paulo
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FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew :)
Tried to do this via the "contact us" section on website, but it won't let me make a "pre-sales" enquiry without quoting an order no. or the product serial number (how am I supposed to do that seeing as it's a pre-sale enquiry ??) I've been waiting patiently, but starting to get fed up fo waiting for retailers to have stock, so having a bit of spare time today, started to make a few enquiries of retailers. Having done this, it seems that it is not possible in the UK to buy a boxed set upgrade unless you have X2. I have been told by several retailers that this is because Cakewalk will not allow it......Really ?????? So, the only way to get boxed version in the UK without already owning X2 is to pay for the download, then the boxed set and then unspecified shipping costs from USA ? Are the actual boxes of discs not all the same whichever the upgrade ? Seems ridiculous for customers who already have to pay more to then have to order and pay shipping on a seperate box when a retailer local to them already has them on the shelf. Can you enlighten me as to the logic of this ? Some retailers who stocked Sonar X2 were completely unaware that there even was an X3. Hey CW people, do you wanna sell this stuff or not ???
post edited by paulo - 2013/11/07 09:20:50
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Andrew Rossa
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/10/31 21:25:17
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Bristol_Jonesey
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/01 05:19:44
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That's where I got my copy Andrew. But the only upgrade they offer is from X2 - you have to enter your X2 serial number into their ordering system.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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paulo
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/01 08:41:09
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Andrew Rossa [Cakewalk] Et Cetera has stock: http://www.etcetera.co.uk Give them a call or check out their website.
Thanks for responding Andrew. That's one of the retailers I spoke to via telephone as BristolJonesey correctly says their website insists on an X2 serial number before you can order. They say that I have to have X2 because Cakewalk/Roland/whoever have told them that's all they are allowed to sell. Scan.co.uk have no upgrade prices at all, only full price versions @ £385 and again saying that this is the all they are allowed to sell and have had to turn away many potential upgrade customers and have been told that upgrades are only available via CW. Other retailers I have spoken to also only have full versions on offer and even these are not actually in stock and have a TBA delivery date. I have tried quite hard on this, but just can't help feeling that it really shouldn't be this difficult.
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Andrew Rossa
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/01 10:13:50
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What version are you upgrading from?
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paulo
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/01 13:20:12
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Andrew Rossa [Cakewalk] What version are you upgrading from?
8.5PE
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adrian.crossan
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/01 14:11:23
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My X3 box from Et Cetera has a red sticker saying 'Upgrade from SONAR X2 Producer'. The order process required an X2 serial number, and the online registration did as well. I guess the X3 serial number has embedded data in it. Not sure why other UK vendors are not selling this upgrade. As for upgrading from other versions, I guess those boxes haven't arrived. Et Cetera used to sell the full range of options, but not this time.
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paulo
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/05 06:13:10
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Andrew Rossa [Cakewalk] What version are you upgrading from?
Paulo 8.5PE
So..................?
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Splat
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/07 07:12:20
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Delivery is £6.00 within mainland UK. I wish the costs were put up front and not hidden) so they are actually selling the upgrade for £115.00. When you enter the serial number just click CANCEL and you can carry on as before... So you can at least try to buy it (IMHO strange policy).
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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paulo
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/07 08:00:22
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CakeAlexS Delivery is £6.00 within mainland UK. I wish the costs were put up front and not hidden) so they are actually selling the upgrade for £115.00. When you enter the serial number just click CANCEL and you can carry on as before... So you can at least try to buy it (IMHO strange policy).
I'm told that the other boxed upgrades will be available next week in UK.
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Andrew Rossa
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/07 09:10:06
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adrian.crossan My X3 box from Et Cetera has a red sticker saying 'Upgrade from SONAR X2 Producer'. The order process required an X2 serial number, and the online registration did as well. I guess the X3 serial number has embedded data in it. Not sure why other UK vendors are not selling this upgrade. As for upgrading from other versions, I guess those boxes haven't arrived. Et Cetera used to sell the full range of options, but not this time.
They will be selling the full range.
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Zig
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/07 18:11:32
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Yay! Thanks Paulo et al for your spadework.
Me latest toon: http://youtu.be/WG-kG7b0HZoMe prog/blues tracks: www.arkade.com/shaunreederx3(d)PE; W7Pro x64(SP1); Intel i7 4820K; Gigabyte X79-UD3; 32GB RAM; 240GB Neutron GTX SSD(OS+progs); 2x2TB SATAIII internal HDs(everything else); Radeon R9 3GB graphics; Motu 4Pre(fw) on TI-chip PCIe (driver 4.0.5.9644);NI KomPakt(yay!); Edirol PCR-M30(yay!);oodles of guitars; depleting patience.
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Zig
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............
2013/11/08 09:31:23
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I spoke with Etcetera today whom I found excellent, knowledgeable and friendly. They confirmed the above, and I was advised to phone this coming Monday for a clearer picture of eta and UK retail price.
Me latest toon: http://youtu.be/WG-kG7b0HZoMe prog/blues tracks: www.arkade.com/shaunreederx3(d)PE; W7Pro x64(SP1); Intel i7 4820K; Gigabyte X79-UD3; 32GB RAM; 240GB Neutron GTX SSD(OS+progs); 2x2TB SATAIII internal HDs(everything else); Radeon R9 3GB graphics; Motu 4Pre(fw) on TI-chip PCIe (driver 4.0.5.9644);NI KomPakt(yay!); Edirol PCR-M30(yay!);oodles of guitars; depleting patience.
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Oberon
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/11 09:50:15
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This is Peter from Et Cetera. Cakewalk have come up with a solution for those UK users wanting boxed versions of upgrades to X3 Producer from versions prior to X2. We are now listing these and able to take orders. We expect a delivery from Cakewalk any time now. (That means this week or possibly next.) Link here: Kind regards to all. Peter
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Splat
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/11 13:16:12
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Sorry no link supplied Peter please can you edit the post....
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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adrian.crossan
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/11 14:16:06
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Zig
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/12 09:02:45
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Me latest toon: http://youtu.be/WG-kG7b0HZoMe prog/blues tracks: www.arkade.com/shaunreederx3(d)PE; W7Pro x64(SP1); Intel i7 4820K; Gigabyte X79-UD3; 32GB RAM; 240GB Neutron GTX SSD(OS+progs); 2x2TB SATAIII internal HDs(everything else); Radeon R9 3GB graphics; Motu 4Pre(fw) on TI-chip PCIe (driver 4.0.5.9644);NI KomPakt(yay!); Edirol PCR-M30(yay!);oodles of guitars; depleting patience.
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Andrew Rossa
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/12 10:09:10
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Glad this is getting resolved for our UK customers.
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rich146
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/20 17:07:31
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Can I still get the free VKFX Delay ProChannel module promotion if I purchase a boxed upgrade from these guys? I assume once I register my X3 producer upgrade on CW it will show up?? Thanks
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Bristol_Jonesey
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/20 17:21:05
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CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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rich146
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Re: FAO Cakewalk - RE X3 UPGRADES NOT AVAILABLE IN UK............ [ANSWERED] Thanks Andrew
2013/11/21 18:28:08
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