Do I have to stop Cleverbridge from charging me?

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Stone House Studios
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2016/05/25 15:50:50 (permalink)
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Do I have to stop Cleverbridge from charging me?

I may have missed this - so please excuse me and show me the way - - - but I am still being charged monthly since February 2015, (my initial payment option choice) despite having purchased the full upgrade for $99.00 when it became available this year!
Anyone have the answer as to whom I should call or what I should do?
 
Thanks in advance!
 
Brian

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    bz2838
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    Re: Do I have to stop Cleverbridge from charging me? 2016/05/25 15:55:12 (permalink)
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    you could try to email:  cs@cleverbridge.com

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    scook
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    Re: Do I have to stop Cleverbridge from charging me? 2016/05/25 16:07:44 (permalink)
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    Yes, it needs to be cancelled here https://www.cakewalk.com/My-Account/Membership
     
    See I am paying monthly but would like to change to annual. What are my options? on this page http://www.cakewalk.com/P.../SONAR/SONAR-FAQ#start
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    Stone House Studios
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    Re: Do I have to stop Cleverbridge from charging me? 2016/05/25 18:20:32 (permalink)
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    scook
    Yes, it needs to be cancelled here https://www.cakewalk.com/My-Account/Membership
     
    See I am paying monthly but would like to change to annual. What are my options? on this page http://www.cakewalk.com/P.../SONAR/SONAR-FAQ#start


    Hey Scook - 
    I read that, but assumed that when I renewed, and paid in full, then my initial monthly would just stop at the end of its term - since I didn't renew it! (Would I have kept paying if I chose not to renew my annual?)
     
    I will try the link, but at this point, I am owed a refund.  : )
     
    Brian

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    robert_e_bone
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    Re: Do I have to stop Cleverbridge from charging me? 2016/06/01 08:39:46 (permalink)
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    I think you might try to give them a call - or perhaps send a Private Message to a couple of the senior staff at Cakewalk.  They have always been pretty reasonable for store-related issues, and would likely get you squared away.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
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