lfm
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CWBRN status "awaiting reply" - what that does that mean?
Something from me, or vendors with plugins part of report?
Something else?
I never heard anything - if they needed more info or something?
Are there explanations for status on these?
Other is "Investigating" - don't know what that means either.
I looked at one that was fixed in Dorchester, and it still says "investigating".
No wonder if Cake run into backlogs if reports are not removed from agenda.
Thanks.
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ampfixer
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/28 15:20:31
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Most likely the report was collected and when handed off to tech support somebody said "I'll have a look and get back to you." So now those that update the files are "awaiting a reply" from those checking it out.
I'm completely serious, that's how I would interpret the comment.
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Doktor Avalanche 
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/28 15:31:55
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Look at the ticket again on the web. You will observe an explaination. Yup I know...
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lfm
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 02:10:14
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Thanks.
"Your reports current status of Awaiting Reply allows or requires additional information from you to help us troubleshoot your problem further."
"Your reports current status of New allows or requires additional information from you to help us troubleshoot your problem further."
So "New" and "Awaiting reply" have the same text.
Allows or requires - but does not say what in either case.
So maybe like you say, people working with reports forward to devs or other tier personal and wait to hear what they say. There is a status "as designed" or similar that might be result, or "under investigation" if taking it further.
Just guessing and hope they provide a comment if anything unclear.
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Doktor Avalanche
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 10:33:09
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'Your reports current status of Awaiting Reply allows or requires additional information FROM YOU to help us troubleshoot your problem further." The explanation could not be any clearer. They want information FROM YOU. However I have queried about this in these very forums way back (asking what they wanted) and Cakewalk said it was them who were getting more info. So the confusion still hasn't been sorted out ..
post edited by Doktor Avalanche - 2015/06/29 10:41:08
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Susan G
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 11:02:07
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I had a report with the status of "Awaiting reply" and called tech support, since I wasn't aware of anything they might be looking for from me. I was told that in that case, the reply being "awaited" was from CW. I agree it can be confusing. I wish they would say "Awaiting reply from submitter" or "Awaiting reply from Cakewalk" or word that some other way altogether.
-Susan
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Karyn
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 11:09:39
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Doktor Avalanche
'Your reports current status of Awaiting Reply allows or requires additional information FROM YOU to help us troubleshoot your problem further."
The explanation could not be any clearer. They want information FROM YOU.
It means they may want more info from you... 'Allows' - You can give more info if you want to, but we don't necessarily need it. 'Requires' - We won't progress further until you've given us more info. It's not really that helpful.
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lfm
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 11:09:39
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Much obliged, thank you, Susan.
I suppose, a requirement from Cake towards report issuer would come with a comment field as well.
We can supply info in severtal posts, guess they can too.
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lfm
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 11:15:56
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Karyn
Doktor Avalanche
'Your reports current status of Awaiting Reply allows or requires additional information FROM YOU to help us troubleshoot your problem further."
The explanation could not be any clearer. They want information FROM YOU.
It means they may want more info from you...
'Allows' - You can give more info if you want to, but we don't necessarily need it.
'Requires' - We won't progress further until you've given us more info.
It's not really that helpful.
What talks against "requires" that is that that text is the same, the very moment you filed your report to Cake. In that moment nobody saw it yet - and raising status to "awaiting reply" is probably internal communication going on. I can lean back and not worry about it, I think. Appreciate your thoughts on the subject. 
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Doktor Avalanche
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 18:05:29
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Not helpful? That's an understatement. Unless they bloody tell you what they want on that 'require more info' status then it's of no use whatsoever!!! ;) Maybe hire a medium :).
post edited by Doktor Avalanche - 2015/06/29 18:13:00
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Karyn
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 19:32:20
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Don't hire me then, I'm a large...
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Doktor Avalanche
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/29 19:37:09
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....hadron collider?
You're hired...
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SilkTone
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/30 11:50:58
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I saw the same thing on one of my reports, and added a comment to the report itself, asking what additional information exactly they require from me, since it isn't clear. But I have not heard back. I guess if they really need info from me they would then reply since it would be clear to them I have no clue what they are talking about.
CW really needs to reword it to make this more clear.
There was also the "Submitted to development" that we on the outside somehow were supposed to know meant they were able to repro it internally. But I think they changed that wording (or maybe they just explained in somewhere, not sure), so there is hope for more improvements in this area.
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Doktor Avalanche
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/30 16:57:22
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Doktor Avalanche
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Re: CWBRN status "awaiting reply" - what that does that mean?
2015/06/30 16:57:28
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Delete
post edited by Doktor Avalanche - 2015/06/30 17:03:39
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