Evergreen
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What are the secret Phone #s for sales or support
I have been a Cakewalk user since it was called Cakewalk and watched the application grow from humble to professional but with that growth has to come support of the product. I recently upgraded to Vista 64 and installed Sonar 7 64bit ( VERY much courage here) Once I do this Cakewalks system asks me register. Well I have done this in 32 bit version so the system says I am already registered goodby... Understandable .... BUT try to contact Cakewalk sales, support on this problem . There must be secret phone numbers or email addresses .... RIGHT
Quad AMD Phenom, 8gb ram, 750 gb main drive, 3 tb raid 5, Dual Flat Panels, Mixed Logic M24, RME Hammerfal 9652, 2-PreSonus DigiMax FS's, 01V, Central Station , FW-1884, 2- S-Phones SONAR 8.5.3 Producer,Windows 7 64 bit ( System dedicated to Studio)
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dcastle
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RE: What are the secret Phone #s for sales or support
2009/01/27 19:30:14
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I don't understand. I recently installed SONAR 8 PE 64-bit on Windows 7 Beta and used the same serial number and registration number as the SONAR 8 PE 32-bit on my main Windows XP Pro computer — no problems!
ASUS M3A78 AMD 9950 Quad 2.6G 8GB Shure • Rhode • Audio-Technica • Allen&Heath GL2200-24 MOTU 24i • Presonus Firepod • E-MU 1212m • Zoom H2 SONAR 2XL-8PE • Sound Forge 1-9 • Audacity 0.1-1.3
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hgj1357
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RE: What are the secret Phone #s for sales or support
2009/01/27 21:09:15
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They're secret numbers. But what the heck, I suppose I can give them out. What's the worst that can happen? Hang on. Who's there? Hello? Nnnnnnnnnngggggggggghhhhhhhhhhhhhhhhhh!
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RE: What are the secret Phone #s for sales or support
2009/01/28 09:38:48
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Hi Evergreen, There is a sticky at the top of this forum " How To Contact Cakewalk Directly" that includes all of our contact information. You can also find this on our web site by clicking About >> Contact Finally - I've included both numbers below: Technical Support: 617.423.9021 Customer Service + Sales: 1-888-CAKEWALK Best Regards,
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Evergreen
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RE: What are the secret Phone #s for sales or support
2009/01/28 20:50:38
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Willy,
I have called both the sales and he support lines. After 20-25 minutes on hold I must say I give up.. Last year on another problem I actually was on hold for 1 1/2 hours. I was determined ... I was going to get through ...but you guys won... Not only did I not get through but I upgraded to 7 and the problem went away..... cool way to sell product. Anyway I once again sent a note to support describing my problem... did so four days ago to sales... no response.. What are the secret phone numbers ???????????????
Quad AMD Phenom, 8gb ram, 750 gb main drive, 3 tb raid 5, Dual Flat Panels, Mixed Logic M24, RME Hammerfal 9652, 2-PreSonus DigiMax FS's, 01V, Central Station , FW-1884, 2- S-Phones SONAR 8.5.3 Producer,Windows 7 64 bit ( System dedicated to Studio)
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The Maillard Reaction
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RE: What are the secret Phone #s for sales or support
2009/01/28 23:03:44
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"dcastle wrote:
the same serial number and registration number as the SONAR 8 PE 32-bit"
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jinga8
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RE: What are the secret Phone #s for sales or support
2009/01/28 23:29:47
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What are the secret phone numbers ??????????????? 9 and 217.4, as long as Chevy Chase agrees with the concept of an expanded Epcot Center by the year 1987...
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jackn2mpu
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RE: What are the secret Phone #s for sales or support
2009/01/29 09:01:49
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ORIGINAL: jinga8
What are the secret phone numbers ???????????????
9 and 217.4, as long as Chevy Chase agrees with the concept of an expanded Epcot Center by the year 1987...
42 and don't forget your towel
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RE: What are the secret Phone #s for sales or support
2009/01/29 10:59:30
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Anyway I once again sent a note to support describing my problem... did so four days ago to sales... no response.. Please PM me your e-mail address and I can look into it on the support end. Its very possible we may have replied and a spam or junk mail filter intercepted it.
post edited by Willy Jones [Cakewalk] - 2009/01/29 11:03:18
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mfwmiles
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Re: RE: What are the secret Phone #s for sales or support
2016/12/08 10:41:01
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they stopped taking phone calls, and direct you to a phone call scheduler that is now saying that i do not have any product that is supported by phone. REALLY...that's not what they said when they took my money.
3 months of emails and reporting a problem and scheduled phone calls that they didn't show up for etc. you guys are an embarrassment.
http://www.icompositions.com/artists/mfwmiles
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robert_e_bone
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Re: RE: What are the secret Phone #s for sales or support
2016/12/08 11:10:35
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The thread you have added your complaint to is from 2009, and the support system was changed in 2016.
I don't know what product version you have, but if it is Sonar - at any version from X3 or earlier, it is not supported.
I would suggest that these user forums have been historically quite helpful for folks with older versions of Sonar, so if you were to post the details of whatever your particular issues are to the forums, you would quite likely get some very thorough help from the forum community.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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