Cakewalk won't grab input from Tascam US-16x08

Hi guys, hopefully you can help me out here. I've been running Cakewalk for over a year now with a Tascam US-16x08 interface. All was well until the last couple weeks. Now my interface UI detects the input but Cakewalk doesn't seem to be picking it up. I've tried all the suggestions I can find in the KB, re-installed the Tascam driver, updated Cakewalk, rolled back my Windows updates, but am not getting anywhere. "Contact us" a "web support" is a loop. I've tried switching back and forth between audio drivers in Cakewalk, tried all the input buses, but nothing works now. Are you guys aware of any recent issues similar to this? Thanks!

Hi, and welcome to this forum.
It sounds like you 16x08 is occupied by another app.
Which version of Cakewalk do you use?
Do you have the latest drivers for your 16x08?
I would use ASIO drivers (if not in use already).
All the best.
 

Hey guys, thanks for all the recommendations. 
 
@Fireberd: I'm also on Win 10 1803. I'm running Cakewalk v24.04.1 build 31. I tried uninstalling, rebooting, then re-installing the Tascam driver but no go.
 
@Zargg: Cakewalk version is above (v24.04.1 build 31), Tascam driver is the most recent on their site (2.11), Cakewalk driver mode is set to ASIO. I see what you're saying about the device being occupied by another app - when I open the Windows Sounds settings the audio drops out in Cakewalk. Same thing happens when I hit the record button on my track.
 
@Cactus Music: My laptop only has USB 3 ports. Curios though, because it had been working great for over a year with this thing. And the driver install doesn't prompt for a device connection, it just runs through the wizard and closes. Device is always connected and powered on before launching Cakewalk. I can even see the volume level bouncing around in the Tascam UI for my chosen input. But Cakewalk still doesn't receive the audio.
 
It totally feels like a Cakewalk issue because the Tascam appears to be functioning fine and the audio drops out of Cakewalk as soon as I start messing with the PC sound devices or when I hit record. I think I'll completely uninstall and re-install Cakewalk next. Any other suggestions are more than welcome.

Try to change Windows sounds/communication to the internal sound card when using CbB.

I have the 16x8 too.
Have you done anything recently using the software mixer?
I find it all too easy to get confused with what is routing to where.
 
Also, could you explain in more detail what is happening?
I understand you hear your inputs - presumably over the headphones - and as soon as you hit record, you hear nothing?

Same problem here. I can get playback from Windows Media Player & web browsers, but it just drops out/hangs in any DAW. It happened right after the Windows 10 April 2018 feature update. Probably due to the new ability to route audio devices on a per-app basis in Win 10's "Settings>System>Sound>App Volume and Device Preferences". I'm temporarily using my old Tascam US-2000 with no problems.

Looks like Tascam is working on new drivers, but they've been painfully slow with updates the last couple years:

"[Updated] Information about Windows 10 April 2018 Update

 SUPPORT

2018-05-11


TASCAM Engineering is already hard at work on new Windows 10 April 2018 Update for our products.
We are planning to announce the results of verification as soon as possible in this page.
Many thanks to our loyal users for your patience and understanding through this process."

(EDIT): I'm not allowed to post links here yet so Just add the "https:" to the beginning of this URL:
//tascam.jp/int/support/news/5536

Interesting that it broke the driver for the 16x8 and not the older models, My us1641 is working as always after the update. Are you saying the 16x8 has a software mixer? that would be the difference I guess. 

So I just plugged in my old M-Audio FastTrack interface and it worked like a charm right off the bat. So it certainly appears to be a Tascam -> Cakewalk issue.
 

Thanks guys, glad I could help. I just hope they release the new drivers soon, cause I really don't wanna deal with rolling back the Windows update. I have a friend who needs to track some death metal guitars & I can't get the US-2000's RTL any lower than 12ms.

That Tascam support link was updated the other day, but unfortunately it says the same old drivers/firmware for the US-16x08 have been validated and are "OK".  I beg to differ, lol.