Does "any" BIGWIG from Cakewalk, Roland read this section!

Your best bet is contact CW via support. There is a place to get in touch with them there. 

 
I wonder what would happen if you addressed it to Jan Willem Krooshof?

Yes, the moderators sometimes check the forum.  Sometimes they join the threads, sometimes answer questions, but not general quries about whether they exist or not.  They have day jobs.
 
@

Who are all these people mentioned. Titles. Do they work for Cake. How do we tell majority steakholder, name, about some stuff that needs improving.? How do we tell Roland, to stop treating Cake in their global marketing scheme, so we can at least stir a little.
 
CEO, is Micheal Hoover, former left after 25 years at the desk. What do you mean he is busy, he should be reading these pages daily.

If I remember correctly you will need to translate your complaints to Japanese. 
There are lot's of channels to direct comments to the company, example on the Home page, "contact us"  with e mail and 1-800 phone numbers. 
This forum is for users to help each other sort out things we couldn't find in the users manual. With out it most of us would still be trying to find the record button. 
 

John
Your best bet is contact CW via support. There is a place to get in touch with them there. 

FWIW: I had a question concerning one of Rolands products, sent the question to Customer Support and received a polite, informative answer the next day. Worked for me.
Walt
 

It just is.
 
 
 
 
 
 
 
Hard to believe... I know.

PGM

John
You have every right to send a letter to anyone you wish. Whether it gets read is another matter. 
 
If you think this forum is in some sort of control or that anyone on here has any more clout because of being here you are mistaken. Be grateful for having a company forum to post to when you feel the need.  Keep in mind it is and always has been a peer to peer forum.  

I have ask them, to show themselves. Of course, I have the right to write, but I am asking, what is a good business practice, to be heard. Thanks, for you help John, but  I asked them. They can ignore this, miss this, etc...


I am executive in Hotel industry, and every complain is given utmost importance. Because, every customer is needed. Why  this should be different.
 

If what you say about yourself is true then it seems to me you would know how problematic this would appear to an executive. Your title is provocative and you offer no subject for them to answer or even comment on.   
 
You should know that posting on a peer to peer forum in hopes of getting a "bigwig" to enter in to a dialog is highly unlikely. Nor can we see you trying to solve your issues on this forum.  We are not perfect but we do have a good track record in solving problems. By trying to contact a CW employee here and not listing the reason there is not a lot any of us can do except say good luck. 
 
I do hope you get to talk to a CW person and I also hope its the CEO. But I doubt it. 

John

If what you say about yourself is true then it seems to me you would know how problematic this would appear to an executive. Your title is provocative and you offer no subject for them to answer or even comment on.   
 

Personally, I think this is the key...   A hundred different members could post something similar to the OP.   So which one should the designated "bigwig" reply to, and more important, why?  I'd imagine that without any real, useful content to read, it's all white noise in the background...
 

PGM
Who are all these people mentioned. Titles. Do they work for Cake. How do we tell majority steakholder, name, about some stuff that needs improving.? How do we tell Roland, to stop treating Cake in their global marketing scheme, so we can at least stir a little.
 
CEO, is Micheal Hoover, former left after 25 years at the desk. What do you mean he is busy, he should be reading these pages daily.

If I were the CEO of Cakewalk I would never read this forum. I might post here once in 25 years but I doubt it. What would be gained from that. You don't tell a company what to do. You may point out your observations and offer feedback. I do that with my state senators all the time. Yep they write back. A CEO will too if you offer something insightful for them to comment on.

John, you have over 20, 000 posts...are you a member of a Cakewalk focus group ( or similar in Nature) were you can meet, talk with highest executuves, and give them your perspective. ( what we say) Of course, this can be done via internet.
 
This is not a call to undermine, but to help. First this has to be solved, the process of gathering pertinent information ( valid). This is not a call to report a bug or bugs.......Cakewalk is missing a Process, and I am not talking about customer service.
 
Rabeach says, you do not tell company what to do......I took a f...door of my office, so all my team members can came and see me anytime they like. And i copy that from ebay CEO......
 
Do they want to be a leader or follower.
 
 

PGM, I get what you are trying to say and still think the forum is just too inefficient for that sort of thing.  I'm sure if someone said something absolutely revolutionary on these boards (unlikely), someone would kick it upstairs to the point where someone who read it mattered, but browse about  100 pages deep into this forum and what you are most likely to run into is different variations of the following:
 
1) Help me  [fill in a process or technique]?
2) Does Sonar have [fill in a feature]?
3) complain complain complain
4) I wish Sonar could....
5) Someone giving a tip
 
It's a user forum so there is nothing bad about any of those things, but  it's harcly the place for a CEO to look for answers.  Even the surveys they send out probably are more useful to them than combing through the endless random threads here.  Obviously Roland/Cakewalk does not heed every suggestion from every board genius that thinks he has the answers, but over the years i have seen  features implemented that appear to have some root in customer feedback.

You won't be able to start at the top. Talk to a local manager and let him work it up the chain, if appropriate. If you're just going to make a complaint, you won't get very far. Starting out by calling him or her a BIGWIG is not a good start. 

I may have gotten sidetracked commenting on business philosophy and why all businesses are not run alike. Which may or may not have anything to do with his/her intent with the post. No one knows for sure but I feel it is highly unlikely that the OP will get a Roland and/or Cakewalk executive to respond to the thread. The best way I know of to speak one on one with a public traded company's CEO is to be a major stockholder. But as pointed out by others anyone can email these people.

Ok, its easy go get in touch with them, via LinkedIn....You can see who left, who got promoted,who remained.....It is clear that Roland does not want to "clean" the boat.

Seth P is gone. Bendon got promoted! I think its a good thinking from Roland.( Japanese)

You are all reading about Ilok problems and Pro Tools. My friend, has lost a thousands of dollars in lost customers. This is the Sonar opportunuty. But they have to improve by giving us updates, fix bugs, for once find our solution when crash occurs, that you do not have to restart....And mostly, on X3, give everything you got and more. Stop holding.......

Roland has to integrate you in your system, as equal, as fiasco with v700 and v100 is related to their Boss digital recorders. If you compete between yourselfs, before you hit market, what do you expect. Now, you can purchase a new v700, with sound module with Sonar x2 for 2.5k.