punkin
Max Output Level: -85 dBFS
- Total Posts : 256
- Joined: 2003/12/29 18:46:32
- Status: offline
Does support suck?
Ever since the Roland take-over years, Cakewalk just sucks and their support went from bad to non-existent. Even their website gives you the run around until you finally find the link to email support which simply says, "web page is under construction".
Windows 7 64 BIT Intel I7 8 GB RAM SONAR X1 Pro M-Audio Profire 2626
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
You are looking at the old Gibson/Cakewalk support pages. BandLab support is here.
|
punkin
Max Output Level: -85 dBFS
- Total Posts : 256
- Joined: 2003/12/29 18:46:32
- Status: offline
Re: Does support suck?
2018/05/28 23:30:04
(permalink)
I have SONAR 8. Trying to get support where ever it can be had.
Windows 7 64 BIT Intel I7 8 GB RAM SONAR X1 Pro M-Audio Profire 2626
|
jyoung60
Max Output Level: -72 dBFS
- Total Posts : 914
- Joined: 2015/09/01 11:00:11
- Location: Nova Scotia, Canada
- Status: offline
Re: Does support suck?
2018/05/28 23:38:01
(permalink)
You do know that SONAR is now "Cakewalk by Bandlab" because Bandlab took it over, right?
DAW: Cakewalk by Bandlab (latest version) - x64VST: Roland Sound Canvas VAHardware: Roland MC50mkII Sequencer; Yamaha DGX-660 keyboard; Steinberg UR-44 InterfaceOS: Windows 10 Home 64-bit
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
SONAR 8 is long out of support. The company that made that product was shut down by Gibson last year. This forum and the knowledge base are probably your best support option at this time. BandLab purchased Cakewalk assets earlier this year. Depending on the question, BandLab may be able to help.
|
Anderton
Max Output Level: 0 dBFS
- Total Posts : 14070
- Joined: 2003/11/06 14:02:03
- Status: offline
Re: Does support suck?
2018/05/29 00:24:58
(permalink)
punkin
I have SONAR 8. Trying to get support where ever it can be had.
It would be helpful if you mentioned what the problem is, as people here might be able to help.
|
bdickens
Max Output Level: -74 dBFS
- Total Posts : 847
- Joined: 2007/09/13 18:14:13
- Location: Hockley, TX
- Status: offline
Re: Does support suck?
2018/05/29 03:52:52
(permalink)
Isn't Ver. 8 about 10 years old?
|
bdickens
Max Output Level: -74 dBFS
- Total Posts : 847
- Joined: 2007/09/13 18:14:13
- Location: Hockley, TX
- Status: offline
Re: Does support suck?
2018/05/29 03:56:09
(permalink)
Anderton
punkin
I have SONAR 8. Trying to get support where ever it can be had.
It would be helpful if you mentioned what the problem is, as people here might be able to help.
It's not working right. Duh.
|
Euthymia
Max Output Level: -86 dBFS
- Total Posts : 223
- Joined: 2016/10/18 05:19:00
- Status: offline
Re: Does support suck?
2018/05/29 12:43:06
(permalink)
☄ Helpfulby jyoung60 2018/05/29 13:08:33
The person's sig says that they have X1 Pro, but they say they have 8.
They don't know what version of the program they have, what company they are trying to get support from, or that they can now get the latest top-of-the-line feature-packed upgraded less-buggy version that will run like a bat out of hell on their i7 system entirely free just for registering at BandLab's site.
I don't know what else to say except good luck. Good luck. And no, support doesn't suck. It's actually pretty great for what you pay.
-Erik ___________ 3.4 GHz i7-3770, 8G RAM, Win 7 64-bit2X PreSonus Firepods, Event 20/20bas, Alesis Monitor Ones, Alesis Point SevensCakewalk by BandLab, Mixcraft Pro Studio 8.5Warning: if you tell me my issue can be remedied by buying more RAM, an SSD, or a Waves plug-in, I will troll you pitiilessly
|
bitman
Max Output Level: -34 dBFS
- Total Posts : 4105
- Joined: 2003/11/06 14:11:54
- Location: Keystone Colorado
- Status: offline
Re: Does support suck?
2018/05/29 13:15:34
(permalink)
Imagine for a second that you produce DAW software.
Now go hire 4 support individuals that can get to the source of all the trouble in very short order.
Support sucks no matter who you are.
We're here to help and are a darn site better that anyone can can be hired to answer the phone / email at CbB. This will likely be for a long long time. scook is probably the best we have and you can't run ads for that kind of walking man-ual.
