Can anybody help me with this issue ? I originally emailed tech support on April 28th

Can anybody help me with this issue ? I originally emailed tech support on April 28th with no help or response other than the stock "we will get to you within 3 days " . Very disappointing  as I am a long time Cakewalk user
  Product Support  

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  Hello Anthony,

Thank you for contacting Cakewalk! We look forward to being able to assist you.

Your case number is 316262. For your records, your inquiry is copied below:

TRY #3 for tech support case number 315614. . Originally asked for help on April 28 Hi, Please help I am a registered sonar Platinum user with the most current update. For the last several updates I have been experiencing problems. My control bar (transport and such)will only work when is at the top of my first monitor. I'm using a dual monitor setup. Also the control bar will only work properly when all of the tabs are collapsed. If I uncollapse the tools bar the transport does not work correctly. If I drag my control bar over to the second monitor it does not work. It will drag but will not function. If I drag my control bar to the bottom of my screen on the first monitor it will not work. It will drag but not function. I am running Windows 7. I have 8 gig of RAM and a 4 gigabyte video card made by Nvidia. Please help as I love the program but this has been very frustrating. I like to have my toolbar/control bar set a certain way and I also like to be able to drag the control bar to my second screen when I up program. Thank you so much

If you have additional details you would like to provide, respond directly to this email without changing this subject. We respond to most Order Support emails within 3 business days.   Best Regards,

Product Support
Cakewalk, Inc  

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Thank you for the reply Sanderxpander . It use to work fine .   There is something wrong in the control bar .The control bar will only work properly when all of the tool tabs are collapsed. If I un-collapse the tools tabs  the transport does not work correctly. I have tried a roll back with no success . EXTREMELY disappointed by the way I have been blown off by tech support . I'm not sure why this is .

I can only suggest that you use keyboard shortcuts for transport controls in the mean time. I almost never use the transport module buttons.

It would really help for your bug report if you can pinpoint which update started the problem for you. You can easily roll back to an older Sonar version using the CCC, it only takes minutes. 

@   John , I am VERY disappointed with Cakewalk . The NEVER answered my emails to address the issues . I have , however been bombarded with them trying to sell me the $199 package with lifetime updates and support . If it's the same support that I have received while my membership has been active then it looks like it's time for me to switch to another DAW . Makes me feel like a there may be possible money grab  .... $199 from everybody and then ... see you later  .  A major bummer . I have used CW for a LONG time . Thanks for responding  and I am very sorry that you are having the same issues , Tony

It seems like even the brassiest brass should be doing one day a week manning the TS phones as that would be better than nothing. I mean devs and everybody.

bitman
It seems like even the brassiest brass should be doing one day a week manning the TS phones as that would be better than nothing. I mean devs and everybody.

That was a suggestion I made as well (I even offered to help), but unfortunately most of the current backlog does not deal with technical questions but things like registration issues, trying to recover a forgotten email under which someone already registered, questions about eligibility for lifetime updates, will the Mac alpha be free to existing users or everyone, etc. Dealing with these, and the protocol for dealing with the support queue, is a different skill set compared to answering technical questions. Perhaps that's why the devs have been spending more time addressing questions being posed in the forums. 
 
As to the control bar, I assume this happens only if you're trying to float it? It's possible this is a bug and there may not be a solution at the moment. Regardless, that doesn't excuse not sending a message saying "We've reproduced this and it's a bug" but I do realize that if a support person has to choose between a response to a customer who can't register the software they've paid for vs. telling someone there's no solution to their issue, they're going to choose the former.