BlackBird67
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Cakewalk Sonar Platinum support question ?
Hello,
Do you get answers from Cakewalk support when you open tickets?
Personally since last year I opened 14 tickets about bugs and I have never had a return.
What is your experience on the subject?
Mark Sonar Platimum, Win 10 Pro (64 bit), Focusrite 18i20, Eleven Rack, Line 6 Helix, Axe FX 2 XL+, keyboard ROLAND A-800 PRO & IMPULSE 61, Native Instruments Maschine + Komplete 11 Ultimate. Toontrack SD 2.0 & EZ Drummer 2. Pro Tools in studio.
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chuckebaby
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Re: Cakewalk Sonar Platinum support question ?
2017/04/22 12:39:13
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Do you have an active membership ?
I have found support to be a bit slow as well. im not downing cakewalk or anything, its I would just like to see the support improved. With that being said, they have got back to me. sometimes a little late.
you can always share some of your concerns here. we are not support but might be able to help.
FYI, sometimes if you file a ticket and its user error, they might not even respond.
Im not saying it is user error im just saying it could be something you might have over looked.
That's why I am offering my help.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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scook
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Re: Cakewalk Sonar Platinum support question ?
2017/04/22 13:04:18
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It depends on the report. If these are new bug reports that have been forwarded to development, it is unlikely a reply will be sent unless development needs additional information.
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BlackBird67
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Re: Cakewalk Sonar Platinum support question ?
2017/04/22 13:35:41
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yes I have an active membership!
I receive requests to tell me that the ticket is well received and then nothing.
However, I have already had a lot of contact with support since I started Sonar (2005), but since we received the apologies because they work on OSX, the service has deteriorated I think.
But even for that I will remain faithful because I like Sonar!
Mark Sonar Platimum, Win 10 Pro (64 bit), Focusrite 18i20, Eleven Rack, Line 6 Helix, Axe FX 2 XL+, keyboard ROLAND A-800 PRO & IMPULSE 61, Native Instruments Maschine + Komplete 11 Ultimate. Toontrack SD 2.0 & EZ Drummer 2. Pro Tools in studio.
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dlion16
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Re: Cakewalk Sonar Platinum support question ?
2017/04/22 21:45:48
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Ok, I'll say it. Been with cw since dos days. I'm a lifer, love sonar.
I remember a day when, if you had a problem, you called cw tech support. Somebody answered and, after a short wait, you spoke to a tech. They were quite knowledgable about the product. I know because I was developing a training course for sonar at the time, had many questions.
Seems that aspect of cw is on hiatus. I'm hoping they can bring it back to where it once was, ok, factoring in the new models of this new millennium…
While they're on hiatus, this forum is your best bet…
SONAR Platinum Lifetime 64-bit; Focusrite Scarlett 6i6 2nd Gen.; KRK Rokit 5; ASUS P9X79; INTEL I7-3820 3.6 GHZ;850 WATT POWER SUPPLY; EVGA NVIDIA GTX560 TI 1GB;Windows 10 Home 64-bit; 32GB RAM;2 Internal SSD Drives, 3 External USB drives.
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bitman
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Re: Cakewalk Sonar Platinum support question ?
2017/04/22 22:25:02
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I just pray that "maybe next month" if I find that my pet issue(s) aren't addressed the day an update drops. It's better than waiting until next fall as it used to be.
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gswitz
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Re: Cakewalk Sonar Platinum support question ?
2017/04/23 14:19:15
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Many of us identify issues and then let cakewalk know. Once done it is in their hands. They are a tiny shop and prioritize their work according to a musical algorithm identified by the chief magic officer.
Some things I would like have never been addressed. Some releases I thought could be dedicated to me... like rapture pro...
I'm thankful that it is not my job to choose what does not get worked on today.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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pwalpwal
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Re: Cakewalk Sonar Platinum support question ?
2017/04/23 14:56:48
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gswitz...work according to a musical algorithm identified by the chief magic officer.
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cat9
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Re: Cakewalk Sonar Platinum support question ?
2017/04/23 15:14:19
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I know what you are talking about. A long time ago you could call support and someone would answer. However, I do understand that times change. Also, that is man power and that costs money. So, that means that they have to put this cost on us. I am ok with trying to get help from the forum. I have received a lot of help on here.
I think if it is a serious problem they are probably working on it. I don't think they have the man power to contact everyone. Also, this DAW his grown a lot. Little by little they are making it the best DAW ever.
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