Cakewalk support? How long to reply?

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djoni
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2013/04/06 15:03:56 (permalink)

Cakewalk support? How long to reply?

I don't remember when I lasted needed to contact technical support, so I don't know...

How long do they normally take to reply?
I have been waiting for 5 days now...sitting here with a serious error that must be fixed 

regards,
joni


Ekaya Productions

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    STinGA
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    Re:Cakewalk support? How long to reply? 2013/04/06 15:12:11 (permalink)
    Well, I have a problem with audio dropouts when changing screensets.  When I contacted them first two weeks ago via email (uk) they responded in a couple of hours telling me to do a clean re-install giving me instructions how to.

    That didn't work.  Since then I've emailed them twice with further diagnostics........ Queue tumbleweed........ Not a sniff of a response. Still waiting! 

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    #2
    djoni
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    Re:Cakewalk support? How long to reply? 2013/04/06 15:22:39 (permalink)
    That's not good.
    Well, I better try to fix this myself...if I can...
    thanks Stinga.
    regards


    Ekaya Productions

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    John
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    Re:Cakewalk support? How long to reply? 2013/04/06 15:27:07 (permalink)
    I would email them again. Weekends are not a great time to hear from them.

    Best
    John
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    djoni
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    Re:Cakewalk support? How long to reply? 2013/04/06 15:48:16 (permalink)

    Hi John, how are you?
    Well John, I have sent them 2 emails already. Received the confirmation...we will contact you asap etc etc. No reply regarding the problem yet... I am out of the studio for 12 days now...hopefully I can fix it when I get back...
    all the best,
    joni


    Ekaya Productions

    Sonar Platinum, Intel - 6 Core i7 overclocked 4.5GHz with HT 12meg cache w/ 32GB RAM, UAD-2 QUAD & OCTO, Tascam DM-4800, 1xMackie CU & 2xExtenders...
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    John
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    Re:Cakewalk support? How long to reply? 2013/04/06 16:36:45 (permalink)
    djoni


    Hi John, how are you?
    Well John, I have sent them 2 emails already. Received the confirmation...we will contact you asap etc etc. No reply regarding the problem yet... I am out of the studio for 12 days now...hopefully I can fix it when I get back...
    all the best,
    joni
    When I see you here I smile. Its seeing an old friend again.  I am fine. Because I'm in the States I would call CW. You being overseas that is not so much of an option. I offer the notion to email them because I think its important for them to know its an important issue. I would simply keep emailing them. You may want to list your phone number in your email to them as well and times you are likely to answer.

    I hope you get the problem solved. 


    Best
    John
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    daveny5
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    Re:Cakewalk support? How long to reply? 2013/04/06 16:57:56 (permalink)
    First check your spam file. Add noreply@cakewalk.com to your address book might help. 

    Their responses usually range anywhere from 1 day to never. 



    Dave
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    STinGA
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    Re:Cakewalk support? How long to reply? 2013/04/06 17:22:41 (permalink)
    Thanks daveny, but my spam folder is empty, and, I have had replies from them before.  However, this may well go down as a never..... Gotta say I'm not impressed. Even if they replied to say "we haven't got a clue" that would be something! 

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    daveny5
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    Re:Cakewalk support? How long to reply? 2013/04/06 22:16:40 (permalink)
    Well, keep in mind that Cakewalk is a very small company. Last time I checked they have a total of 65 employees. 

    Dave
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    ampfixer
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    Re:Cakewalk support? How long to reply? 2013/04/06 22:52:23 (permalink)
    My last issue took about 3 weeks to get sorted. They are slow, but they did come through and get me going again.

    Regards, John 
     I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
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    DW_Mike
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    Re:Cakewalk support? How long to reply? 2013/04/06 23:43:10 (permalink)
    Their responses usually range anywhere from 1 day to never. 



    LOL It sounds like Comcast may have acquired Roland.


    Funny statement but seriously not a funny subject.


    Somewhat scary. It almost gives the feeling that support is non existent, between the forums twitching about and unanswered support emails. 


    So far the Roland takeover seems to be dropping the ball.


    Mike

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    swamptooth
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    Re:Cakewalk support? How long to reply? 2013/04/07 01:56:58 (permalink)
    djoni


    I don't remember when I lasted needed to contact technical support, so I don't know...

    How long do they normally take to reply?
    I have been waiting for 5 days now...sitting here with a serious error that must be fixed 

    regards,
    joni
    a month for my issue.


     
    Arvid H. Peterson
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    g_randybrown
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    Re:Cakewalk support? How long to reply? 2013/04/07 08:58:24 (permalink)
    After waiting for more than a couple of days I would just call... I've never waited on hold for more than 10 minutes.

    G. Randy Brown 
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    STinGA
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    Re:Cakewalk support? How long to reply? 2013/04/07 11:44:18 (permalink)
    It's a bit difficult from the UK. 

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    g_randybrown
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    Re:Cakewalk support? How long to reply? 2013/04/07 14:00:06 (permalink)
    STinGA


    It's a bit difficult from the UK. 

    ahhh, yes I suppose that's true

    G. Randy Brown 
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    STinGA
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    Re:Cakewalk support? How long to reply? 2013/04/07 15:35:03 (permalink)
    :-) 

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