps and speakers from them and you're making a mistake. As long as you keep that in mind, you'll be happy with them.
post edited by integralanomaly - 2015/08/15 09:08:54
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Jim Roseberry
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Re: Behringer Quality, improved?
2015/08/15 14:41:40
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Behringer has acquired some really good companies (TC Electronic, Midas, etc).
That's going to benefit their products and end-users.
The X32 is a really nice board (Midas designed pre-amps and DSP).
You can think of it as a less expensive Midas board (that doesn't offer sample-rates above 48k).
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fireberd
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Re: Behringer Quality, improved?
2015/08/15 16:33:59
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I recently bought a Behringer Powerplay Pro 8 headphone amp. No problems with it, so far.
I would like to replace my BCF2000 but the new Behringer Control Surfaces are still "vaporware".
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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tlw
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Re: Behringer Quality, improved?
2015/08/15 18:23:07
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Historically some Behringer stuff has been a bargain (particularly compressors, mixers and the feedback destroyers) and some has been rubbish. And once in a while they take what was a bargain, change some components in it and turn it into rubbish.
An example being the active DI box they sold in the late 90s. Originally very good, did its job well and cheap, then all of a sudden new ones turned up emiting around 45-60dB of hiss. Opening one up it turned out they'd changed the preamp IC from one of the usual 4558 types found in most audio gear to a TL10. A tiny bit cheaper per chip but very noisy indeed. A previously good product made completely unusable.
Sonar Platinum 64bit, Windows 8.1 Pro 64bit, I7 3770K Ivybridge, 16GB Ram, Gigabyte Z77-D3H m/board, ATI 7750 graphics+ 1GB RAM, 2xIntel 520 series 220GB SSDs, 1 TB Samsung F3 + 1 TB WD HDDs, Seasonic fanless 460W psu, RME Fireface UFX, Focusrite Octopre. Assorted real synths, guitars, mandolins, diatonic accordions, percussion, fx and other stuff.
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mudgel
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Re: Behringer Quality, improved?
2015/08/16 08:07:33
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☄ Helpfulby glennstanton 2016/09/29 18:33:02
I've had 11 different Behringer products over the years. I still have 2. I've sold the others all working as my studio and need for playing live has shrunk. Despite the bad rap from people in general, I've never had a failure. I wouldn't hesitate to buy a Behringer product if I needed something they made.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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pwalpwal
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Re: Behringer Quality, improved?
2015/08/16 09:09:37
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more than happy with this thing, built like a tank:  and i have a little headphone 4x amp thing, that's ok too, but less complicated :-) 
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BobF
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Re: Behringer Quality, improved?
2015/08/16 09:25:58
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pwalpwal
more than happy with this thing, built like a tank:
I've almost picked one of those up a couple of times. Is it fully configurable? What limitations have you discovered if any?
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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pwalpwal
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Re: Behringer Quality, improved?
2015/08/16 09:35:04
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BobF
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Re: Behringer Quality, improved?
2015/08/16 09:53:50
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I thought there might be a catch ... :)
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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pwalpwal
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Re: Behringer Quality, improved?
2015/08/16 10:18:22
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BobF
I thought there might be a catch ... :)
ah,it's an easy one: the eprom image is (was) available for free iirc, but if like me you're not comfortable burning your own chips, the guy will send you one for a tenner, easy to swap out i'm not sure there's any real equivalent/alternative to this board?
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mudgel
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Re: Behringer Quality, improved?
2015/08/17 00:05:29
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Easy and cheap. I did the same recently. The hardest part is because it's built like a tank there's a squillion screws to undo to get the base off to spend 10 seconds replacing the eprom. Lol.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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BobF
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Re: Behringer Quality, improved?
2015/08/17 08:06:48
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How does the mod impact your warranty from Behringer? That would be my concern.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Beagle
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Re: Behringer Quality, improved?
2015/08/17 09:41:14
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BobF
How does the mod impact your warranty from Behringer? That would be my concern.
It does void your warranty. I bought a used one and performed the mod. I might sell it, tho, I've not been using it. I thought I'd use it live, but I just don't really have the room and in the studio it I just don't use it.
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BobF
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Re: Behringer Quality, improved?
2015/08/17 10:03:12
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☄ Helpfulby khapahk1956 2016/09/22 17:01:00
Beagle
BobF
How does the mod impact your warranty from Behringer? That would be my concern.
It does void your warranty.
I bought a used one and performed the mod. I might sell it, tho, I've not been using it. I thought I'd use it live, but I just don't really have the room and in the studio it I just don't use it.
PM me if you decide to sell ...
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Leadfoot
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Re: Behringer Quality, improved?
2015/08/17 10:31:49
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I've had great luck with the 2 Quad Composer compressors I bought 10 years ago. Money well spent, and they do a great job too.
post edited by Leadfoot - 2015/08/17 10:39:55
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