CD Architect 5.2 Issue

I am having a problem that I can't diagnose. It has to do with CD Architect 5.2. One of my clients is experiencing it. Here it is.
 
I use CD Architect 5.2 to “build” and burn a CD that contains the client's songs. I have chosen the option to first test the CD and then to burn the CD. So far so good. CD Architect says that the burn was successful.
 
The CD plays well on all my players, two computers (using MS Media Player) and my car player.
 
The client takes the CD and plays it on his home device (a home theater system) and his two computers.
 
It plays well on the computers and plays well the first time on his home theater system.
 
Upon subsequent attempts, the home theater system fails to recognize the CD. The home theater system plays other CD's just fine.
 
The client makes a copy of the CD using his computer.
 
The copy of the original CD plays just fine.
 
That is the problem. I am going to use a different medium (blank CD from a different manufacturer) for the next CD that I give to the client. If that is the problem, I will go back to the CD supplier that I use and have them replace the blank CD's. I am doubtful that this will work.
 
Below is my system.
H55 motherboard, Intel i7 870, SATA-II, TI Firewire, USB-3, 4 GB DDR3, 3-1TB HDs (130MB/Sec), Dual head video (1GB), 22x DVD/RW w/lightscribe, Windows 7 x64

Thanks for any ideas what might be going on.
 
Tom
 

Most of the time those kinds of issues come down to media  or burn speed.  try burning at the absolute lowest speed your drive will support.

carl
Are you using the disk's mfg. recommended speed for burning. E.G. I always use 8x with Taiyo Yudens.
Are you checking for c1 / c2 errors?

What are c1 / c2 errors?
 
Thanks,
 
Tom

carl
They're bit errors when burning.
All cd's have c1 errors. C2 / CU errors can result in a non-playable disk, can happen at different burn speeds or when using a low quality or a bum disk.

Also IIRC burning too slowly can cause too many errors, that's why I suggest using the disk mfg. recommended rate.

I always check for errors when burning masters that are sent off to rep or dupe.
I think Nero does this, I use older software that works only on my burner.
I go for around 200 c1 errors, but no c2 / cu's or I throw the disk out & burn another.

Thank you

Yep, another recommendation for nothing more than 8x burn speed, especially for the end devices you're targeting.

fireberd
8X is my burning speed "standard".  Faster than 8 to 12X and some older audio CD players will either not play the CD or skip.  To be on the safe side and compatible with almost all audio CD players, I use 8X.
 
In the early days of CD burning, 1x, or 2x were the "studio standard".  But as drive hardware and software has improved, that is no longer the case.  All new SATA CD burners, except one model LG SATA CD/DVD burner, will only go down to 16X for Audio CD's.  This can be a problem, as mentioned, with older audio CD players.
 
I have two (industrial line) LG SATA CD/DVD burners installed in my PC, that I luckily found as they are out of production, that will burn at 8X.  I have a bank of 5 PATA (IDE) CD/DVD burners and they will burn at 8X.  I can burn 5 CD's at a time with the bank of burner drives.

Thanks, CD Architect allows me to burn at 8x, so this is what I will do from now on.
 
OOPS, CD Architect goes down to 8x, but my drive doesn't, just down to 16x.  Damn