listen
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Cakewalk Technical Support - Thumbs Up!!!!!!
I took the opportunity to call Technical Support today to assist with something I was not able to do with Platinum. When the automated voice answered it said the waiting time was approximately 6 minutes - but in fact - it took less than a minute and I was speaking with Joey reference my incompetency. Joey walked me right through it - had my concern resolved in minutes and I was back on my way.
I told Joey I was going to give him a shout out on the Forum for his efficiency, attention-to-detail and willingness to help.
Thanks Joey - keep up the great work...
- Listen - FOH Mixer & Recording Studio Manager Nothing but the grace of God - mggtg. VS 700C - R / CONSOLE 1 / NEVE PORTICO 5017 / TASCAM UH-7000 / SONAR PLATINUM / REASON RECORD 9 / VMP 2 / UREI 7110's / UA LA-610 MkII / AUDIENT ASP 880 / CREATION STATION 450 V 5 WINDOWS 10 / HOME 64 - BIT / SKYLAKE CORE i7 (i7 - 6700, 4 CORES/8 THREADS)
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twoifbysea
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/28 19:37:02
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That's great to hear. Never had to call them but I'm glad that they are there if needed.
System: HP Pavilion 450t. Windows 10 Home x64, Intel i7 870: 2.93 Ghz, 8G RAM - NVIDIA GeForce GT 610DAW: Sonar Platinum Audio Interface: Akai EIE ProMidi Controller: Presonus FaderPort Midi Keyboard: M-Audio Axiom 49 https://1208audio.com
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WallyG
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/28 20:57:33
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twoifbysea
That's great to hear. Never had to call them but I'm glad that they are there if needed.
I've called twice since X1 and have had excellent support! Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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Hill62
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/28 21:09:24
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I called today, voice said 16 minute wait. It was less then 10.
Very polite and professional and got the issue resolved in a few minutes.
The support was closed yesterday but I understood as I live close to Boston, and we got whaled with snow.
Used support a couple times and always a great experience.
Samplitude Pro X3 Suite (x64), (SONAR Platinum ∞ ), Sonar V-Studio 100, AKAI APC20, Axiom Pro 62, Win10 1703 (x64), i7-2600k 3.4 GHz , 16 GB DDR3, ASUS P8Z68 DELUXE, 250 GB SSD (OS), 3 x 450GB SATA 10K (Projects/Samples), GeForce GTX 1060 6GB, ASUS 24" Monitors
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Anderton
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/28 21:43:58
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I've met the support people. You're right, they really do a great job. I can't understand why some people will go on and on about some problem for page after page in the forums, when support could likely get things fixed in a few minutes. And if not, you can't connect to a more direct or sympathetic source for reporting a bug.
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Cactus Music
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/28 22:37:35
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Well Craig, those are the same people who ask questions on forums that are easily and faster to get answered with Google. Most of the time I answer peoples questions by just Googling. The hilarious thing is guess whats at the top of the search. The very Sonar forum thread your answering..
And I'll add here that overall the support here is equal doses of forum members and cakewalk staff. Ryan has saved me twice now he's my personal cakewalk hero now.
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JoeyAudioey
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/29 10:04:48
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Thanks for the shout-out! I'm glad to hear you were pleased with the support, and I really appreciate your kind words. If you, or anyone for that matter, needs some assistance, we're here!
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Bristol_Jonesey
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/29 10:31:56
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Hi Joey - and thanks for helping me out last weekend. I was almost at hair-pulling out stage!!
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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cowboydan
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Re: Cakewalk Technical Support - Thumbs Up!!!!!!
2015/01/29 10:59:26
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I believe the biggest problem with contacting support directly by telephone are the costs. A lot of Sonar users are outside the US and depending on the rates, many wont spend that much money to get the problem solved.
Thank goodness for the Forum Members.
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