riojazz
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Command Center suddenly says "You don't have any products". FIXED - or at least OK now.
Command Center has worked fine for me for over a year, and worked fine for me yesterday on another machine. Suddenly on my production machine is shows my login name, but says "You don't have any products". I'm just trying to update this machine to SONAR Platinum 06. Any suggestions? Thanks.
post edited by riojazz - 2017/07/03 22:13:06
Software: Cakewalk by Bandlab; Adobe Audition; Band-in-A-Box audiophile; Izotope Ozone; Encore; Melodyne; Win 10 Pro, 64-bit. Hardware: Focusrite Scarlett 18i20 2nd; Roland Integra-7; TCE Finalizer; Presonus Central Station, Behringer X-Touch. Home built i7 with 16 GB RAM, SSDs.
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chuckebaby
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Re: Command Center suddenly says "You don't have any products".
2017/07/03 17:28:05
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Is it possible your internet connection was dropped ?
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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riojazz
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Re: Command Center suddenly says "You don't have any products".
2017/07/03 22:11:31
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Thanks. Unlikely, since I used the Internet right before and right after (after to write that first post).
Good news though: I just tried it again, and it worked perfectly. Go figure.
I'm changing the post title to FIXED.
Software: Cakewalk by Bandlab; Adobe Audition; Band-in-A-Box audiophile; Izotope Ozone; Encore; Melodyne; Win 10 Pro, 64-bit. Hardware: Focusrite Scarlett 18i20 2nd; Roland Integra-7; TCE Finalizer; Presonus Central Station, Behringer X-Touch. Home built i7 with 16 GB RAM, SSDs.
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chuckebaby
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Re: Command Center suddenly says "You don't have any products".
2017/07/04 01:11:58
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Im guessing your internet dropped its connection. I know you don't think so but in cases like this, if its dropped for a mere second while command center is scanning then it wont see jack squat. I am glad its all good now though Jazz. Rock on my friend 
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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splinetime
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 17:09:19
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Having the same issue. I have a robust connection (241Mbps), so does this happen at cakewalks end?
Win 10 Pro 64 Intel Core i7 4770K 3.50GHz 32.0GB Dual-Channel DDR3 ASRock Z87 Extreme4 4095MB NVIDIA GeForce GTX 1080 Focusrite Scarlett 18i20
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belltunes
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 17:17:01
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Same issue here...internet connection excellent, but major slowness on cakewalk site
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belltunes
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 17:19:18
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Command center now indicating I have products but super slow
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FCCfirstclass
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 17:36:47
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I had the same problem. It took a few times to refresh the view to get back to normal.
This happened after installing the 30th anniversary packs for June and July.
Win 10 Pro x64, 32Gb DDR3 ram, Sonar Platinum, Cubase 9.5, Mackie MCU Pro, Cakewalk VS 100, Roland Octa-Capture, A 800 Pro, Carver M-1.5t amp & C4000 pre amp, various mics, drums and brass instruments. And away we go!
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NotASpeckOfCereal
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 17:44:32
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chuckebaby
Im guessing your internet dropped its connection. I know you don't think so but in cases like this, if its dropped for a mere second while command center is scanning then it wont see jack squat. This has been an issue for the last several updates. It has nothing to do with faulty connections on the user side. I have a fast, rock solid connection and whenever Command Center craps out on me like this, I can view My Products in a web browser just fine. - At the very least, "You don't have any products" is an erroneous message.
- Next, "No Connection Available" after 2 minutes of trying on a rock solid connection is just bogus. A single hiccup during this 2 minutes causing the entire job to crap out is so 1980s.
- Other times, you can see it connected and sees your products because you can view it checking each product by name in the lower status bar of the CC, but it still fails.
Cakewalk needs to spend a more money during updates and buy temporary server space to handle the traffic they get whenever they send out an update mail to ALL of their users. Speck
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
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kitekrazy1
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 17:46:16
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I had the same issue. I logged out and signed back in and it worked.
Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4, NVidia 750ti, AP2496 Sonar Platinum, W7 Pro, 16GB Ram, AMD FX 6300, Gigabyte GA 970 -UD3 P, nVidia 9800GT, Guitar Port, Terratec EWX 2496
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fireberd
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 18:57:35
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I had the same problem. Did a reboot of Win 10 and it worked OK, although it is slow today. Must be something to do with the Cakewalk Sonar server, not a local PC problem or link problem.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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LANEY
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 19:11:25
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I get email there is an update than CCC won't connect it is a bummer! Worked a few hours later.
i7/16GB ram Win 7 x64 SONAR Platinum Producer x64 VS-700 C&R Octa-Capture and VS-100 for live recording
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noynekker
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Re: Command Center suddenly says "You don't have any products".
2017/08/03 20:04:10
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Initially . . . I also got the "You don't have any products" message this morning from Command Center, and it was very sluggish, but eventually did work. I automatically thought this was related to my recent very slow Wi-Fi issue, created by the Windows CREATOR update a few days ago. I have now downloaded a fix for that, and all seems well with Command Center now . . . not sure it was related to my Wi-Fi woes ?
Cakewalk by Bandlab, Cubase, RME Babyface Pro, Intel i7 3770K @3.5Ghz, Asus P8Z77-VPro/Thunderbolt, 32GB DDR3 RAM, GeForce GTX 660 Ti, 250 GB OS SSD, 2TB HDD samples, Win 10 Pro 64 bit, backed up by Macrium Reflect, Novation Impulse 61 Midi Key Controller, Tannoy Active Near Field Monitors, Guitars by Vantage, Gibson, Yamaki and Ovation.
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S.L.I.P.
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Re: Command Center suddenly says "You don't have any products".
2017/08/04 01:32:11
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I had the same issue. I think it was a problem on cake's servers.
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riojazz
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Re: Command Center suddenly says "You don't have any products".
2017/08/04 01:53:20
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Software: Cakewalk by Bandlab; Adobe Audition; Band-in-A-Box audiophile; Izotope Ozone; Encore; Melodyne; Win 10 Pro, 64-bit. Hardware: Focusrite Scarlett 18i20 2nd; Roland Integra-7; TCE Finalizer; Presonus Central Station, Behringer X-Touch. Home built i7 with 16 GB RAM, SSDs.
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chuckebaby
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Re: Command Center suddenly says "You don't have any products".
2017/08/04 10:37:05
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NotASpeckOfCereal
chuckebaby
Im guessing your internet dropped its connection. I know you don't think so but in cases like this, if its dropped for a mere second while command center is scanning then it wont see jack squat.
I have a fast, rock solid connection and whenever Command Center craps out on me like this, I can view My Products in a web browser just fine.
Cakewalk needs to spend a more money during updates and buy temporary server space to handle the traffic they get whenever they send out an update mail to ALL of their users.
Let me get this straight, you want Cakewalk to buy more server space because you cant view your products in Command center ? is that what your saying ? Sounds a little strange to me.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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fireberd
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Re: Command Center suddenly says "You don't have any products".
2017/08/04 15:22:56
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It looks like part of the problem is the CCC. It should be getting the initial list from what is installed on the PC rather than get a list from the Cakewalk server. It could then compare or update the list from the server. But just (apparently) relying initially on the server causes bottlenecks and problems as reported.
You wonder what the H... happened when it comes back with "You don't have any products".
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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JonD
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Re: Command Center suddenly says "You don't have any products". FIXED - or at least OK no
2017/09/22 18:18:24
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I've had this problem (CC says "You don't have any products") for a couple days now and nothing I've tried has fixed it!
- My internet connection works fine. I can connect to my CW account and see all my products. It's just CC that doesn't see them!
- The download path had somehow changed to the default C: location, so I changed it back to my E: drive path and saved... Still no products. (The content's path still points to the correct location on my E: drive).
- I've logged out and back in on both CC and my online CW account. Also, cleared browser cache. Didn't help.
- I uninstalled CC, re-downloaded CC from CW and reinstalled it. Of course, the downloads location defaulted to my C: drive again, so I changed it to my actual downloads path on my E: drive -- still "No products".
- I've rebooted the system multiple times, it's made no difference.
I don't know what else to try. Anyone have any ideas?
SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
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