poetnprophet
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Can't login anymore, anywhere? No command center
New PC, went to login to the command center and I'm not recognized. I haven't changed anything. Password reset email never sends. I can't login anywhere. Even devices I was logged into before aren't logging in now. Not even sure this will work, still had a page open on my phone.
I'm utterly stuck...
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 09:23:04
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Ok so it is working on my phone. Laptop was connected to forums but now it's not. Same login info but not working on a new login? What can I do? Need to get this new rig up asap
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paulo
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Re: Can't login anymore, anywhere? No command center
2018/05/11 13:16:20
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It's working fine for me.
The latest win 10 update seems to have caused quite a few issues going by some of the other threads here. As it's working on your phone it could be that.
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 15:11:55
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Ok but my laptop has not updated to the latest yet, and it was just working yesterday.
Because I can't login, I can't contact support. And password reset isn't sending me the email to reset.
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daveny5
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Re: Can't login anymore, anywhere? No command center
2018/05/11 15:30:04
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Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 15:57:25
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 17:00:44
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I'm at yet another computer that was still logged in, so I can still post. However, if I try to sign in with a different browser, same computer and same credentials, it doesn't work. If i try to reset the password, the email never comes. All of my info is correct, username, email, password. The info is also stored in Google and have verified.
Please, Noel, Meng, anyone? I took today off and took downtime for my studio to upgrade the PC. What can I do????
I have not changed the password or anything. I just don't understand.
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 17:01:54
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And....email support says "under construction". Are you kidding me?
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AT
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Re: Can't login anymore, anywhere? No command center
2018/05/11 17:30:30
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BandLab and Noel have been saying they are working on stuff behind the virtual curtain, so a little outage isn't mysterious.
Now, if it stays down for the day w/o any comments from the powers above, or any other info, that is worrisome. But this forum used to go down at times. I never had problems with CCC, tho, but it wouldn't surprise me. Stuff happens.
It is not like they've screwed up announcing a North Korean missile launch. But you're right, they should have something better posted. And warning before if they new the CCC was going to be down.
Hope it is back up later today. They might just have got caught in the new update, too.
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 18:05:53
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No, this is a big deal. My username is good but password isn't working. But, if I try to reset the password, it doesn't work. If I log out of any system, I will never be able to log back in. If I can't log in, I can't submit an email to support. Actually, support says "under construction", so there is no support. And, we also cannot create a new account to troubleshoot.
I can't get access to the Command Center, or any account services, or support. I am literally stuck, I will lose money and could lose clients if I don't get this resolved today. This is a huge deal for me right now. I've been a huge advocate and support of all things cakewalk, but this is really absurd. Even if I somehow did something to my password, not being able to reset it at the minimum is really ridiculous. I don't ask for much, but I really need access to my account asap.
dave
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poetnprophet
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Re: Can't login anymore, anywhere? No command center
2018/05/11 21:29:12
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All fixed! I found a help link on the bandlab cakewalk page, and they got right back to me, reset my password.
Whew! Thank you Bandlab.
dave
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HRXRECORDS
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Re: Can't login anymore, anywhere? No command center
2018/09/12 23:58:44
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Yeah i have the same problem but when i emailed support they said what do you need Platinum for BAND LAB is free... I need an answer and i want my damn software that was $600
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msmcleod
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Re: Can't login anymore, anywhere? No command center
2018/09/13 00:45:21
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HRXRECORDS
Yeah i have the same problem but when i emailed support they said what do you need Platinum for BAND LAB is free... I need an answer and i want my damn software that was $600
If you can log in here, you should be able to login via the Cakewalk Command Center using the same details. CCC is still working for me. I would try uninstalling Cakewalk Command Center, re-installing it, and trying again. If it still isn't working, check you've got the latest updates on your OS. CCC uses a secure connection, so there could be some certificate issues if you're running a version of Windows without the latest security / IE updates. You could also try going into Windows and open up Manage Computer Certificates, and delete any old cakewalk certificates that could be clashing with CCC. Once you've installed Platinum plus all the 3rd party extras, I would recommend you install Cakewalk for BandLab though. It's basically Platinum plus 6+ months of bug fixes, and a MUCH more stable product.
Mark McLeod Cakewalk by BL | ASUS P8B75-V, Intel I5 3570 16GB RAM Win 10 64 + Win 7 64/32 SSD HD's, Scarlett 18i20 / 6i6 | ASUS ROG GL552VW 16GB RAM Win 10 64 SSD HD's, Scarlett 2i2 | Behringer Truth B2030A / Edirol MA-5A | Mackie MCU + C4 + XT | 2 x BCF2000, Korg NanoKontrol Studio
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JDNelson
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Re: Can't login anymore, anywhere? No command center
2018/09/13 02:20:42
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Yeah i have the same problem but when i emailed support they said what do you need Platinum for BAND LAB is free... I need an answer and i want my damn software that was $600
Sounds like a question you should ask Gibson...
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Mully
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Re: Can't login anymore, anywhere? No command center
2018/09/13 09:37:20
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Yeah there is a transition phase that isn't that well supported for us end users on the appropriate pages but contacting support does eventually see it resolved. One of the 'benefits' of free software is some pain but the Bandlab folk seem to have sincere intent plus Sonar really still is a great package. Yes it needs some refreshing like Harrison and Presonus have already done but let's see how things settle IMO.
Glad to hear you have it sorted Poet :)
ASUS H270, i7-7700, JLM BA & 1290, LA2A Opto4, loads of guff.
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pwalpwal
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Re: Can't login anymore, anywhere? No command center
2018/09/13 14:28:44
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msmcleod
HRXRECORDS
Yeah i have the same problem but when i emailed support they said what do you need Platinum for BAND LAB is free... I need an answer and i want my damn software that was $600
If you can log in here, you should be able to login via the Cakewalk Command Center using the same details.
or go to your account page and download from there?
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Re: Can't login anymore, anywhere? No command center
2018/09/13 15:25:25
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Hey All- if anybody is having trouble with their password, just email support@cakewalk.com ! The support staff at BandLab will see it, and can generate a new password for you. @HRXRECORDS- check your email!
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