Bug in Staff view (arrow selection)

Hi, everybody
For the moment (Platinum 11.2016 update on Windows 7 x64), there is a new annoying bug. When selecting a group of notes with the arrow in the staff view, it draws a blue rectangle behind which the first notes disappear. Fortunately, they show back afterwards when the operation is done, BUT...

Mage_et_lent
Hi, everybody
For the moment (Platinum 11.2016 update on Windows 7), there is a new annoying bug. When selecting a group of notes with the arrow in the staff view, the first notes disappear. Fortunately, they show back afterwards when the operation is done, BUT...

Confirmed the Select Tool behavior in SONAR Platinum 11.2016 Build 111 running on Windows 10.  Tried rolling back to Platinum 10.2016 and the Select tool worked as expected.
 
[EDIT:   Workaround: Right click and drag does not cause the same disappearing note problem.]
 

 
Hope this helps,
-- Ron

Yes, this is a bug I've noticed as well . . . what adds to my frustration with this bug is that Cakewalk haven't done any staff view improvements in such a long time . . . so why is this even happening ? Some one must have been tinkering and wrecked something, hopefully they can undo the damage, if they even care about staff view bugs.
Sorry to be so cynical, but staff view improvements are a sore point for many of us.

I have just reported this Jac have you also? the more that report it the better.

Hey Wookie . . . I'm also not clear on how to report this "officially" as a bug.
If we're in agreement that this is not just one user who has this happening, isn't this the place Cakewalk would look ?
It guess it won't show up in Cakewalk's automatic problem reporter, since it doesn't cause a crash.
So, how else could we let them know ?

The only chance they will do something is if a Cakewalk employee sees this thread.  The Problem Reporter is a black hole from which no issue can escape.
 
For what it's worth this happens for me too but I almost never use the select mode and almost always use right click-drag select.
 

abacab

SquireBum
The Cakewalk Problem Reporter is at this link: http://www.cakewalk.com/Support/Contact/Problem-Report
 
Hope this helps,
-- Ron

That link has this disclaimer:
 
This form allows you to report potential defects that Cakewalk may not be aware of. It also will allow you receive status updates in regards to the issue you are reporting.
PLEASE READ
Filling out this form will not put you in direct contact with Product Support or a human of any kind. If you are seeking support for your Cakewalk product please see our support contact information page to get in touch with the right person who can assist you.
 
This is probably the correct link to report a problem with a supported product:
http://www.cakewalk.com/Support/Email

The Problem Reporter is for reporting bugs.  The disclaimer simply indicates that after you report the bug, no one from customer service is going to contact the person making the report.
 
On the other hand, the Support Email is intended for users that need help with the software and need a response from customer service.  Support Email will not get a bug fixed.
 
-- Ron

SquireBum
The Problem Reporter is for reporting bugs.  The disclaimer simply indicates that after you report the bug, no one from customer service is going to contact the person making the report.
 
On the other hand, the Support Email is intended for users that need help with the software and need a response from customer service.  Support Email will not get a bug fixed.
 
-- Ron

 
Maybe, but ...

msorrels
The only chance they will do something is if a Cakewalk employee sees this thread.  The Problem Reporter is a black hole from which no issue can escape.

 
Anyway, what's the worst that can happen if you open a support email?  A human responds and tells you that either they are aware and working on a fix, or they are not and that you should file a bug report?
 
If the latter case is true, file a bug report, then another support ticket in a few months to see if they are working on it yet.  The squeaky wheel approach ...   ( I understand that there is a general feeling that notation needs more love, but I am not referring to feature enhancements here, strictly bug fixes ...)

Interesting ...
 
My Problem Reports
 
You can review all of your reports below. For more information click on a report's CWBRN number or summary.
Please note that reports generated from a crash will be processed by our automated system and will not put you in touch with Cakewalk Support. Only reports that were opened via the Problem Report form will be reviewed by support staff.

About bug reporting :
Ok, there is an "other" official place, but : We can see that some of the Cakewalk staff sometimes answer (when they want) in this forum and so I guess they read it all (and i do think it's part of their duty too). If they are really fond and proud of Sonar, they sure notice the bugs reported here and fix them...  Am I wrong ?

Bug in Staff view, CWBRN-62191, has been submitted to development.

Happy to see that the bug has already been fixed with the 2016.12 Early Access.
Thank you much, Cakewalk !