@ Cakewalk Support, Upgrade confusion

TabSel


I emailed Cakewalk Order Support, which replied (2012/08/23):
"...If you waited to upgrade when it (X2) was released, it would cost you €99.00.  If you upgraded to the Production Suite for €80 today, you would add the Expander/Gate and Z3TA+2 as well as qualify for the free X2 upgrade.  There is no "early adopter" discount as far as I know..."
 
I replied (2012/08/23): "...In the price announcement, there is: '...we also have a special offer for early adopters, which we will let you know about once we start taking orders...'..."
 
Cakewalk Order Support replied: "...That has yet to be revealed. It will most likely not be an additional monetary discount. Those prices listed will be the upgrade prices. It could be some sort of additional free download, but you'll get that wether you wait to get X2 or get the Production Suite now..."
 
Due to this information, I upgraded to X1 production Suite, knowing I'll qualify for the free upgrade to X2 Producer, as well as getting "that" (the early adopters' special, which could be some sort of additional free download...)
 
2012/09/05 Cakewalk revealed the "early adopters special", the free download of Symphonic Strings for people who buy into the Pre-Sale.
 
I felt kind of Cakewalk tricked on me, so I replied the Cakewalk Order Support (2012/09/05):
"...due to your mailed info: '...you'll get that (early adopters special) wether you wait to get X2 or get the Production Suite now...' I bought Production Suite. As the early adopters special is revealed - DSF Strings - it seems to me that only buyers of the X2 pre-sale get it? I hope I'm wrong on this?..."
 
I still haven't got any answer.
Similar issues in other threads are left unanswered.
 
So here I am, asking kindly about a statement regarding this situation.
 
Thanks
Tab
 

DirkJ


I'm in the same boat and didnt got any reply from support so far.

samhayman


There is also the issue of currency conversion. I don't mean to be sarcastic but the kind of mathematics it takes to program Sonar involves a bunch of super geniuses. So I don't know why they're getting their maths so wrong.

If you notice the USD, EUR, and GBP it's 99, 99 and 79 respectively.

EUR99 and GBP79 both convert to USD125 not 99.

It's not a matter of money for those who, like me, have X1 Prod Exp (even though we already forked out the upgrade money), the different is around 20 to 30 Euros.

But those upgrading with the highest price tag of 399, 399 and 319 (USD, EUR, GBP respectively) are actually paying 503 dollars (for euro) and 508 (for British pounds).

Why Europeans should pay more is beyond me.

Due to this information, I upgraded to X1 production Suite, knowing I'll qualify for the free upgrade to X2 Producer, as well as getting "that" (the early adopters' special, which could be some sort of additional free download...) 2012/09/05 Cakewalk revealed the "early adopters special", the free download of Symphonic Strings for people who buy into the Pre-Sale

simpleman

 

Due to this information, I upgraded to X1 production Suite, knowing I'll qualify for the free upgrade to X2 Producer, as well as getting "that" (the early adopters' special, which could be some sort of additional free download...) 2012/09/05 Cakewalk revealed the "early adopters special", the free download of Symphonic Strings for people who buy into the Pre-Sale

 
So you want everything. You get X2 free, plus the free package of the Dim Pro strings.
 
People who had Sonar before the 'summer special' and people upgrading after the 'summer special' are getting the Dim Pro package.

Ryan Munnis [Cakewalk
]

Hi Everyone,

I'm not personally qualified to deal with addressing marketing & sales strategies/promotions etc. (we've had some killer deals the past few months that had some very specific guidelines about when they started and ended so customers could determine whether or not they felt they were worth taking advantage of). What I can reply to, however, are concerns regarding obtaining downloads and serial numbers when X2 is available. 

People who are owed a copy of SONAR X2 will fall into two different categories:

1. Those who purchased X1 during the last promotion and are eligible for a free upgrade to X2. If you purchased this deal, you essentially got a promotional price and saved a little cash as you fell into the older upgrade structure. You also got a copy of SONAR X1 to use until X2 is released. We're not going to charge you extra to get X2. It's free for you. The day X2 is available to the general public we will send everyone instructions on how to go about it.  Essentially you will be "purchasing" it for zero dollars which will generate serial numbers and download links to your Cakewalk store account.
2. Those who purchase X2 during this new pre-sale promotion. The added incentive is that by taking advantage of this new pre-sale offer you will be getting X2 a day earlier then everyone else. X2 Producer owners will also get the DSF Symphonic Strings library now.  Serial numbers are already being generated for SONAR X2 for "pre-sale purchases". This allows us to flip a switch to activate your downloads without you having to go through any more "purchasing" steps. When SONAR X2 is ready, the downloads will show up and we will notify qualified individuals that they are ready to go. 