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Thanks for the endorsement. Although I started with PA9, I really don't remember much before the X series. There are others here with more recent experience with pre-X series versions. And there are things only support can provide. Whether BandLab or this forum can handle this request remains to be seen. Euthymia
The person's sig says that they have X1 Pro, but they say they have 8.
They don't know what version of the program they have, what company they are trying to get support from, or that they can now get the latest top-of-the-line feature-packed upgraded less-buggy version that will run like a bat out of hell on their i7 system entirely free just for registering at BandLab's site.
One does not preclude the other. Many here have several versions of Cakewalk DAWs. I appreciate the OP clarifying which version needs support. Often posters leave it up to respondents to guess which version a question is about. I would have recommended CbB in my original reply but have no idea if their PC can run the product. Since this is about SONAR 8 and the user sig mentions an X-series version, it may be the user does not want to use a DAW with a Skylight UI. That would include CbB. Or it might be a version specific question which could not be addressed by upgrading.
|
Studioguy1
Max Output Level: -86 dBFS
- Total Posts : 244
- Joined: 2006/10/04 23:20:33
- Location: The Lehigh Valley
- Status: offline
Re: support?
2018/05/29 16:03:45
(permalink)
☄ Helpfulby Daibhidh 2018/06/01 02:36:00
Absoloutely NOT! Support is outstanding. They are busy and you just need to be patient. Give them a break, man. These guys know their stuff. Sonar 8???? Holy crap, man, Cakewalk by BandLab (continuing from Sonar Platinum) is free. Why on Earth would you sit back in the stone age. Free. Free. Free. You owe it to yourself to try it. Free.
Current happy user of Cakewalk by BandLab; Former Sonar Platinum lifetime plan; Okie Duke, The Duke Of The Lehigh Valley Sound Syndicate Studios-Recording and Production HP Pavilion dv7 Notebook PC 8 Gb ram Windows 7 Premium (x64) Service Pack 1 2.20 gigahertz Intel Core i7-2670QM Hitachi [Hard drive] (750.16 GB) - 2 Tb external Drive - U-Phoria UMC204HD usb - Triton Keyboard - and much more. Blue Clown Records Ltd Blue Clown Publishing BMI Okie Duke Promotions Ltd
|
michael diemer
Max Output Level: -68 dBFS
- Total Posts : 1128
- Joined: 2013/05/24 18:54:50
- Location: Maine, USA
- Status: offline
Re: Does support suck?
2018/05/29 16:39:20
(permalink)
☄ Helpfulby Daibhidh 2018/06/01 02:36:35
If Skylight is the issue, no problem. I have configured CbB to look and work exactly like 8.5. you would hardly know the difference, except the colors are different.
michael diemer Intel Quad Core i7-3770 Ivy Bridge 32 GB ram 1TB Western Digital Black X2 Microsoft Windows 7 Pro 64 UR22 interface Bandlab Cakewalk/Sonar 8.5 Studio GPO-EWQLSO Gold-Vienna SP ED-Cinematic Strings 2
|
Midiboy
Max Output Level: -82 dBFS
- Total Posts : 414
- Joined: 2015/01/14 09:29:54
- Location: Northwood
- Status: offline
Re: Does support suck?
2018/05/29 17:21:41
(permalink)
---- Gregg Midiboy Music www.facebook.com/midiboygregg Win10x64 (Eng), Sonar Platinum x64 (Eng w/ lifetime updates), 32GB DDR4 RAM, Intel i7 5820, nVidia 960, Alesis MultiMix 8 USB2 w/ Alesis MultiMix driver. Native Instruments Komplete Kontrol S88, Korg NanoControl.
|
abacab
Max Output Level: -30.5 dBFS
- Total Posts : 4464
- Joined: 2014/12/31 19:34:07
- Status: offline
Re: Does support suck?
2018/05/29 18:49:22
(permalink)
punkin
Ever since the Roland take-over years, Cakewalk just sucks and their support went from bad to non-existent. Even their website gives you the run around until you finally find the link to email support which simply says, "web page is under construction".
The only support available for any version prior to Cakewalk by Bandlab (a free, re-released version of Platinum), is this forum, the knowledge base, and the manual. Cakewalk was only supporting Platinum at the time it was shutdown by Gibson, as all of the older versions were already years out of support. But there are still many Sonar users with older versions, willing to provide user to user assistance here. If you are not interested in the latest version for free, then your best bet is to ask away here!
DAW: CbB; Sonar Platinum, and others ...
|
dubdisciple
Max Output Level: -17 dBFS
- Total Posts : 5849
- Joined: 2008/01/29 00:31:46
- Location: Seattle, Wa
- Status: offline
Re: Does support suck?
