RE: Download & Customer Support
2007/02/15 18:11:37
(permalink)
Unforutunately, Roz, it's not likely someone from CW will see your message. They don't come in here very often. I think in the last year, I can probably count the number of times a CW person posted in this forum on my right hand...and not use all of the fingers!
I think your only recourse is to be diligent with emails. You can try calling SALES (NOT SUPPORT) and telling them about the problem. support won't talk to you since there's no phone support for MC, but someone should talk to you if you threaten to cancel your credit card payment. unfortunately again for you, there's not a toll free number from outside of the states. sorry you're having problems.
another thing you might try is posting in the E-STORE forum....maybe they'll look in there, but I don't know.
post edited by Beagle - 2007/02/15 18:33:20