One other thing I would like to make clear:

If you purchased SONAR X1 Producer or Production Suite during the last promotion, when SONAR X2 Producer is available you will be receiving a free download to SONAR X2 Producer. Technically, this also qualifies you for this promotion, so you will also get the DSF Symphonic Strings HD expansion pack in your Cakewalk account. Anyone in this category will receive their downloads to this DSF pack as soon as they register SONAR X2 to their Cakewalk account on or after launch day.

I hope this helps clear up any confusion for you folks.

Best regards,


Ryan Munnis
Product Support Manager
Cakewalk, Inc.

www.cakewalk.com | www.cakewalk.com/support


Hi Ryan,

Thanks very much for clearing this up - it all makes sense now.

Cheers

James

declan


Ryan, I called CW last week to verify that me buying Producer Suite before Oct. 31st ensures me I get X2P free (currently X1P here).  So I get new stuff and save $20 in the process.  Verified.
 
I don't care about the Dim Pro expansion string thingy, but CW's whacky multi-promotions can be confusing.  My only question is was I lied to?  Sad.

X1 Producer at your local Guitar Center only to come home to find out there is a newer version availabl

Ryan Munnis [Cakewalk
]

declan


Ryan, I called CW last week to verify that me buying Producer Suite before Oct. 31st ensures me I get X2P free (currently X1P here).  So I get new stuff and save $20 in the process.  Verified.

I don't care about the Dim Pro expansion string thingy, but CW's whacky multi-promotions can be confusing.  My only question is was I lied to?  Sad.

I think I'm misunderstanding you.


If you purchased SONAR X1 Production Suite and registered it within the proper time period, you'll get SONAR X2 Producer free. Check this link out again: http://www.cakewalk.com/page.aspx/Free-SONAR-X2-upgrade

Specifically, "Starting August 1 through October 31st, when you purchase SONAR X1, you will get SONAR X2 for free once it becomes available.".

When I refer to the "last promotion" versus the "current promotion", I'm referring to the promotions we're running on the Cakewalk store direct. Customers can still purchase SONAR X1 via other means (other retailers). So while the "Buy X1 get X2 free" promotion on the Cakewalk online store has now ended, if you happened to have bought SONAR X1 Producer at your local Guitar Center only to come home to find out there is a newer version available, you'd be eligible for the upgrade to X2 given you registered in that time period.

Hopefully that makes sense.

Ryan Munnis [Cakewalk
]

declan


Ryan, I called CW last week to verify that me buying Producer Suite before Oct. 31st ensures me I get X2P free (currently X1P here).  So I get new stuff and save $20 in the process.  Verified.

I don't care about the Dim Pro expansion string thingy, but CW's whacky multi-promotions can be confusing.  My only question is was I lied to?  Sad.

I think I'm misunderstanding you.


If you purchased SONAR X1 Production Suite and registered it within the proper time period, you'll get SONAR X2 Producer free. Check this link out again: http://www.cakewalk.com/page.aspx/Free-SONAR-X2-upgrade

Specifically, "Starting August 1 through October 31st, when you purchase SONAR X1, you will get SONAR X2 for free once it becomes available.".

When I refer to the "last promotion" versus the "current promotion", I'm referring to the promotions we're running on the Cakewalk store direct. Customers can still purchase SONAR X1 via other means (other retailers). So while the "Buy X1 get X2 free" promotion on the Cakewalk online store has now ended, if you happened to have bought SONAR X1 Producer at your local Guitar Center only to come home to find out there is a newer version available, you'd be eligible for the upgrade to X2 given you registered in that time period.

Hopefully that makes sense.

Beepster


Well hopefully that is settled. Geez, you guys get the Suite for a hundred bucks less, X2 for FREE AND the DSF Strings? All I gotta say is you should be MORE than happy. At the end of the day I will have paid $200 more than you guys to get all that... and I only bought the Suite in May. Poor timing on my part? For sure. Little bitter? Perhaps. Am I gonna take the plunge anyway? Yes. But yeah... little raw right now. Tell me something pretty.