Didn't get the "lifetime" and 3rd parties serial numbers (SOLVED)

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denka
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2016/08/30 17:38:07 (permalink)
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Didn't get the "lifetime" and 3rd parties serial numbers (SOLVED)

Well, I just copy/paste my post from the thread here: http://forum.cakewalk.com/FindPost/3473839 
 
I've purchased yesterday, 29th of August 2016, Cakewalk SONAR Platinum (with Lifetime Updates) Upgrade from any SONAR (SKU: CAKE-SONA-UPG6) from AudioDeluxe.com. I have Sonar Artist (Pay One-time) and have used an opportunity to upgrade it for $399 ($339 after $60 discount). 

After redeeming my Redemption Code, I noticed by now that 3 things are missing in my account:

1. Lifetime support - It's written in My Membership: SONAR Platinum Membership valid through August 30, 2017 - You are currently paying annual. 

Hello, I've purchased SPlat because of Lifetime offer!!!

2. There ain't no serial number for Addictive Drums 2 Producer Bundle!!! 

3. There ain't no serial number for Melodyne Essential!!!

I'm not big Sonar expert, it's my 4th. choice of DAW, so, I don't know what else is missing... (I hope SPlat will go up in my DAW list of choice once Mac version is released).

I've already opened support ticket but, AFAIK, they're not so fast so I'm writing it here in a hope that it'll be seen by somebody from the support stuff. My case number is 326326.
 
Just to add another link to my other post that will explain wha't  happened during redemption (song ) that  other user reminded me. http://forum.cakewalk.com/FindPost/3474280 
post edited by denka - 2016/08/31 07:05:35

Mac Pro 4.1 8-core 2.26; 24 Gb RAM, OSX 10.11.6; AVID HD Native PCIe; HD OMNI; 192 I/O (x2); 96 I/0; Icon QCON Pro & QCON EX
 
Lenovo H50-50, I7-4790, 16 Gb RAM, Win 10 Pro, Audient ID14, Avid Artist Mix & Transport
 
Lots of external gear and hardware synths, the majority of plugins from the leading brands...
#1

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    denka
    Max Output Level: -90 dBFS
    • Total Posts : 9
    • Joined: 2015/12/23 18:43:38
    • Location: Denmark
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    Re: Didn't get the "lifetime" and 3rd parties serial numbers 2016/08/30 18:07:28 (permalink)
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    Well, well, something's rolling lik the old stones! :D
     
    XLN AD 2 Producer appeared in my account.
     
    2  things to go, then we're done.
     
    But, remember, I  bought PLAT because of "Lifetime" offer not  because of plugins I have for a long time. ;)

    Mac Pro 4.1 8-core 2.26; 24 Gb RAM, OSX 10.11.6; AVID HD Native PCIe; HD OMNI; 192 I/O (x2); 96 I/0; Icon QCON Pro & QCON EX
     
    Lenovo H50-50, I7-4790, 16 Gb RAM, Win 10 Pro, Audient ID14, Avid Artist Mix & Transport
     
    Lots of external gear and hardware synths, the majority of plugins from the leading brands...
    #2
    denka
    Max Output Level: -90 dBFS
    • Total Posts : 9
    • Joined: 2015/12/23 18:43:38
    • Location: Denmark
    • Status: offline
    Re: Didn't get the "lifetime" and 3rd parties serial numbers 2016/08/31 06:43:14 (permalink)
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    Noel sort it out.

    Thanks! :)

    Mac Pro 4.1 8-core 2.26; 24 Gb RAM, OSX 10.11.6; AVID HD Native PCIe; HD OMNI; 192 I/O (x2); 96 I/0; Icon QCON Pro & QCON EX
     
    Lenovo H50-50, I7-4790, 16 Gb RAM, Win 10 Pro, Audient ID14, Avid Artist Mix & Transport
     
    Lots of external gear and hardware synths, the majority of plugins from the leading brands...
    #3
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