Cakewalk Store

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ChuckB
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2012/12/04 17:37:24 (permalink)

Cakewalk Store

I am having trouble logging in to the my Cakewalk account.  I have even tried to reset the password twice today but the ones they have sent me do not work.  I did send an email to support but they are indicating it may be 4-7 days before I hear from them

I know this is a shot in the dark, but does anyone have any ideas?

Any and all help gratefully accepted

Chuck

"Music is its own reward, make more music"

Chuck
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    scook
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    Re:Cakewalk Store 2012/12/04 17:45:54 (permalink)
    Post in the E-Store forum, it is monitored by CW sales support.
    #2
    Splat
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    Re:Cakewalk Store 2012/12/04 17:46:37 (permalink)
    Ring em.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #3
    robert_e_bone
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    Re:Cakewalk Store 2012/12/04 18:56:11 (permalink)
    +1  on calling them.

    Bob Bone


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    #4
    rabeach
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    Re:Cakewalk Store 2012/12/04 19:25:47 (permalink)
    call the 800 number I had the same problem got it fixed quick with a call.
    #5
    ChuckB
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    Re:Cakewalk Store 2012/12/04 20:28:56 (permalink)
    Thanks for the suggestions.  I will give them a call in the morning

    "Music is its own reward, make more music"

    Chuck
    #6
    FastBikerBoy
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    Re:Cakewalk Store 2012/12/05 03:21:39 (permalink)
    Tried a different Browser? I can't always get in with Firefox, IE Tab works okay though.

    Karl
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    #7
    Bristol_Jonesey
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    Re:Cakewalk Store 2012/12/05 04:21:53 (permalink)
    I've seen weird stuff happening, depending on which broswer I use, so +1 to Karl's suggestion.

    I have found that even though I type in my email address & password, the screen will start to update itself and then take you back to the logon page. At this point you are actually logged into your account, so just click My Account and you'll be taken straight to the page.

    CbB, Platinum, 64 bit throughout
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    #8
    maxsax
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    Re:Cakewalk Store 2012/12/05 04:53:02 (permalink)
    Just tried to buy X2 and Pro channel bundle (upgrade from 8.53) - didn't work for me

    http://www.saxatronica.co.uk/
    http://www.martinsharpe.com/

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    #9
    Ryan Munnis [Cakewalk]
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    Re:Cakewalk Store 2012/12/05 14:04:09 (permalink)

    ChuckB

    I am having trouble logging in to the my Cakewalk account.  I have even tried to reset the password twice today but the ones they have sent me do not work.  I did send an email to support but they are indicating it may be 4-7 days before I hear from them 

    I know this is a shot in the dark, but does anyone have any ideas? 

    Any and all help gratefully accepted 

    Chuck 

    Hi Chuck,

    I have just replied to the email you sent in with some steps regarding logging into your account that I'd like you to take. I hope it helps!


    maxsax

    Just tried to buy X2 and Pro channel bundle (upgrade from 8.53) - didn't work for me
    Hi Martin,

    I have just replied to you in your estore thread here: http://forum.cakewalk.com/fb.ashx?m=2729982

    I hope this helps you as well.

    Best regards,



    Ryan Munnis
    Cakewalk
    #10
    Bub
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    Re:Cakewalk Store 2012/12/05 14:38:02 (permalink)
    If you have your password saved in a text file somewhere or have the email reminder from Cakewalk with it and copy/paste it in to the login box of the store, it does not accept it. You have to manually type it in.

    I've noticed it takes a long time, sometimes a full day, to reset the password. The last time I tried to reset it, it never did reset and I never got an email regarding it either. Fortunately I ended up finding my password.

    "I pulled the head off Elvis, filled Fred up to his pelvis, yaba daba do, the King is gone, and so are you."
    #11
    John
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    Re:Cakewalk Store 2012/12/05 14:41:56 (permalink)
    If you are pasting in a password be very careful that you do not add a space at the beginning. I have not had a problem pasting mine in as long as I am careful. 

    Best
    John
    #12
    CakeMaker
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    Re:Cakewalk Store 2012/12/05 14:46:33 (permalink)
    ABSOLUTELY!  I've seen peeps paste in spaces time after time after time.  Then they re-type it in and magically it works.  
    #13
    Splat
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    Re:Cakewalk Store 2012/12/05 19:41:50 (permalink)
    How dare you tell me that I may be typing my password incorrectly, don't you know who I am? I'm very experienced in password typing way before you were in nappies .  Lectures lectures tsk... tsk...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #14
    jb101
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    Re:Cakewalk Store 2012/12/05 19:43:57 (permalink)
    CakeAlexS


    How dare you tell me that I may be typing my password incorrectly 


    Typing my pissword incorectly, don't be absurd..

     Sonar Platinum
    #15
    Splat
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    Re:Cakewalk Store 2012/12/05 19:46:16 (permalink)
    :-) 

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    jb101
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    Re:Cakewalk Store 2012/12/05 19:46:44 (permalink)
    @alex.  I'm sorry you've had your "one very large" removed.
     
    We had to do that to our cat, and he's hated me ever since.

     Sonar Platinum
    #17
    Splat
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    Re:Cakewalk Store 2012/12/05 19:54:45 (permalink)
    Proof I'm always talking bollocks and I can never get over it ;)

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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    jb101
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    Re:Cakewalk Store 2012/12/05 20:23:33 (permalink)
    CakeAlexS


    Proof I'm always talking bollocks and I can never get over it ;)



     Sonar Platinum
    #19
    Zo
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    Re:Cakewalk Store 2012/12/05 21:37:24 (permalink)
    I just registred X2 few dayz ago and like alwaysl it didn't appears on my account !!! the reason why is that when i first created my account i inverted  first name and last name ...and when i register new product i feed it right ...

    i called the support and told the guy the issue , and i asked him to put my licence , but also to rectify my account settings , pointing him out that it's the only site where i cannot edit my personnal infos !!! i also aked him to make my REG code display on my page , witch is still not the case ....and to send me a confirmation when things get done ....

    Ryan , if you can do some for me , i would appreciate ...

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    #20
    ChuckB
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    Re:Cakewalk Store 2012/12/06 13:19:50 (permalink)
    Thanks for all the suggestions guys.  Ryan emailed me and we got it all straightened out.

    Thanks Ryan!

    "Music is its own reward, make more music"

    Chuck
    #21
    Zo
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    Re:Cakewalk Store 2012/12/07 20:10:18 (permalink)
    still no news here .....

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