Helpful ReplyCCC Down at mo - "No connection available" .. Good time to test your license still works?

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aidanodr
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2017/11/30 15:42:32 (permalink)

CCC Down at mo - "No connection available" .. Good time to test your license still works?

Hi Guys,
 
Saw it over at the facebook group Cakewalk Sonar User Group (CSUG) .. tried it ( IRELAND ) and am getting the "No connection available" error when CCC is loaded.
 
I wonder are we about to get the 11/2017 update or other goodies & its down as this is prepped? :D
 
 
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    aidanodr
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 15:49:00 (permalink)
    Good time to test if your license works with CCC servers offline?
     
    #2
    karhide
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 16:58:51 (permalink)
    Mine has loaded but it took a long time. 

    Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico
     
    Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400
     
    Mobile2: Cakewalk by Bandlab Intel Core i7 8GB RAM 256 GB System Drive Windows 10 64 bit
     
    http://www.karhide.co.uk/
    https://karhide.bandcamp.com
    #3
    aidanodr
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 17:02:12 (permalink)
    karhide
    Mine has loaded but it took a long time. 




    Yip .. still not connecting here. I am on 90MBPS BBand thats working like the hammers :D .. so not an internet issue
     
     
    #4
    chuckebaby
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 17:23:49 (permalink)
    Im also seeing the Same thing here.
    This was after 3 different attempts.


    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
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    profwacko
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 17:26:12 (permalink)
    I just got this trying to load the SONAR Platinum link from my account page:
     

    500 - The request timed out.

    The web server failed to respond within the specified time.

    Dell XPS 8500, i7 3770, Windows 8 64-bit, 8 gigs RAM, 1tb SATA drive, M-Audio Fastrack Ultra,
    Sonar Platinum

    There are 10 kinds of people in this world:
    Those who understand binary, and those who don't.
    #6
    profwacko
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 17:27:31 (permalink)
    I was trying to download 23.10.0.14 last night, but at some point in the download, it failed.
     
     
     
    post edited by profwacko - 2017/12/01 17:30:36

    Dell XPS 8500, i7 3770, Windows 8 64-bit, 8 gigs RAM, 1tb SATA drive, M-Audio Fastrack Ultra,
    Sonar Platinum

    There are 10 kinds of people in this world:
    Those who understand binary, and those who don't.
    #7
    profwacko
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 17:37:08 (permalink)
    I guess I was a little too quick on the draw.
     
    I just refreshed the page and it loaded normally.
     
    I am currently downloading from there.
     
    Anybody want to chime in about CCC status?

    Dell XPS 8500, i7 3770, Windows 8 64-bit, 8 gigs RAM, 1tb SATA drive, M-Audio Fastrack Ultra,
    Sonar Platinum

    There are 10 kinds of people in this world:
    Those who understand binary, and those who don't.
    #8
    chuckebaby
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/11/30 17:40:11 (permalink)
    profwacko
    I guess I was a little too quick on the draw.
     
    I just refreshed the page and it loaded normally.
     
    I am currently downloading from there.
     
    Anybody want to chime in about CCC status?


    Im wondering if CCC is down will it interrupt Use (send Sonar in to Demo mode)
     
    Thanks for the update PW.

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
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    #9
    mudgel
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 01:10:57 (permalink)
    profwacko
    I was trying to download 23.11.0.9 last night, but at some point in the download, it failed.
     
     
     


    Are you sure about that number? The last version was 23.10.0.14.

    23.11.0.9 would indicate a new release.

    Mike V. (MUDGEL)

    STUDIO: Win 10 Pro x64, SPlat & CbB x64,
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    #10
    SandlinJohn
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 01:56:41 (permalink)
    I checked my Platinum in My Account / My Products - it still says 23.10.0.14.
     
    It took a few tries to get there! Must be a new batch of users that discovered that Gibson Killed Sonar.
     
