rabeach
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Communication from Cakewalk Stopped
My emails have stopped again. Support is unable to address the issue. I followed everything they asked me to do to no avail. cakewalk.com is in my white list. The emails are not in my spam/junk e-mail folder. I private messaged Lance. I do business with many other companies in the music industry not one have I had to contact about not receiving emails. I don't want to say how many times this has happen in the past 17 years. I think this issue could have been addressed by now. I know companies change and people change within those companies but this issue has been ongoing for a long time.
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bitman
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Re: Communication from Cakewalk Stopped
2017/04/13 23:17:17
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☄ Helpfulby loopyd 2017/04/27 22:26:18
Have we had a shot at your problem?
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rabeach
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Re: Communication from Cakewalk Stopped
2017/04/14 00:02:27
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bitman
Have we had a shot at your problem?
Please by all means I would like to have this problem resolved.
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tenfoot
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Re: Communication from Cakewalk Stopped
2017/04/14 00:12:56
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We won't know if we can help until you tell us what's happening - what is the problem rabeach? Is it just that you are not getting emails?
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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rabeach
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Re: Communication from Cakewalk Stopped
2017/04/14 06:28:37
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Yep, emails from cakewalk have stopped. That is it. I'm happy with everything else. Just would like to receive emails so I will be notified when a new version is out.
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karhide
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Re: Communication from Cakewalk Stopped
2017/04/14 06:44:36
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When you open Sonar the Start Screen displays a notifications when a new version is available. There will also be a post on the forum about the release along with the changes that are contained in it.
I've not had an email about a new version for a long time so I am not sure they send them.
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tenfoot
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Re: Communication from Cakewalk Stopped
2017/04/14 06:47:24
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rabeach
Yep, emails from cakewalk have stopped. That is it. I'm happy with everything else. Just would like to receive emails so I will be notified when a new version is out.
Unfortunately only Cakewalk can help you with that. I haven't seen a Cakewalk email in quite a while either!
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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Bflat5
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Re: Communication from Cakewalk Stopped
2017/04/14 09:29:34
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I don't get emails anymore either. Don't they keep us updated here anyway?
I check in at least a few times a week just to see what they are up to.
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dcumpian
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Re: Communication from Cakewalk Stopped
2017/04/14 12:19:56
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karhide
When you open Sonar the Start Screen displays a notifications when a new version is available. There will also be a post on the forum about the release along with the changes that are contained in it.
I've not had an email about a new version for a long time so I am not sure they send them.
Hmm, well, I still get them every month. So they definitely are still sending them out. Regards, Dan
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chuckebaby
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Re: Communication from Cakewalk Stopped
2017/04/14 14:14:31
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This thread should probably be moved to the appropriate place where cake staff can address the issue. Sorry to hear about this man. Funny there's another thread recently complaining about too many emails from cakewalk  . Hope this gets sorted for you soon.
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rabeach
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Re: Communication from Cakewalk Stopped
2017/04/14 18:28:08
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karhide
When you open Sonar the Start Screen displays a notifications when a new version is available. There will also be a post on the forum about the release along with the changes that are contained in it.
I've not had an email about a new version for a long time so I am not sure they send them.
Wow, I did not know that about the start screen. Thanks
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rabeach
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Re: Communication from Cakewalk Stopped
2017/04/14 18:29:59
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chuckebaby
This thread should probably be moved to the appropriate place where cake staff can address the issue.
Sorry to hear about this man. Funny there's another thread recently complaining about too many emails from cakewalk .
Hope this gets sorted for you soon.
Yea, I'm fine with that. I would like to get it addressed. I read that one, funny. :-)
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aries
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Re: Communication from Cakewalk Stopped
2017/04/14 18:49:54
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My emails have also stopped, no notifications for about 6 months.
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rabeach
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Re: Communication from Cakewalk Stopped
2017/04/14 18:59:46
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aries
My emails have also stopped, no notifications for about 6 months.
Maybe this thread can become a list of users who do not receive the emails any more and would like to.
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fantini
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Re: Communication from Cakewalk Stopped
2017/04/14 19:47:38
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Same thing here. I checked the dates. It is about 6 or more months since the last one.
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rabeach
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Re: Communication from Cakewalk Stopped
2017/04/27 22:20:02
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☄ Helpfulby loopyd 2017/04/27 22:34:18
Got an email! Cakewalk support helped me out I had to use my Faculty email address but at least I received and email.
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loopyd
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Re: Communication from Cakewalk Stopped
2017/04/27 22:27:52
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I got my email for the recent update release just fine! Make sure your company spam filter isn't dealing with them innappropriately.
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