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Can't buy Sonar Expanded - store won't recognise my details...
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Can't buy Sonar Expanded - store won't recognise my details...
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Skyline_UK
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2011/10/07 12:21:41
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Can't buy Sonar Expanded - store won't recognise my details...
Despite having been a customer for many years the GBP store has now decided it doesn't know me...
Stupid glitches like this I can do without. Thanks a bunch CW.
Perhaps you can tell me how I can go about buying the upgrade when you won't be able to accept my Sonar X1 credentials.
My stuff
Intel Sandy Bridge i7 2600 @ 3.4GHz, 4 cores, 8 threads, 16GB RAM.
OS & Programs drive: 240GB SSD
Data drives: 1 x 1TB drive RAID mirrored, plus extra 1TB data drive
Windows 10 Home 64 bit
Cakewalk by BandLab 64 bit, Studio One 3,
Band In A Box 2016,
Ozone 8
+ too many other plugins
BandLab page
#1
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pwal
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Re:Can't buy Sonar Expanded - store won't recognise my details...
2011/10/07 12:30:50
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make sure you're logging into the "right" store, the accounts are different
list of stuff
#2
Willy Jones [Cakewalk]
Cakewalk Staff
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Re:Can't buy Sonar Expanded - store won't recognise my details...
2011/10/07 12:31:36
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Hi John,
You have a GBP store account with the same email address tied to your forum account. You also have two USD store accounts with two different email addresses. I would double check that:
1] You are def. signing into the GBP store. If you're not sure click the 'change region' link at the top
2] You are using the correct email address - it is the same one tied to your forum account. AT johnsongs ....
If you still can't get in - use the lost password page here:
http://www.store.cakewalk.com/b2cgbp/ForgotPassword.aspx
Some email clients will mess with the formatting of the temp password - just to be safe don't copy and paste it from your email, manually type it in.
Hope that helps.
Willy Jones
Cakewalk
#3
jbraner
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Re:Can't buy Sonar Expanded - store won't recognise my details...
2011/10/08 08:40:21
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skyline - it works fine for me. I just did th eexpanded upgrade the other day.
If in doubt, try using IE?
John Braner
https://www.cdbaby.com/Artist/JohnBraner
http://www.soundclick.com/johnbraner
- Intel i7 3770K 3.5GHz
- Windows 10 Pro - 64 bit
- Cakewalk by BandLab x64
- Reaper x64
- 16GB RAM
- Asus P8z77-V mobo - using the integrated Intel graphic card (HD4000)
- MOTU Ultralite AVB audio interface
I usually use ASIO set at 64 or 128 samples
er - that's it I think...
#4
Skyline_UK
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Re:Can't buy Sonar Expanded - store won't recognise my details...
2011/10/08 11:43:44
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I finally got access to the GBP store. On the third separate session on my PC the same details let me log in! I know I input things correctly on the first two sessions; I always paste passwords for example. Maybe a connection quirk or IE9 quirk, dunno. Whilst on the subject, IE9 has been nothing but trouble since I installed it. Many times I have to click 'refresh' because it sits whirring away attempting to access an address but not in fact actually doing so.
My stuff
Intel Sandy Bridge i7 2600 @ 3.4GHz, 4 cores, 8 threads, 16GB RAM.
OS & Programs drive: 240GB SSD
Data drives: 1 x 1TB drive RAID mirrored, plus extra 1TB data drive
Windows 10 Home 64 bit
Cakewalk by BandLab 64 bit, Studio One 3,
Band In A Box 2016,
Ozone 8
+ too many other plugins
BandLab page
#5
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