Sylvan
Max Output Level: -75 dBFS
- Total Posts : 793
- Joined: 2005/04/14 14:51:02
- Location: San Diego, CA-USA
- Status: offline
Cannot get Tascam US2X2 to work with SONAR Artist
Here is the situation: 1. I am working with someone long distance. 2. I told him to use SONAR so we are more compatible. He agreed to use SONAR Artist and purchase a Tascam US2X2. 3. I remote in to help him get up and running (he is not technical at ALL) 4. I install latest driver etc... Cannot get anything to work as a tech savvy seasoned SONAR user. 5. Made a quick off-the-cuff video to show the issue. 6. Did not feel like loading up to YouTube so I will provide a direct link to my hosting site. HERE
SONAR Platinum RME Fireface UFX Tascam US 20X20 Tascam US 16X08 Intel i7-5830K LGA2011V3 (6 CORE) Asus X99-AII Corsair Vengeance DDR4 32GB Geeforce GTX 970 4GB
|
Sylvan
Max Output Level: -75 dBFS
- Total Posts : 793
- Joined: 2005/04/14 14:51:02
- Location: San Diego, CA-USA
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 00:12:59
(permalink)
Any ideas on what is going on with this? I would be most grateful to get this going as soon as possible, but I am perplexed at the moment. Thank you all in advance for any help you can offer.
SONAR Platinum RME Fireface UFX Tascam US 20X20 Tascam US 16X08 Intel i7-5830K LGA2011V3 (6 CORE) Asus X99-AII Corsair Vengeance DDR4 32GB Geeforce GTX 970 4GB
|
Zargg
Max Output Level: 0 dBFS
- Total Posts : 10666
- Joined: 2014/09/28 04:20:14
- Location: Norway
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 09:17:54
(permalink)
Hi, Charles.
Which version of Windows?
Is the 2X2 connected to a USB 3 port? That could cause some issues in some cases.
Try a different USB port and / or cable?
All the best.
Ken Nilsen ZarggBBZWin 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
|
chuckebaby
Max Output Level: 0 dBFS
- Total Posts : 13146
- Joined: 2011/01/04 14:55:28
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 10:25:05
(permalink)
Charles make sure that when he installed the drivers (typically he is asked to plug the unit in half way/at the end of the driver installation) make sure he is plugging back in to that same USB port, not using a different USB port every time.
As Ken mentioned: make sure its a USB 2 port if it doesn't support USB 3.
Then I would try setting it up for ASIO, rebooting Sonar and seeing if that makes a difference.
Sometimes a reboot is needed for Sonar to see the Device.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
|
Sylvan
Max Output Level: -75 dBFS
- Total Posts : 793
- Joined: 2005/04/14 14:51:02
- Location: San Diego, CA-USA
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 16:38:19
(permalink)
Thanks for the replies.
Ken: He is on Windows 10. He is using the cable that came with the US 2X2. I am 800 miles away so I can't tell which USB port he is using. I did tell him to make sure it was a USB 2 port and he has no idea what I'm talking about. I tried to have him show me his setup through Skype, but his camera is so blurry I can't tell. I will tell him to try every USB port there is, I suppose that is the next step.
chuckebaby: I was the one installing the driver via a remote session through Team Viewer. I do think he had the USB cable plugged in the whole time. I switched back and forth from ASIO to everything else with mulitple reboots all to no avail. I wonder of there might be something in his specific configuration on his computer or something...
SONAR Platinum RME Fireface UFX Tascam US 20X20 Tascam US 16X08 Intel i7-5830K LGA2011V3 (6 CORE) Asus X99-AII Corsair Vengeance DDR4 32GB Geeforce GTX 970 4GB
|
JonD
Max Output Level: -39 dBFS
- Total Posts : 3617
- Joined: 2003/12/09 11:09:10
- Location: East of Santa Monica
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 16:57:13
(permalink)
Sylvan
.. I did tell him to make sure it was a USB 2 port and he has no idea what I'm talking about.
chuckebaby: I was the one installing the driver via a remote session through Team Viewer. I do think he had the USB cable plugged in the whole time. ..
USB2 is any non-blue port. If the unit was plugged in before the drivers were installed, that'll mess things up for sure. Best to have him unplug the 2x2, then you remotely do a complete uninstall of the drivers, then reinstall them and have him plug it in when it tells you to. If it doesn't tell you to, then safest route is to finish the install, reboot the system, then plug in the 2x2.
SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
|
Sylvan
Max Output Level: -75 dBFS
- Total Posts : 793
- Joined: 2005/04/14 14:51:02
- Location: San Diego, CA-USA
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 17:00:39
(permalink)
Thanks JonD. We'll try that shortly.
SONAR Platinum RME Fireface UFX Tascam US 20X20 Tascam US 16X08 Intel i7-5830K LGA2011V3 (6 CORE) Asus X99-AII Corsair Vengeance DDR4 32GB Geeforce GTX 970 4GB
|
Anderton
Max Output Level: 0 dBFS
- Total Posts : 14070
- Joined: 2003/11/06 14:02:03
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 17:09:49
(permalink)
Also tell him not to be impatient. When you plug in a US- interface after being told to plug it in, it may take a few seconds for Windows to recognize it.