    #11
    Willy Jones [Cakewalk]
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 02:03:25 (permalink) ☄ Helpfulby djblues88 2017/12/01 02:35:23
    Hi Everyone,
     
    Sorry for any headaches. Don't panic nothing has been shut off. We got bogged down with a ton of traffic and everything slowed down.
     
    If you are dying to know the technical story:
    1. First we blew up our Redis Cache's on Azure. We aggressively cache a all sorts of stuff so that things are generally snappy.
    2. When there was no more room in the cache, requests for product information (the names and descriptions that you get in Command Center) eventually got evicted. 
    3. Once the product details we're evicted every single request went to directly to AWS DynamoDb where all that meta data is stored. DynamoDb had a limit on read throughput 
    4. It's been fixed, everything is getting back to normal
     

    Willy Jones 
    Cakewalk
    #12
    Willy Jones [Cakewalk]
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 02:05:24 (permalink)

     
    Im wondering if CCC is down will it interrupt Use (send Sonar in to Demo mode)

     
    Of course not. If SONAR relied on Command Center like that than you would never be able to use it offline. You absolutely can. SONAR only does the auth check if Command Center tells it "Hey SONAR something has changed" or SONAR says "Oh crap I'm expired"

    Willy Jones 
    Cakewalk
    #13
    millzy
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 02:09:25 (permalink)
    Thanks Willy. I just tried CCC then. It validates the session ok, then gets to the 'Checking for product updates' bit and crashes. Will it take a while for things to settle or should it be up and running?

    Millzy

    i7 3770K, 16gb ram, Samsung EVO SSD, 2 x WD drives, RME Babyface, Win 10 (x64), Cakewalk by Bandlab, heaps of other stuff.
    #14
    Gargamel314
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 02:18:31 (permalink) ☄ Helpfulby mudgel 2017/12/01 02:40:15
    The main site has been disabled, with this page here in its place.  It also takes a VERY long time to load. The FAQ is of particular interest.


    Thank You for 30 Years of Cakewalk!

    Today we say Thank You to all of our users past and present, for helping make Cakewalk a staple in the world of digital audio for 30 years. Gibson Brands has officially announced the end of active development of Cakewalk branded products, but our site and servers will remain active for those who have made our products a part of their workflow. If you’re using SONAR, you will remain unaffected. While we are no longer releasing updates, we are not changing how you can access your products.
    Moving forward, a small transition team will remain active to help, and our Knowledge Base and User Forum will also remain intact for those in need of technical assistance. Please visit the following links for more information:






     

    Gargamel314


    SONAR Professional, Korg Kronos, Korg 01/Wfd
    Behringer U-Phoria UMC202HD
    Intel Core 2 Quad QX-6800 2.93 GHz, 8gb RAM, Windows 10 Pro, SSD, Cakewalk user since Cakewalk (DOS) 2.0 
    #15
    pwalpwal
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 08:52:37 (permalink)
    Willy Jones [Cakewalk]
    Hi Everyone,
     
    Sorry for any headaches. Don't panic nothing has been shut off. We got bogged down with a ton of traffic and everything slowed down.
     
    If you are dying to know the technical story:
    1. First we blew up our Redis Cache's on Azure. We aggressively cache a all sorts of stuff so that things are generally snappy.
    2. When there was no more room in the cache, requests for product information (the names and descriptions that you get in Command Center) eventually got evicted. 
    3. Once the product details we're evicted every single request went to directly to AWS DynamoDb where all that meta data is stored. DynamoDb had a limit on read throughput 
    4. It's been fixed, everything is getting back to normal
     




    "the cloud"

    just a sec

    #16
    Syphus
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 11:10:50 (permalink)
    Working normally for me @ 3:30 AM EST today
     
    Was a bit of a problem yesterday . . .
     
     
    Syphus
    #17
    chuckebaby
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    Re: CAKEWALK COMMAND CENTRE Down at mo .. "No connection available" 2017/12/01 12:39:25 (permalink)
    SandlinJohn
    I checked my Platinum in My Account / My Products - it still says 23.10.0.14.
     



    He probably posted the wrong version name. I do that all the time

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
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    #18
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