Splat 
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Expanded offer
Well in a dramatic change of mind I ran to the storefront on the last hour of the last day of the offer and attempted to buy a bundle, only to find my copy of Sonar X1 was not registered with the store. That has since been since rectified but the offer has long since gone. So mind has been made up for me. Non, je ne regrette rien.
post edited by CakeAlexS - 2011/11/01 20:54:18
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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John T
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Re:Expanded offer
2011/11/01 20:36:01
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I can't resist. 
http://johntatlockaudio.com/Self-build PC // 16GB RAM // i7 3770k @ 3.5 Ghz // Nofan 0dB cooler // ASUS P8-Z77 V Pro motherboard // Intel x-25m SSD System Drive // Seagate RAID Array Audio Drive // Windows 10 64 bit // Sonar Platinum (64 bit) // Sonar VS-700 // M-Audio Keystation Pro 88 // KRK RP-6 Monitors // and a bunch of other stuff
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Splat
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Re:Expanded offer
2011/11/01 20:51:55
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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derFunkenstein
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Re:Expanded offer
2011/11/01 22:06:01
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I bet if you called Cake support they'll hook a brotha up. They helped me out with an upgrade a while back, but the order had to be placed manually via the phone.
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ampfixer
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Re:Expanded offer
2011/11/01 22:14:15
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I'm sure a phone call is all it would take. It's not your fault you bought X1 yesterday.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Splat
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Re:Expanded offer
2011/11/02 07:21:17
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I rang them up about registration in January (when I bought it) and asked them to update the store front.... they did sod all.
I also sent an email on the day offer expired explaining everything and all I got in return was just an automated registration email which sorted out the Cakewalk Pro registration in their store front (good), but no human correspondence tacking any of the other issues .... pretty piss poor.
Well I don't care if they don't care.
Cheers :).
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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berlymahn
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Re:Expanded offer
2011/11/02 12:39:44
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Call 'em dude. They are good responsive humans on the other end and will take care of you. Emailing [no matter what the reason] elicits poor reponses from any tech support people, no matter the company. Calls work.
Cheers!
Jim
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Beagle
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Re:Expanded offer
2011/11/02 12:42:38
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I agree with Jim and John. and it's not unexpected behavior that they would not necessarily offer you anything from your email, but that they probably would if you called them and explained the situation.
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derFunkenstein
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Re:Expanded offer
2011/11/02 12:46:48
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berlymahn
Call 'em dude. They are good responsive humans on the other end and will take care of you. Emailing [no matter what the reason] elicits poor reponses from any tech support people, no matter the company. Calls work.
Cheers!
Jim
So true. So, so true. And I say this as someone who has done a lot of tech support for a living. Most companies (my previous employer included) view email help as a lower priority to the people who took the time to stand in line, so to speak, on the phones. FWIW, my current employer looks at it totally differently; email is the preferred method for handling support here and as a result, I can actually reply to folks much faster and believe it or not, we have happier clients this way. We're the exception, though - almost nobody says "email first", but it works - people have to spell out their problem, think about what the issue is, and put it into words. Then I have what I need in order to help them.
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stevec
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Re:Expanded offer
2011/11/02 13:18:54
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Ditto on using electronic means of communication for support. I've been doing this for about 14 years myself, and I definitely prefer non-phone methods for issue handling. But that said, a phone call is more likely to elicit the type of reply the OP is looking for...
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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Andrew Rossa
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Re:Expanded offer
2011/11/02 14:43:52
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CakeAlexS
Well in a dramatic change of mind I ran to the storefront on the last hour of the last day of the offer and attempted to buy a bundle, only to find my copy of Sonar X1 was not registered with the store.
That has since been since rectified but the offer has long since gone.
So mind has been made up for me.
Non, je ne regrette rien.
We sometimes leave offers up after the end date for customers who couldn't take advantage. If you go to the store, you will see all the bundles are still up and you can order today. We will take them down tomorrow. Also, if you had called customers service, we would have honored the offer since it was up on the store.
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Splat
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Re:Expanded offer
2011/11/04 20:45:15
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And I appreciate it thankyou....
However my story of woe continues... my credit card company got taken over by another bank. My credit card expired 31 October and the new card from the new bank doesn't come online till the 7th....
So everything expired end of October!
I guess fate was trying to tell me something...
(I'm wondering if I could turn this thread into some sort of weekly soap opera).
Anyway Cake thanks for making the effort....
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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