I use the 2x2 and 4x4 at the office and a 20x20 in my main studio without problems, so hopefully sorting things out with the USB ports and following the instructions exactly will take care of things. Also, make sure the unit has been updated with the latest firmware.
|
Cactus Music
Max Output Level: 0 dBFS
- Total Posts : 8424
- Joined: 2004/02/09 21:34:04
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/24 23:33:46
(permalink)
In the video I see that the Tascam is on the list when you showed WDM mode but it was not checked, some other device was checked.
And if you keep switching modes and do not re start Sonar it will get a bit messed up.
Re boot the computer.
Go to windows audio settings and make sure the Tascam is showing, In my case it is the default .
Now open Sonar and select ASIO and check the driver settings making sure only the Tascam is selected.
It should work.
The advice about installing Tascam drivers is correct, you really need to do them properly and in sequence. I think the new models work with both USB 3 and 2 but yes only use the same port.
|
Sylvan
Max Output Level: -75 dBFS
- Total Posts : 793
- Joined: 2005/04/14 14:51:02
- Location: San Diego, CA-USA
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/30 22:12:31
(permalink)
Today was my next opportunity to try again. I uninstalled all Tascam everything, rebooted, installed a fresh Tascam driver. Deleted the aud.ini file. Plugged in the Tascam (after the drivers were fully installed of course) and all the same exact problems.
This is absolutely insane. I have never had such a miserable time ever in anything related to audio hardware/software. I am no beginner either in hardware or software. Of course, since I am doing all this long distance I may be missing something obvious that I cannot see (due to not being physically present.)
Anyway, the guy is going to mail me the Tascam so I can try making it work on my own gear. If it works for me here, I can only conclude that something in his computer config is preventing the Tascam from working for him.
If it doesn't work for me, then perhaps the Tascam is broken and he/we are out of luck. I will buy some other interface and send it to him...
Any other ideas?
SONAR Platinum RME Fireface UFX Tascam US 20X20 Tascam US 16X08 Intel i7-5830K LGA2011V3 (6 CORE) Asus X99-AII Corsair Vengeance DDR4 32GB Geeforce GTX 970 4GB
|
Joe_A
Max Output Level: -81 dBFS
- Total Posts : 458
- Joined: 2008/07/06 23:16:14
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/04/30 23:42:17
(permalink)
It sounds like you're dead on the right track. As I was reading I'm thinking man you need to try the unit on your known good PC.
jambrose@cfl.rr.com Sonar Plat. Lifetime. Started in Sonar 4, each through 8.5.3PE. Scarlett 18i202nd gen., Edirol FA-101, M-Audio Firewire 410, AMD Phenom II 1045T six core processor, 8GB DDR3, AMD Radeon HD 6450, dual displays, 1.5 TB SATA HD, USB 2, Firewire 1394A, 1394B, 18/22 mixer, EV Q-66, Yamaha HS50M monitors, few guitars, Fender Cybertwin SE, Fender Cyber foot controller, Boss RC20-XL, misc pedals, etc. Win Home Prem 64 bit.
|
MarioD
Max Output Level: -72 dBFS
- Total Posts : 901
- Joined: 2006/04/15 15:59:50
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/05/01 00:26:09
(permalink)
Sylvan, That Tascam 2x2 can be powered by either USB or an external power supply. If he is using USB for power maybe it is not giving enough power to the unit to run properly. The same thing can happen if he is using a powered or non-powered USB hub.
You didn't mentioned how he is powering that unit so I thought I would bring this up.
The reason people say the vinyl sounds better is because the music was better. Sonar Platinum, Intel i7 –2600 CPU @ 3.2 GHz, 16 GB ram, 2x2TB internal drives and 1 1TB internal drive, Radeon HD 5570 video card, HP 25" monitor,
Roland Octa Capture, MOTU Midi Express 128, Win 10 Pro
www.soundcloud.com/Mario_Guitar
|
Cactus Music
Max Output Level: 0 dBFS
- Total Posts : 8424
- Joined: 2004/02/09 21:34:04
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/05/01 01:26:55
(permalink)
With my Tascam us1641 you need to plug it is "DURING" the driver installation, not after.
Not sure if this will be the same for the 2x2 but I found you had to pay attention more so than say when I install my Scarlett drivers.
And very annoying is you also have to ignore windows asking if you want to install the driver.
The proof is once installed get him to go to windows audio devices and you should see the tascam, if not try again.
|
AT
Max Output Level: 0 dBFS
- Total Posts : 10654
- Joined: 2004/01/09 10:42:46
- Location: TeXaS
- Status: offline
Re: Cannot get Tascam US2X2 to work with SONAR Artist
2017/05/01 14:43:24
(permalink)
I was having troubles with Vegas (no prob w/ SONAR) with my UH7000/US 20x20. Part of it may have to do w/ the 20x20 having set itself as the default driver. Switching to the 7000 w/ Vegas crashes Vegas. I reset default to the 7000 but didn't have any more time to play w/ it last night.
Perhaps part of the problem is w/ the default audio.
https://soundcloud.com/a-pleasure-dome
http://www.bnoir-film.com/ there came forth little children out of the city, and mocked him, and said unto him, Go up, thou bald head; go up, thou bald head. 24 And he turned back, and looked on them, and cursed them in the name of the Lord. And there came forth two she bears out of the wood, and tare forty and two children of them.
|