Computer suddenly just shuts down and restarts kernel 41 error

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HighAndDry
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2017/12/05 22:55:57 (permalink)

Computer suddenly just shuts down and restarts kernel 41 error

My computer has been just shutting down and restarting for whatever reason.  So far the only common thing to these occurrences is that sonar is open.  Any ideas?  Could waves plug ins be causing this?

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/06 11:22:15 (permalink)
    Audio drivers can cause it, as can duplicate audio drivers.  
    If you have multiple audio devices enabled that could be another source. 
    Start by disabling everything in the Device Manager, Sound section except the device you are using and see if that makes any difference.  

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    Jim Roseberry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/06 13:04:16 (permalink)
    Go to Control Panel>System>Advanced Tab>Startup and Recovery-click the Settings button
    Under "Sytem Failure", disable Automatic Restart.
     
    If the system is crashing, it'll now stay on the BSOD (which may yield the culprit toward the bottom of the screen).

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    Jim Roseberry
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    Jim Roseberry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/06 13:14:11 (permalink)
    Turn off the machine and re-seat the power connections going to the motherboard.
    There's the main power connection, the 2-pin secondary connection, and that motherboard has a 3rd 4-pin-Molex power connection.
     
    Go to Power Options>Advanced Settings... and make sure to disable all Sleep related parameters.
     
    Reboot and see if the issue persists

    Best Regards,

    Jim Roseberry
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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/06 20:50:42 (permalink)
    Thank you guys!!! . I will try that and report back

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    tlw
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/07 03:19:15 (permalink)
    Jim Roseberry
    If the system is crashing, it'll now stay on the BSOD (which may yield the culprit toward the bottom of the screen).


    It will probably also show a hexadecimal error code (of sorts) number starting 0x.......

    Googling for that can sometimes help in working out what’s going on.

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 00:05:43 (permalink)
    Jim Roseberry
    Turn off the machine and re-seat the power connections going to the motherboard.
    There's the main power connection, the 2-pin secondary connection, and that motherboard has a 3rd 4-pin-Molex power connection.
     
    Go to Power Options>Advanced Settings... and make sure to disable all Sleep related parameters.
     
    Reboot and see if the issue persists


    Ok.  I didn't have the 4 pin plugged into the motherboard!!   I built this computer a couple years ago!   Well.  Now let's see how it works!
     

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 11:24:12 (permalink)
    It must have been powered in at one time.  I don't think it will work without it.

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    Jim Roseberry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 16:09:48 (permalink)
    My apologies!!!
     
    That motherboard has three power connections.
    They claim that the third isn't necessary unless you're running multiple video cards.
    We've found it's necessary in many other circumstances.    
    1. Main power connection
    2. 8-pin secondary power connection
    3. 4-pin Molex

    Best Regards,

    Jim Roseberry
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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 18:53:36 (permalink)
    Thanks Jim.  I will see if the problem manifests again.  But I absolutely didn't have that one plugged in until yesterday.  Thanks again

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 20:24:59 (permalink)
    Ok.  It just shut down again but this time it gave me the blue screen. (Thanks Jim for the tip)) WHEA_UNCORRECTABLE_ERROR

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 20:35:33 (permalink)
    Oh.   And I supsect, but can't confirm, that it may happen with one particular tune open in sonar.  I don't know this for sure.   Here are a couple interesting facts.  Today when I opened the file it would not play at all.  Then it played and was silent.  Even though I had no tracks muted.  I closed it and opened it again, did a little editing-muted parts of some tracks and added some markers-and soon thereafter the crash happened
     

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 21:07:54 (permalink)
    That WHEA error is usually a hardware problem.  I went through everything on mine as I was getting them on a previous home built Z77 motherboard and an i7 3770 CPU.  I ran diagnostics including memtest86 and the Intel CPU diagnostics and they all passed.  Fortunately I had spare components so I "shot gunned" it by replacing parts, one at a time.   I replaced the video (removed the video card and used the internal Intel CPU video) and no change.  I changed memory no change, replaced power supply no change, replaced motherboard no change.  Replaced the CPU with an i5 3550 (what I had) and Bingo the problem went away.  I sent the i7 3770 to Intel as it was still in warranty and they replaced it.  Installed the replacement i7 3770 and it worked without problems until last year when I upgraded (to what is listed in my sig).   
     
    I won't say all WHEA error problems are CPU but I worked a WHEA error thread on the tenforums.com and that too turned out to be the CPU. 

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    Studioguy1
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/08 21:37:02 (permalink)
    Just out of curiosity, what percentage of your C drive is filled?  And have you checked the drive for errors?

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 06:49:08 (permalink)
    Studioguy1
    Just out of curiosity, what percentage of your C drive is filled?  And have you checked the drive for errors?


    Less than half is full.  I checked for errors and it found none.  

