Helpful ReplyCakewalk won't grab input from Tascam US-16x08

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keithcarson
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2018/05/29 23:10:31 (permalink)

Cakewalk won't grab input from Tascam US-16x08

Hi guys, hopefully you can help me out here. I've been running Cakewalk for over a year now with a Tascam US-16x08 interface. All was well until the last couple weeks. Now my interface UI detects the input but Cakewalk doesn't seem to be picking it up. I've tried all the suggestions I can find in the KB, re-installed the Tascam driver, updated Cakewalk, rolled back my Windows updates, but am not getting anywhere. "Contact us" a "web support" is a loop. I've tried switching back and forth between audio drivers in Cakewalk, tried all the input buses, but nothing works now. Are you guys aware of any recent issues similar to this? Thanks!
#1
fireberd
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/05/30 10:18:19 (permalink)
My backup unit is a Tascam US 4X4.  It still works OK with both Sonar Plat and CbB (latest version).  I am on the latest (1803) Win 10 version.  
 
On the reinstallation of the Tascam Driver.  Did you uninstall, restart the PC, then do a new install?  If you didn't that would be my first suggestion.  If you just reinstall over the existing install, or uninstall/reinstall without a PC restart (reboot) whatever problem can still be there.  
 
 

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#2
Zargg
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/05/30 10:27:30 (permalink)
Hi, and welcome to this forum.
It sounds like you 16x08 is occupied by another app.
Which version of Cakewalk do you use?
Do you have the latest drivers for your 16x08?
I would use ASIO drivers (if not in use already).
All the best.
 

Ken Nilsen
Zargg
BBZ
Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
 
#3
Cactus Music
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/05/30 23:26:40 (permalink) ☄ Helpfulby Steev 2018/06/01 11:52:53
With Tascam drivers it's important to follow these steps
 
- Use the correct ASIO driver found at the Tascam support web site
-Always use the same USB 2.0 port you used for the driver install avoid USB 3.0 if possible. 
-Don't turn on or plug the usb cable in until the driver installer tells you to. 
 
If your finding your on board sound card is taking over the audio, then disable it. 
Same goes for HDMI audio. 
Always make sure the interface is powered on before opening any DAW. 
 

Johnny V  
Cakelab  
Focusrite 6i61st - Tascam us1641. 
3 Desktops and 3 Laptops W7 and W10
 http://www.cactusmusic.ca/
 
 
#4
keithcarson
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/05/31 00:24:05 (permalink)
Hey guys, thanks for all the recommendations. 
 
@Fireberd: I'm also on Win 10 1803. I'm running Cakewalk v24.04.1 build 31. I tried uninstalling, rebooting, then re-installing the Tascam driver but no go.
 
@Zargg: Cakewalk version is above (v24.04.1 build 31), Tascam driver is the most recent on their site (2.11), Cakewalk driver mode is set to ASIO. I see what you're saying about the device being occupied by another app - when I open the Windows Sounds settings the audio drops out in Cakewalk. Same thing happens when I hit the record button on my track.
 
@Cactus Music: My laptop only has USB 3 ports. Curios though, because it had been working great for over a year with this thing. And the driver install doesn't prompt for a device connection, it just runs through the wizard and closes. Device is always connected and powered on before launching Cakewalk. I can even see the volume level bouncing around in the Tascam UI for my chosen input. But Cakewalk still doesn't receive the audio.
 
It totally feels like a Cakewalk issue because the Tascam appears to be functioning fine and the audio drops out of Cakewalk as soon as I start messing with the PC sound devices or when I hit record. I think I'll completely uninstall and re-install Cakewalk next. Any other suggestions are more than welcome.
#5
Lord Tim
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/05/31 17:56:33 (permalink)
Hmm... had a helpful reply posted but the forum anti-spam seems to have eaten it. Any hosts want to restore one of my replies?

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Cakewalk by Bandlab / DAW: i7 M620 @ 2.67 GHz, 8 GB RAM, Win10 64 Bit [eng], TASCAM US-16x08 @ 5.8ms (22.7ms RTL) ASIO, Behringer UMX61 Keyboard Controller.
#6
Zargg
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/01 10:35:30 (permalink)
Try to change Windows sounds/communication to the internal sound card when using CbB.

Ken Nilsen
Zargg
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Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
 
#7
keithcarson
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/04 13:13:57 (permalink)
@Zargg: Tried it both ways using the integrated sound card as audio input and output in Windows Sound app as well as the Tascam - no go.
#8
jpetersen
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/04 23:28:54 (permalink)
I have the 16x8 too.
Have you done anything recently using the software mixer?
I find it all too easy to get confused with what is routing to where.
 
