Noel Borthwick [Cakewalk]
Cakewalk Staff
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New problem report form
Hi everyone, Many of you asked for a more efficient way to communicate with Cakewalk regarding problems you may encounter. Technical support is still the best and quickest mechanism to resolve issues, since many problems can be resolved by configuration changes. Occasionally a defect may be found that cannot be resolved by a configuration change. In such scenarios we need a clear and concise description of the problem to enable us to reproduce this problem, so that the development team can investigate it. To help streamline this process we have created a new problem reporting form: http://www.cakewalk.com/Support/ProblemReporter/ The form guides you through the process of collecting the information to reproduce the issue and follows the same guidelines that we use in our internal tracking system. All issues submitted through this form will be reviewed and if found to be accurate, will be entered into our internal tracking system. Issues submitted will be assigned a tracking number, and you will be redirected to a page to upload any data necessary for the problem repro, if relevent. You may use the tracking number for future correspondence with support. Some notes: - This form should only be used to report issues that are confirmed to be unresolvable. i.e. don't post simple configuration problems here. - You will only receive a response confirming the submission. Beyond that, Cakewalk will only contact you if further information is required regarding the issue. - You cannot view submitted issues - all submitted issues are recorded internally only. Thank you all for your feedback. We are committed to bringing you the highest quality software and this is another step towards making communications easier.
post edited by Noel Borthwick [Cakewalk] - 2007/04/17 11:46:30
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xackley
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RE: New problem report form
2007/04/17 12:30:56
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Dave Modisette
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RE: New problem report form
2007/04/17 12:35:07
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Why wasn't I not surprised you were the first to find a problem with the problem reporter? 
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Noel Borthwick [Cakewalk]
Cakewalk Staff
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RE: New problem report form
2007/04/17 12:45:05
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Our website is undergoing some maintenance - it will be linked when the next batch of updates are done. I just wanted to post the link so people could begin using it.
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Stone House Studios
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RE: New problem report form
2007/04/17 12:54:20
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Some notes:
- This form should only be used to report issues that are confirmed to be unresolvable. i.e. don't post simple configuration problems here. How does one know if it is a simple configuration problem or that there is confirmation that the problem is unresolvable? Brian
Core i7-6700@3.40Ghz Windows 10x64 16 GB RAM Sonar Platinum/Studio One PreSonus Studio 192
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...wicked
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RE: New problem report form
2007/04/17 13:23:59
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Thanks Noel! I reckon it's a sign of reaching a new plateau when you also have to upgrade your support processes.
=========== The Fog People =========== Intel i7-4790 16GB RAM ASUS Z97 Roland OctaCapture Win10/64 SONAR Platinum 64-bit billions VSTs, some of which work
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stratcat33511
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RE: New problem report form
2007/04/17 18:33:10
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Thanks Noel Although I don't really have anything to report ! this could be a sticky, no ?
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xackley
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RE: New problem report form
2007/04/18 19:51:18
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stratton
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RE: New problem report form
2007/04/19 00:39:37
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ORIGINAL: Mod Bod
Why wasn't I not surprised you were the first to find a problem with the problem reporter?
ALMOST fell out of my chair!!!!
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stratton
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RE: New problem report form
2007/04/19 00:41:08
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ORIGINAL: ...wicked
Thanks Noel! I reckon it's a sign of reaching a new plateau when you also have to upgrade your support processes.
You bet it is. It one of the hazard of success.
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Lesthanzero
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RE: New problem report form
2010/07/22 15:21:16
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I was trying to report a problem and after laboriously filling out all the blanks, clicking "submit" takes me to "Internet Explorer cannot open the page." EVERY TIME
Yes, there is a problem with the Problem Reporter--even three years after its introduction!
SONAR Platinum Windows7 Pro 64-bit Intel i7-6700 3.4 GHz 32 Gb RAM WD 1 TB 7200.1 (program) Seagate Barracuda 1Tb 7200.1 (audio) WD 1 TB 7200.1 (streaming) Focusrite Scarlett 2i4 Dell 23" monitors (2) +++++++++ Native Instruments Ultimate Komplete 9 XLN Audio Addictive Drums 2 XLN Audio Addictive Keys Digital Music MX-8 StudioLogic SL-990 Roland JV-1010 Emu Planet Earth Roland U20 Yamaha DX7 with E!
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rainmaker1011
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RE: New problem report form
2010/07/22 16:03:42
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it would be great to have PC, OS and other technical info pre-filled after logging in to the CW store account. why are we forced to fill in the same info every time we want to report a bug?....
Best Regards, Marek ------------------------ DAW: Sonar Platinum 64bit PE//C2D@3,0GHz//6GB 800MHz RAM//LCD 24'' Samsung //Focusrite Scarlett 8i6//Windows 10 Professional 64bit//Toontrack SD 2.4 x64//NI Scarbee Vintage Keys//NI Alicia's Keys//112db Redline Reverb//Voxengo plugins//EWQL Composer Cloud
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The Maillard Reaction
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RE: New problem report form
2010/07/22 18:15:37
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it would be great to have PC, OS and other technical info pre-filled after logging in to the CW store account. why are we forced to fill in the same info every time we want to report a bug?....
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daveny5
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RE: New problem report form
2010/07/22 22:11:20
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2 posts in a row with the exact same message. Sounds like Vuja De.  (See early George Carlin recording for translation).
post edited by daveny5 - 2010/07/22 22:12:28
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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Freddie H
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RE: New problem report form
2010/07/23 09:21:30
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Noel-----> CWBRN-3128
Thank you!
-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
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Mesh
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RE: New problem report form
2010/07/23 09:41:18
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daveny5
2 posts in a row with the exact same message. Sounds like Vuja De.
(See early George Carlin recording for translation).
Not sure how this post got resurrected as it's from April of 2007, but I've noticed threads that were in different forums are in here. I reme remember reading this thread " Elite Packs - AAS Strum Bundle" in the software forum last week, and saw it here yesterday......Vuja De  (Like Elmer Fudd says: "Something waaavy, waaavy scwewy is going on here!!" )
post edited by Mesh - 2010/07/23 09:42:20
Platinum Gaming DAW: AsRock Z77 Overclock FormulaI7 3770k @ 4.5GHz : 16GB RAM G.Skill Ripjaws X 250GB OS SSD : 3TB HDD : 1TB Sample HDDWin 10 Pro x 64 : NH-D14 CPU Cooler HIS IceQ 2GB HD 7870Focusrite Scarlett 2i4The_Forum_Monkeys
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rainmaker1011
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RE: New problem report form
2010/07/23 15:52:07
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mike_mccue
it would be great to have PC, OS and other technical info pre-filled after logging in to the CW store account. why are we forced to fill in the same info every time we want to report a bug?....
--------
actually, copying the quoted message works better than forum's quote function, right? 
Best Regards, Marek ------------------------ DAW: Sonar Platinum 64bit PE//C2D@3,0GHz//6GB 800MHz RAM//LCD 24'' Samsung //Focusrite Scarlett 8i6//Windows 10 Professional 64bit//Toontrack SD 2.4 x64//NI Scarbee Vintage Keys//NI Alicia's Keys//112db Redline Reverb//Voxengo plugins//EWQL Composer Cloud
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