Dell XPS 8700-doesn't boot

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surfjam
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2017/02/02 01:58:25 (permalink)

Dell XPS 8700-doesn't boot

Year and a half old...Sonar platinum with all the updates. I got at Costco so 2 yr warranty...I had to take the hard drive out to back it up...Will find out if I get it back with programs and files intact...if not could be a rough ride reinstalling...Dell support says I need new mother board....Any one have a simmilar experience?
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    fireberd
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    Re: Dell XPS 8700-doesn't boot 2017/02/02 06:17:54 (permalink)
    "doesn't boot" leaves a lot missing.  Does that mean it does not power up?  Does that mean it will power on but fail the Power On Self Test?  Does that mean it will not run the Dell diagnostics? or finally Does that mean the OS will not boot up?
     
     

    "GCSG Productions"
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    patm300e
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    Re: Dell XPS 8700-doesn't boot 2017/02/02 09:41:34 (permalink)
    Why not let Dell fix it if it is still under warranty? Just a thought...

    SPLAT on a Home built i3 16 GB RAM 64-bit Windows 10 Home Premium 120GB SSD (OS) 2TB Data Drive.  Behringer XR-18 USB 2.0 Interface. FaderPort control.
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    musicroom
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    Re: Dell XPS 8700-doesn't boot 2017/02/02 09:44:05 (permalink)
    Dell telling you that the motherboard needs replaced is something I heard a few times when I used them for a business leasing plan. They were correct and Dell did replace the motherboards in a timely manner to get me going again. They get props for that, but not for the high rate I had to endure.

     
    Dave
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    #4
    surfjam
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    Re: Dell XPS 8700-doesn't boot 2017/02/02 12:55:07 (permalink)
    Thanx gang...it would not power up, I push start button and it would start to start and then stop fan would go then stop without kicking in. I'm sending it back to dell.I'm concerned about having to reload sonar,and all updates if they have to reformat the hard drive. Any tips as I got somebody backing it up to an external. Just when I had everything running smooth...
     
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    BobF
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    Re: Dell XPS 8700-doesn't boot 2017/02/02 13:07:56 (permalink)
    The last time I had to ship a PC for repair, the vendor (ASUS) was happy to have me ship it without the system drive.

    Bob  --
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    fireberd
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    Re: Dell XPS 8700-doesn't boot 2017/02/02 14:59:56 (permalink)
    If you are sending it back, I would make a disc image (backup) of the entire drive - all partitions - to a separate drive first.  Then, if they reformat the hard drive, you still have everything.

    "GCSG Productions"
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    ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release
    Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors,  
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    #7
    surfjam
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    Re: Dell XPS 8700-doesn't boot 2017/02/11 21:57:50 (permalink)
    just got my computer back from PC clinic.... works fine... hard drive was wiped clean so had to reload all cakewalk sonar platinum and parts of pro..xln add drum and melodyne.. also my line 6 toneport... and akai mpk mini... I'm back in business...lucky I backed up all cakewalk projects and midi beats etc... took about 4 hrs to reload...so far so good...New motherboard, ram and op system windows 10 home 64 bitt...
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