Re: Cakewalk Product Support - Where Are You?
Thanks for a fast reply.
Yes I understand that, the product I purchased does appear in my account. However, additional software was promised to enable the product to be used. This is not appearing in my account and that is why I opened the case. An overview of my issue is detailed below. As I registered the product with my Cakewalk account I would have expected Cakewalk to provide the working software rather than DSF. However if this is not the case I would have thought it only customary for Cakewalk to advise this and provide some guidance on how to resolve my issue.
For info - This Cakewalk product is still for sale on the DSF website so I would assume Cakewalk are still supporting this product and the other Cakewalk products being sold there.
Below are screen shots from product advertising and from the DSF website which both indicate that after registering the product users will get sent a link to download Dimension LE in order to use it. As I registered the product via my Cakewalk account using the hyperlink provided in the software program itself, I assume Cakewalk will proved the Dimension LE download link. If this is not the case, please can you let me know who I should contact to get the Dimension LE product.
Digital Sound Factory has reissued the original Proteus sample content for use with Cakewalk's Dimension Pro and Dimension LE synthesizers. Using the advanced parameters available in Cakewalk's Dimension synthesizer, these new instrument programs were perfectly matched and tuned to the original hardware product. The E-MU Proteus 2000 consists of over 1,000 immediately useable, go-to sound programs, perfect for any style of music you can imagine. And when you combine them with the infinite synthesis options of Dimension, they also provide the perfect springboards for custom sonic creations. When you register this product, you will recieve a FREE Dimension LE sound player that will run on the Mac and PC. -
And from DSF Website (screen shot taken today) – Near the top of the screen it states
“Dimension LE Synthesizer Included”