Helpful ReplyCome on Cakewalk, spend a few minutes and pull a decent marketing list!

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smallstonefan
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2015/03/23 17:51:36 (permalink)

Come on Cakewalk, spend a few minutes and pull a decent marketing list!

I was one of the first to buy the new version, yet I've probably had a dozen marketing emails since then promoting the subscription model and the upgrade.
 
I don't mind getting emails - you could send me a fresh, relevant email every day and I would be tickled. But getting marketing emails over and over for a product I've already bought - that just sucks.
 
Please have your marketing department segment your active and non-active customers and market accordingly.
 
PS: Please feel free to move to the appropriate rant section. 
#1
paulo
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/23 18:25:50 (permalink)
Whatever system they use has always sucked. Over the years there have been many here  that have practically begged to get the emails who never do despite having subscribed. I used to get them, but they stopped a few years ago now. I have the same email address I've always had, so go figure. (No they don't go in my junk folder). I guess they're not that bothered as it has been pointed out many times by many people.
 
 
#2
craigb
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/23 19:06:30 (permalink)
I used to get the emails, now I don't.  Oh well!

 
Time for all of you to head over to Beyond My DAW!
#3
bapu
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/23 19:16:26 (permalink)
paulo, I got all your emails. You want them?
#4
paulo
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 06:49:20 (permalink) ☄ Helpfulby bapu 2015/03/24 13:38:51
bapu
paulo, I got all your emails. You want them?




Not really, I was just trying to let the OP know not to hold his breath waiting for it to be sorted.
 
You seem to have all my VST plug-ins as well. Feel free to to send them over.
#5
UbiquitousBubba
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 08:47:57 (permalink)
All your plug-ins are belong to Bapu.
#6
smallstonefan
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 09:06:38 (permalink)
I think everyone knows I'm a huge Cake fan, I just needed to let that little rant out. :)
#7
Mesh
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 09:49:44 (permalink)
+1 James
 
I also get them........I silently think "hey, I already had this since Jan......... shouldn't a potential customer be getting this instead?"...............then delete and see what interesting stuff is in my junk folder.  
 
 

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#8
Kamikaze
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 11:14:20 (permalink)
They fixed my email problem last year, lasted about an email or two. Fixed it this year, got one email and I seem to have dropped of their lists again. They use some useless third party company, and yes I can say useless, because I am without use of their emails.

 
#9
bitflipper
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 12:27:30 (permalink)
Many companies outsource their email campaigns to a third party that does not have access to complete customer information. I don't know if CW does this, but would not be surprised if they do.
 
 


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#10
smallstonefan
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/24 17:22:20 (permalink)
It would make sense for them to do so, but Cake could easily send them a segregated list - that's basic marketing stuff and should be done at least quarterly, if not monthly...
#11
Kamikaze
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Re: Come on Cakewalk, spend a few minutes and pull a decent marketing list! 2015/03/25 05:17:40 (permalink)
bitflipper
Many companies outsource their email campaigns to a third party that does not have access to complete customer information. I don't know if CW does this, but would not be surprised if they do.
 

Sorry is the it third party bit you don't believe or that they'd use a company that does not have access to complete customer info.
 
If it the former, then I can confirm, Cakewalk do use a third party. It's been part of my discussions with them.

 
#12
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