meh
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Crash Reporter Platinum and X series
Been having numerous crashes due to Amplitude in Platinum and X3 before. I thought the crash reporter was automating the crash reports and have been patiently awaiting some feedback.
At first I would get emails that they received my reports but for the past couple of weeks I have not been getting those emails.
Today I checked in on the reports and they all say "Awaiting Review". Below the report it says "Your reports current status of Awaiting Review allows or requires additional information from you to help us troubleshoot your problem further."
So does this mean that no one has been working on these. I have not been contacted to provide anymore info.
Is the crash reporter useless?
What is the next step?
rafone
SONAR Version 2017.09
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Resonant Serpent
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Re: Crash Reporter Platinum and X series
2015/03/26 18:05:51
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What problems are you having with Amplitude?
A deep chesty bawl echoes from rimrock to rimrock, rolls down the mountain, and fades into the far blackness of the night. It is an outburst of wild defiant sorrow, and of contempt for all the adversities of the world. - Aldo Leopold
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meh
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Re: Crash Reporter Platinum and X series
2015/03/26 19:09:43
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Sonar crashes on exit or save the error dialog indicates that there was a fatal exception in
Module: C:\Program Files (x86)
IK Multimedia\Amplitude 3\Amplitube 3.vpa64
Exception Code: c0000005
SONAR Version 2017.09
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slartabartfast
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Re: Crash Reporter Platinum and X series
2015/03/27 11:25:35
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It is not clear to me that a fault report will necessarily generate a request for support service. Similar dialogues in Windows and other programs just send data about the problem to the developers who can use it for identifying common problems and the associated system state. The documentation does not indicate any particular support action will result from sending it. With the Cakewalk Problem Report Form, it was explicitly stated that filling out the form did NOT put you in contact with support or initiate a support action for the particular problem you are reporting.
In any event, if you have not already done so, you should contact support directly. X3 is still listed as a supported version, but who knows for how long it will be.
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Bristol_Jonesey
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Re: Crash Reporter Platinum and X series
2015/03/27 11:30:03
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meh
Sonar crashes on exit or save the error dialog indicates that there was a fatal exception in
Module: C:\Program Files (x86)
IK Multimedia\Amplitude 3\Amplitube 3.vpa64
Exception Code: c0000005
Are you trying to run a 64 bit plugin in 32 bit Sonar?
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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meh
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Re: Crash Reporter Platinum and X series
2015/03/27 12:47:25
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Bristol_Jonesey
Are you trying to run a 64 bit plugin in 32 bit Sonar?
Had this problem since Sonar X....it is plainly listed in the crash that the problem is with the Amplitube 3.vpa64. No... slartabartfast
It is not clear to me that a fault report will necessarily generate a request for support service. Similar dialogues in Windows and other programs just send data about the problem to the developers who can use it for identifying common problems and the associated system state. The documentation does not indicate any particular support action will result from sending it. With the Cakewalk Problem Report Form, it was explicitly stated that filling out the form did NOT put you in contact with support or initiate a support action for the particular problem you are reporting.
In any event, if you have not already done so, you should contact support directly. X3 is still listed as a supported version, but who knows for how long it will be.
I have contacted support directly and sent them files and info starting back with Sonar X. the original post Crash Reporter Platinum and X series When this started the bakers were going to get with the Amplitube guys to make them aware of the problem. Its just that we have gone through a number of upgrades and this is still a problem. I have made IK Multimedia aware of the problem also but right now neither party is actively trying to resolve this. I was hoping that with the pay-for Platinum upgrade that it might be finally put to bed. I thought the 150 or so of these were enough to point out the problem is still here after the upgrade. CWBRN-31754 Problem Report Confirmation CWBRN-31753 Problem Report Confirmation CWBRN-31735 Problem Report Confirmation CWBRN-31734 Problem Report Confirmation not ranting....just trying to get some answers...possible workarounds...tips, to deal with said problem. Rafone
SONAR Version 2017.09
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stevec
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Re: Crash Reporter Platinum and X series
2015/03/27 21:29:24
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meh
Bristol_Jonesey
Are you trying to run a 64 bit plugin in 32 bit Sonar?
Had this problem since Sonar X....it is plainly listed in the crash that the problem is with the Amplitube 3.vpa64.
No...
FWIW, the C:\Program Files (x86)\ folder is for 32bit apps. If a plugin is 64bit it would normally be somewhere under C:\Program Files\ instead.
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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meh
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Re: Crash Reporter Platinum and X series
2015/03/28 10:24:42
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stevec
meh
Bristol_Jonesey
Are you trying to run a 64 bit plugin in 32 bit Sonar?
Had this problem since Sonar X....it is plainly listed in the crash that the problem is with the Amplitube 3.vpa64.
No...
FWIW, the C:\Program Files (x86)\ folder is for 32bit apps. If a plugin is 64bit it would normally be somewhere under C:\Program Files\ instead.
That is where Microsoft wants 64-bit stuff to go but, developers are free to put their files anywhere they want. rafone
SONAR Version 2017.09
HP Z-420 Workstation
Intel Xeon W3680 @3.50ghz
32g memory 2tb disk space
Win2008 Server R2 Standard 64-bit
TASCAM US-1641 interface
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