Comcast: Be afraid, be very afraid!

Hi All-

I'm on hold with them, have been for a long time. I was connected once, then the "Supervisor" hung up on me, so I called back. I'm now told I'm on hold for 30 minutes or more. That's ok, I can outwait them!

The problem is they've been re-sending e-mails from 11/06 and later since yesterday, so my Inbox is totally clogged and useless. I can't send or receive e-mail.

They had the audacity to say they only support Outlook. I've used Agent forever, never had a problem until several months ago, when they agreed it was a problem on their end, and deleted messages, supposedly.

And now I'm taking a trip down memory lane, having received multiple copies of e-mails from at least 2 years ago.

P.S. I'm still on hold... what a shabby operation!

Thanks-

-Susan

Hi Mike-

It definitely seems like a Mickey Mouse operation, certainly in terms of their Tech Support. I didn't really have many choices where I am (out in the boondocks) -- no FIOS here yet, and my Verizon phone bills were crazy.

I have the Comcast "bundle", which is also $95 a month (maybe $99), but the support is so bad that I would change in a heartbeat if I had an alternative.

After all that time on hold the only answer I got was that they're still looking into it. Thanks, Comcast!

Thanks-

-Susan

Sorry to hear about this. I did a leap of faith with their service earlier this year and signed up for phone, TV and internet. I worried about putting all my eggs in a single basket and still do. We've had Comcast cable TV service for years and generally found it reliable so I figured, how bad can it be? The phone service I like because I can now call anywhere in the US for one monthly rate and even international rates were lower than what we used to pay. The only problem is that our phone service has been down 3 or 4 times since we've signed up. I can't recall, in my entire lifetime ever losing phone service. Perhaps an isolated incident here or there but never like this. It usually comes back on within a short while.

Internet service - so far nothing bad to report except that they are now throttling internet connection bandwidth speeds due to a few bad eggs using up all the bandwidth. They claim it won't affect the average user. We'll see. I'm not a big bandwidth user. Never have been so I don't expect problems.

TV - worse than before. The new digital standard isn't reliable. Constant blackouts. Constant service interruptions even on regular local channels. Forget On-Demand. It seems to depend on the time of day though. I called once or twice to complain but their answer to everything is unplug the box and wait 5 minutes. People with HD are complaining that the quality of the picture (due to digital compression) is no better than regular TV. I guess trying to squeeze all that data on a single copper wire is a problem.

Well, hope you get your problems resolved. There's always WOW!

Hi Larry, et. al.:

No good news at all, I'm afraid.

Each time I've called Comcast before they've said they're working on it. I tried again this afternoon, gave them my ticket# again, and asked the tech to read the notes to me again. She put me on hold for a long while, then said "It looks like you're getting lots of e-mails"! I told her that wasn't the issue; rather, I was getting multiple re-downloads of e-mails from as far back as 11/06, thousands of them, so I couldn't get my current e-mail.

Another run-around with her supervisor, who finally told me they don't support *any* 3rd-party software, including even MS Outlook (which I've never used and never would). He also told me the ticked was marked "Resolved", since it's not their problem, acc. to him.

I told him (as I'd told 6 others before him) that I have 5 comcast e-mail addresses, and that one has as many as 2,116 *pages* of undeleted e-mails. Nothing they can do, he assured me. I told him this happened once before and they were able to delete them. No record of that, he said. Very sorry for the inconvenience.

I'm in the process of deleting all of this manually, and the most I can do is 100 posts at a time, 190 pages to go on just one of my e-mail accounts.

I told Matthew he'd lost a customer, and of course that bothered him not in the least.

I don't know if there's another "bundle" -- ISP, Cable TV, Digital Voice -- available here, but I'll change in a heartbeat if there is, and I'll change my ISP regardless.

What's esp. weird is that he started out saying this is a known issue, then ended up saying he didn't see any problems on my account but also said he couldn't log in to my account to check it out. They've done this before, just asked my permission to change my password temporarily. This guy just bailed altogether, then had the gall to ask if there was anything else he could help me with today!

-Susan

Hi Larry-

I use Agent as my e-mail client, and of course they pointed the finger there even though I've been using it successfully for I guess a decade or more.

I'll check out the link you provided - thanks!

-Susan

ORIGINAL: krizrox

Internet service - so far nothing bad to report except that they are now throttling internet connection bandwidth speeds due to a few bad eggs using up all the bandwidth. They claim it won't affect the average user. We'll see. I'm not a big bandwidth user. Never have been so I don't expect problems.

Larry it's been going on in countries outside the US for years, I think Oz is really capped net wise.. the uk has a thing called "fair use policy" which is basically a term/condition disguised, so on their adverts they can put "unlimited downloads" with a "*" and a disclaimer

I have received 1 warning about downloading linux at peak time.. all 4.6 or so Gb of it... why because they wrote me a letter a week before saying they were doing "upgrades" and the service would be down for 2 hours... 2 hours? try 4 days.. so forced me to download in peak times, as normally I'll do downloads off peak late at night.

thing is, most houses have a router and say 2-4 pc's.... so it's not that difficult to max out the bandwidth I guess.

you can use the electric cable (wall sockets) in the UK to transmit internet also, it's used on the underground trains for their radio system.. they trialled it for a while and nothing more was heard of it.

Susan, of late your having a bit of a time.. the academic upgrade thingy... the psu going.. and now this... thats the 3 bad things out of the way.. some nice things now to follow.