Also, could you explain in more detail what is happening?
I understand you hear your inputs - presumably over the headphones - and as soon as you hit record, you hear nothing?
#9
RLG777
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/05 01:24:43 (permalink)
I'm having the same problem.  I can route my windows media player through the Tascam and play it through my studio monitors with no problems, but when I try to play through Cakewalk it shows audio dropout.  Was working about three weeks ago.  I had a Windows update about two weeks ago.  I just tried Cakewalk about three days ago.  I am wondering if the Windows update was the problem. 
#10
pcooke9
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/05 04:17:15 (permalink)
Same problem here. I can get playback from Windows Media Player & web browsers, but it just drops out/hangs in any DAW. It happened right after the Windows 10 April 2018 feature update. Probably due to the new ability to route audio devices on a per-app basis in Win 10's "Settings>System>Sound>App Volume and Device Preferences". I'm temporarily using my old Tascam US-2000 with no problems.

Looks like Tascam is working on new drivers, but they've been painfully slow with updates the last couple years:


"[Updated] Information about Windows 10 April 2018 Update




 SUPPORT

2018-05-11


TASCAM Engineering is already hard at work on new Windows 10 April 2018 Update for our products.
We are planning to announce the results of verification as soon as possible in this page.
Many thanks to our loyal users for your patience and understanding through this process."

(EDIT): I'm not allowed to post links here yet so Just add the "https:" to the beginning of this URL:
//tascam.jp/int/support/news/5536
#11
FCCfirstclass
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/05 16:12:50 (permalink)
pcooke9,
 
 Welcome to the forums from Cakewalk.  
 
Thank you to the update from Tascam about their drivers for Win 10 1803.

Win 10 Pro x64, 32Gb DDR3 ram, Sonar Platinum, Cubase 9.5, Mackie MCU Pro, Cakewalk VS 100, Roland Octa-Capture,  A 800 Pro, Carver M-1.5t amp & C4000 pre amp, various mics, drums and brass instruments.
 
And away we go!
#12
Cactus Music
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/05 16:36:34 (permalink)
Interesting that it broke the driver for the 16x8 and not the older models, My us1641 is working as always after the update. Are you saying the 16x8 has a software mixer? that would be the difference I guess. 

Johnny V  
Cakelab  
Focusrite 6i61st - Tascam us1641. 
3 Desktops and 3 Laptops W7 and W10
 http://www.cactusmusic.ca/
 
 
#13
keithcarson
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/05 22:03:30 (permalink)
@pcooke9: Nice find! Unfortunately, rolling back the Windows update doesn't help the situation. So I guess we're stuck until Tascam releases another update.
 
@Cactus Music: The 16x08 does have a mixer UI included in the software. Pretty sweet - looks like this...
 


 
#14
keithcarson
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/05 22:12:39 (permalink)
So I just plugged in my old M-Audio FastTrack interface and it worked like a charm right off the bat. So it certainly appears to be a Tascam -> Cakewalk issue.
 
#15
RLG777
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/06 01:02:43 (permalink)
OK... I'm not very computer literate, but I read that rolling Windows back to the previous build would correct a lot of problems.  After finally figuring out how to do the rollback, I did and EVERYTHING IS WORKING AGAIN!!!  The Tascam US-16x08 is working fine!  Hope this helps others.
#16
pcooke9
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/06 01:16:50 (permalink)
Thanks guys, glad I could help. I just hope they release the new drivers soon, cause I really don't wanna deal with rolling back the Windows update. I have a friend who needs to track some death metal guitars & I can't get the US-2000's RTL any lower than 12ms.
#17
davehorch
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/06 14:41:31 (permalink)
You might want to flip the Driver Settings in CWBL over to WDM/KS (?), let the Wave Profiler routine do it's thing, then see what your input/output options are.  I've had trouble with my US-1800 in the past and had to run in WDM/KS mode for a while.  It worked fine. YMMV...

Win-7 Professionalx64.  CWBL, SONAR X3e, & most other previous versions.  TASCAM US-1800 audio interface.  A bunch of outboard stuff that never gets used anymore (ADAT boat anchors, smoooth LA4 comps (miss them!), etc.)  Way too many instruments.
#18
pcooke9
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/09 04:26:21 (permalink)
That Tascam support link was updated the other day, but unfortunately it says the same old drivers/firmware for the US-16x08 have been validated and are "OK".  I beg to differ, lol.
#19
pcooke9
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Re: Cakewalk won't grab input from Tascam US-16x08 2018/06/19 00:04:10 (permalink) ☄ Helpfulby risma_computer 2018/06/19 00:18:21
Finally figured it out. It was the Mic Permissions in Windows Privacy Settings.


(EDIT)
I didn't have to allow access to the Mic before the Windows 10 April 2018 Update, so I didn't think to check the Privacy Settings. I also don't need to enable any specific Apps under "Choose which apps can access your microphone"; I currently have all of them disabled. *Also ignore the fact that I spelled "necessary" wrong in that pic, lol.
#20
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