2018/05/29 19:22:39
(permalink)
|
jyoung60
Max Output Level: -72 dBFS
- Total Posts : 914
- Joined: 2015/09/01 11:00:11
- Location: Nova Scotia, Canada
- Status: offline
Re: Does support suck?
2018/05/29 19:44:31
(permalink)
Calling all punkins, come out come out wherever you are! We have answers for you!
punkin?
Hey! punkin!
*grumble*
DAW: Cakewalk by Bandlab (latest version) - x64VST: Roland Sound Canvas VAHardware: Roland MC50mkII Sequencer; Yamaha DGX-660 keyboard; Steinberg UR-44 InterfaceOS: Windows 10 Home 64-bit
|
CTStump
Max Output Level: -82 dBFS
- Total Posts : 409
- Joined: 2011/02/15 11:43:02
- Location: Dona Ana, New Mexico in the U.S. of A.
- Status: offline
Re: Does support suck?
2018/05/29 20:02:55
(permalink)
jyoung60
Calling all punkins, come out come out wherever you are! We have answers for you!
punkin?
Hey! punkin!
*grumble*
I need support for my acking back.... Oops, wrong forum, sure hope the OP comes back for help though, I still have 8.5 loaded. Can't fix any bugs but I'm pretty sure I know a workaround or two.
Sonar 8.5PE
Project 5.2
Self Built 2.6Ghz dual core AMD 5200+
8 Gb DDR Ram
Windows Vista 64
Emu 1616 pci
Various collection of old musical toys
|
iRelevant
Max Output Level: -82 dBFS
- Total Posts : 430
- Joined: 2017/10/25 21:14:48
- Location: Norway
- Status: offline
Re: Does support suck?
2018/05/30 13:04:15
(permalink)
No. I find the forum to be quite helpful, and Scook should maybe have his title changed from "Forum Host" to "Cakewalk Guru" :)
Asides from that, maybe adapting a slightly more constructive tone would go a long way in solving your problems. Whatever they may be. To me this forum seems to be one of the few places on the web where you can ask for help with such an old version, without getting rock thrown at you on your way out.
|
James Argo
Max Output Level: -88 dBFS
- Total Posts : 114
- Joined: 2003/11/06 17:43:18
- Location: Green House Music Lab.
- Status: offline
Re: Does support suck?
2018/05/30 15:14:51
(permalink)
michael diemer
If Skylight is the issue, no problem. I have configured CbB to look and work exactly like 8.5. you would hardly know the difference, except the colors are different.
Awesome! Could you please share the theme? Or point me where can I get it? Man, I love that color scheme. Thanks a lot!
 Cakewalk by BandLab! 
|
michael diemer
Max Output Level: -68 dBFS
- Total Posts : 1128
- Joined: 2013/05/24 18:54:50
- Location: Maine, USA
- Status: offline
Re: Does support suck?
2018/05/30 15:50:43
(permalink)
James Argo
michael diemer
If Skylight is the issue, no problem. I have configured CbB to look and work exactly like 8.5. you would hardly know the difference, except the colors are different.
Awesome! Could you please share the theme? Or point me where can I get it? Man, I love that color scheme.
Thanks a lot!
It's not a theme, it's how you configure it. All you have to do is minimize some windows you don't use, configure the various views (staff, event, prv etc) to be the size you want, undock them, put them where you want (so you can still see the time ruler, track list etc), and you're in business. You can easily configure keyboard shortcuts also so you just hit "s" and up comes staff view, in exactly the right place and the right size. you x out of it to get back to straight track view. You give your tracks whatever color you want. I color them by type. Woodwinds, green, brass red, for example. It's all very easy to do.
michael diemer Intel Quad Core i7-3770 Ivy Bridge 32 GB ram 1TB Western Digital Black X2 Microsoft Windows 7 Pro 64 UR22 interface Bandlab Cakewalk/Sonar 8.5 Studio GPO-EWQLSO Gold-Vienna SP ED-Cinematic Strings 2
|
MMontgomery
Max Output Level: -90 dBFS
- Total Posts : 29
- Joined: 2017/07/13 14:19:57
- Status: offline
Re: Does support suck?
2018/05/30 20:23:14
(permalink)
Don't stress, get the new Cakewalk By Bandlab installed...and WeyHey! all your troubles and any need for support will ease overnight 
|
jyoung60
Max Output Level: -72 dBFS
- Total Posts : 914
- Joined: 2015/09/01 11:00:11
- Location: Nova Scotia, Canada
- Status: offline
Re: Does support suck?
