petgod1
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Cakewalk - No Response
I suppose after having waited nine days for a response from my second mail to Cakewalk regarding the billing concern of my X3 upgrade, I need to accept that it ain't gonna happen.  .
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Stone House Studios
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Re: Cakewalk - No Response
2014/03/03 16:29:23
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This may be frowned upon, but have you tried to PM one of the Cakewalk staff that frequent the forum?
Brian
Core i7-6700@3.40Ghz Windows 10x64 16 GB RAM Sonar Platinum/Studio One PreSonus Studio 192
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paulo
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Re: Cakewalk - No Response
2014/03/03 16:59:27
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Re: Cakewalk - No Response
2014/03/03 17:02:36
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petgod1
I suppose after having waited nine days for a response from my second mail to Cakewalk regarding the billing concern of my X3 upgrade, I need to accept that it ain't gonna happen..
I don't manage our billing, but if you want to shoot me your case # I can pass it along today.
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karma1959
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Re: Cakewalk - No Response
2014/03/03 17:12:27
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I have a similar situation - not related to billing, but submitted a technical support ticket well over a month ago - no response. I don't have the ticket # handy here (I"m currently at work), but tried to PM you about it Ryan - and received a note that you're not able to receive PMs. Am I doing something wrong? UPDATE: Ryan was kind enough get in touch wtih me via PM and gave me some workable solutions. Also, it looks like I never actually submitted a tech support ticket, but errorneously entered my question inot the 'other comments' section of my profile when attempting to submit the ticket. So Cakewalk wasn't to blame - as usual, (as my wife would say), it was my fault. Apologies for any confusion.
post edited by karma1959 - 2014/03/04 14:09:43
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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Re: Cakewalk - No Response
2014/03/03 17:17:01
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karma1959
I have a similar situation - not related to billing, but submitted a technical support ticket well over a month ago - no response. I don't have the ticket # handy here (I"m currently at work), but tried to PM you about it Ryan - and received a note that you're not able to receive PMs. Am I doing something wrong?
Can you try PMing me again when you get it handy? My inbox was full. There is plenty of space now.
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Anderton
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Re: Cakewalk - No Response
2014/03/03 20:23:44
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Hey Ryan - didn't you guys move offices recently?
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robert_e_bone
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Re: Cakewalk - No Response
2014/03/03 21:41:01
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@Petgod1 - Ryan and the other staff that frequent the forums are really good about following up on stuff - please do send him a private message - (with as much detail as you can provide)
Bob
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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petgod1
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Re: Cakewalk - No Response
2014/03/04 04:42:58
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Thanks.
Please pass on my case #:
Case 128524 Cakewalk Order support.
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mettelus
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Re: Cakewalk - No Response
2014/03/04 04:55:26
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Hover over the blue icon next to Ryan's name above. A window will pop-up with "Send a Private Message" to him. You meet the post count to send him one and quicker than posting in the thread.
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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Vastman
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Re: Cakewalk - No Response
2014/03/04 05:06:19
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Dana We make the future... Climate Change MusicVastMaschine:SP4L/W10/i74930K/32GB/RME/CAD E100s; The Orchestra! NOVO!/Inspire/BohemianViolin&Cello, ARK1&2,/MinimalCapriccioMaximoSoto/OE1&2, Action&Emotive/Omni2/Tril/RMX/All OrangeTree/Falcon/APE Jugs/Alpha&Bravo/BFD3 & SD3Gravity/DM307/AEON/DM/Damage/Diva/HZebra/Hive/Diversion/VC4/Serum/Alchemy/blablablaSpitfire/8DIO/SL/KH/EW/NI; Shred1&2/AGF,G,M&T Torch&Res&Ren/GD-6; Ibanez SR1200&SR505NOVAX FanFret Tele&Strat
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Re: Cakewalk - No Response
2014/03/04 10:15:04
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petgod1
Thanks.
Please pass on my case #:
Case 128524 Cakewalk Order support.
Thanks! I passed it along to Dean who was working with you originally. He's going to follow up shortly. FYI - If you reply directly to any emails from Cakewalk Support on an open case, keep the subject the same and it will reopen the case for the agent you were working with. I can see you created a new case which unfortunately put you at the end of the line and didn't alert Dean.
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Re: Cakewalk - No Response
2014/03/04 10:16:34
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Anderton
Hey Ryan - didn't you guys move offices recently?
We did! Took up the majority of last week but it was well worth it. The new space feels much nicer in my opinion. We still need to decorate it a bit though and give it some more of our personal touch. There aren't enough guitars on the walls.... *wink wink* When you coming by to say hello? :)
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Re: Cakewalk - No Response
2014/03/04 10:17:10
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Vastman
Ryan... luv the bunny!
Me too!! :)
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petgod1
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Re: Cakewalk - No Response
2014/03/04 13:58:49
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Well Ryan, if this is your doing, then a big THANK YOU. Cakewalk just got back to me with apologies for the delay due to their move and have been totally reasonable and sorted out my issue. Thanks again 
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karma1959
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Re: Cakewalk - No Response
2014/03/04 14:11:45
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UPDATE: Ryan was kind enough get in touch wtih me via PM and gave me some workable solutions. Also, it looks like I never actually submitted a tech support ticket, but errorneously entered my question inot the 'other comments' section of my profile when attempting to submit the ticket. So Cakewalk wasn't to blame - as usual, (as my wife would say), it was my fault.
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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mettelus
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Re: Cakewalk - No Response
2014/03/04 14:14:25
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Respect the bunny... he has gone well "above and beyond" to help folks, but he needs to be in the loop to know to help.
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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