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 06:53:10 (permalink)
    fireberd
    That WHEA error is usually a hardware problem.  I went through everything on mine as I was getting them on a previous home built Z77 motherboard and an i7 3770 CPU.  I ran diagnostics including memtest86 and the Intel CPU diagnostics and they all passed.  Fortunately I had spare components so I "shot gunned" it by replacing parts, one at a time.   I replaced the video (removed the video card and used the internal Intel CPU video) and no change.  I changed memory no change, replaced power supply no change, replaced motherboard no change.  Replaced the CPU with an i5 3550 (what I had) and Bingo the problem went away.  I sent the i7 3770 to Intel as it was still in warranty and they replaced it.  Installed the replacement i7 3770 and it worked without problems until last year when I upgraded (to what is listed in my sig).   
     
    I won't say all WHEA error problems are CPU but I worked a WHEA error thread on the tenforums.com and that too turned out to be the CPU. 
     
       That is very interesting.  I am using onboard video.    Hmmm I wonder if my i7 is still under warranty.  Looks like 3 years.  So did you just send it to them or did you have to prove it some how?
     

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 06:56:52 (permalink)
    Well.  It just did it while on facebook.  This time it just restarted with no blue screen. (as it was doing before)  Anyway that rules out any sonar problem

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 06:57:05 (permalink)
    Damn.
     
     
     

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 11:41:29 (permalink)
    I had to open a ticket with Intel.  It took a little bit to convince them it was the CPU since the Intel CPU diagnostics did not find any problem, but the fact a new CPU worked OK they (reluctantly) agreed to replace it.  It took over a month to get the replacement.
     
    As I noted there are other possibilities but it seems that error is more likely CPU.  
     
    Here is the link to the Intel processor tool:
     https://www.intel.com/con...005567/processors.html

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 17:25:05 (permalink)
    Thanks a lot! I will keep you posted

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 18:24:50 (permalink)
    Ok  It failed the temperature test!!  Said check the thermal paste.  So....

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 19:58:28 (permalink)
    Overheating and auto shutdown?  A good possibility.  Apparently your problem is CPU related.
    Along with the thermal paste, the cooler may have come loose.  I had that one time with a stock Intel cooler that came with an Intel CPU.  What are you using for the CPU cooler?  
     
     

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 20:14:39 (permalink)
    It is the stock intel one
     

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/09 20:21:41 (permalink)
    I think it was loose.  at least one of the 4 hold downs seemed loose. Would this have damaged the cpu?  Maybe I just should buy another cooler.  If so what is a good quiet one that provides good cooling?

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/10 03:48:22 (permalink)
    Well.... I cleaned off the old thermal paste and put artic silver on.  I reseated the fan.  (man those intel cooling fan hold downs are a pain when they fall apart)  I actually pulled the mother board out so I could look on the bottom and check that the hold down pins (black and white) were sticking through equally. 
       Ok after doing that and firing the computer up, I ran the intel cpu test again.  THIS TIME IT PASSED WITH FLYING COLORS!   So in all likelihood my problem is solved.  Thanks fireberd and Jim.   sonar maybe dead but good people are still here.  peace and love to all

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/10 11:31:08 (permalink)
    I hope that fixes it.  Good luck.
     
    I'm using liquid cooler.  Much quieter and better cooling.  I tried a highly rated Noctua cooler and it was quiet (and large) but didn't cool as good as liquid coolers.  The CPU temps generally ran around 40 deg C at idle and went up rapidly.  With the liquid cooler the idle temps are around 30 deg C and do not rise as rapidly. 
     
    The one I'm using is the Captain 120EX cooler. Longevity??? I've had it a year.
    https://www.amazon.com/DE...keywords=captain+120ex

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/10 18:56:03 (permalink)
    That looks pretty cool.  Thanks for the tip.  are you overclocking? And are you using a temperature monitor?

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    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/10 21:21:42 (permalink)
    Although I have a "K" CPU I'm not overclocking.  When I bought the new CPU the "K" was on sale for the same price as the non clockable model so I bought it. Same way with the "gamer" motherboard plus it had more rear panel USB ports.  
     
    I don't have a running temp app.  I just occasionally look at the temps with the free "Core Temp" program.  I did check often when I first built it but after being satisfied the cooler was doing its job I don't check it very often. 

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    HighAndDry
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/11 06:07:05 (permalink)
    I see you are sadly learning Studio One 3.   I assume that is DAW software.  I am loving Reaper.  ( But I still use sonar more ) I started dabbling with it when Sonar had some glitches a while back  I really like it.  It never crashes and has an excellent set of tutorials on youtube.  and a great community.   Although I must say that one of the great things about sonar/cakewalk has been this community with a lot of nice people such as your self, Jim R, Chuck E, many others.

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    #29
    fireberd
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    Re: Computer suddenly just shuts down and restarts kernel 41 error 2017/12/11 11:17:13 (permalink)
    I'm "sadly" learning Studio One 3 because of the possible demise of Sonar.  Nothing wrong with it, so far, just that with the current Sonar situation it becomes imperative to have a backup and mine is Studio One 3.  As Sonar still does everything I need I can leisurely work on learning Studio One 3, not have to do a crash learning project.   From comments I see, Studio One 3 seems to be a popular replacement and has offered a low "cross grade" price to Sonar users.  I'm not a fan of Presonus hardware but the DAW software seems to be OK.  I tried ProTools and didn't like it.  I've got a version of Ableton Live that I got when I purchased a Focusrite ISA One preamp but don't like it.
     
    Jack

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    #30
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