2018/05/30 20:40:49
(permalink)
☄ Helpfulby iRelevant 2018/05/31 07:27:41
Ladies and Gentlemen, it appears we have experienced a drive-by punkin.
post edited by jyoung60 - 2018/05/31 02:55:02
DAW: Cakewalk by Bandlab (latest version) - x64VST: Roland Sound Canvas VAHardware: Roland MC50mkII Sequencer; Yamaha DGX-660 keyboard; Steinberg UR-44 InterfaceOS: Windows 10 Home 64-bit
|
abacab
Max Output Level: -30.5 dBFS
- Total Posts : 4464
- Joined: 2014/12/31 19:34:07
- Status: offline
Re: Does support suck?
2018/05/31 01:16:13
(permalink)
☄ Helpfulby iRelevant 2018/05/31 07:28:02
Punked by a punkin...
DAW: CbB; Sonar Platinum, and others ...
|
Anderton
Max Output Level: 0 dBFS
- Total Posts : 14070
- Joined: 2003/11/06 14:02:03
- Status: offline
Re: Does support suck?
2018/05/31 06:27:56
(permalink)
☄ Helpfulby iRelevant 2018/05/31 07:28:17
Well, it's better than harmonicas. They blow and suck.
post edited by Anderton - 2018/06/02 20:43:17
|
Daibhidh
Max Output Level: -86 dBFS
- Total Posts : 204
- Joined: 2016/11/25 21:51:53
- Status: offline
Re: Does support suck?
2018/06/01 02:41:17
(permalink)
I can't help but feel some of the posts on this forum are either by the competition or
by the fanboys of other DAWs who don't want to see Cakewalk have a successful relaunch.
Personally I would love to see much tighter regulation of troll-y posts
so that actually musicians and engineers can get back to what really matters.
|
35mm
Max Output Level: -68 dBFS
- Total Posts : 1105
- Joined: 2008/12/09 08:21:44
- Location: Devon, UK
- Status: offline
Re: Does support suck?
2018/06/01 05:55:31
(permalink)
Daibhidh
I can't help but feel some of the posts on this forum are either by the competition or
by the fanboys of other DAWs who don't want to see Cakewalk have a successful relaunch.
Personally I would love to see much tighter regulation of troll-y posts
so that actually musicians and engineers can get back to what really matters.
One of the things I like about the Cakewalk community is that it doesn't take itself too seriously. It's fun and entertaining. Sometimes the trolls add to that and sometimes they need deleting. I have experienced quite a few DAW forums and this one is the most fun and friendly of them all and I think that keeps it popular and active.
Splat, Win 10 64bit and all sorts of musical odds and sods collected over the years, but still missing a lot of my old analogue stuff I sold off years ago.
|
John
Forum Host
- Total Posts : 30467
- Joined: 2003/11/06 11:53:17
- Status: offline
Re: Does support suck?
2018/06/01 06:42:27
(permalink)
35mm
Daibhidh
I can't help but feel some of the posts on this forum are either by the competition or
by the fanboys of other DAWs who don't want to see Cakewalk have a successful relaunch.
Personally I would love to see much tighter regulation of troll-y posts
so that actually musicians and engineers can get back to what really matters.
One of the things I like about the Cakewalk community is that it doesn't take itself too seriously. It's fun and entertaining. Sometimes the trolls add to that and sometimes they need deleting. I have experienced quite a few DAW forums and this one is the most fun and friendly of them all and I think that keeps it popular and active.
We try harder!
|
abacab
Max Output Level: -30.5 dBFS
- Total Posts : 4464
- Joined: 2014/12/31 19:34:07
- Status: offline
Re: Does support suck?
2018/06/02 18:01:09
(permalink)
DAW: CbB; Sonar Platinum, and others ...
|
marled
Max Output Level: -85 dBFS
- Total Posts : 251
- Joined: 2015/01/22 04:50:52
- Status: offline
Re: Does support suck?
2018/06/02 18:46:25
(permalink)
35mm
Daibhidh
I can't help but feel some of the posts on this forum are either by the competition or
by the fanboys of other DAWs who don't want to see Cakewalk have a successful relaunch.
Personally I would love to see much tighter regulation of troll-y posts
so that actually musicians and engineers can get back to what really matters.
One of the things I like about the Cakewalk community is that it doesn't take itself too seriously. It's fun and entertaining. Sometimes the trolls add to that and sometimes they need deleting. I have experienced quite a few DAW forums and this one is the most fun and friendly of them all and I think that keeps it popular and active.
+1
... many years before ...
|