EWQL Gold play

Hi! I have Sonar 6 homestudio and recently I got the EWQL play Gold Orchestra. I am having trouble with the keyswitches. If I play them it works, but if I write them, there's nothing, no change. Anyone here had that problem?

Thanks!

I did write them in the piano roll, but nothing, zilch, nada!

I'm using EWQLSO Play in Sonar 8, and keyswitches are working fine. Are you 100% sure you're triggering the right keys (right octave?) I usually have a window with EWQLSO open while I input the keyswitches in the piano roll window so I can watch the EWQLSO keyboard play while I input the notes and be sure I'm putting the keyswitch notes in the right octave.

Actually all I can think of is this:

It is possible that the default "0" or omni channel in Play has a problem recognizing KS notes if the MIDI track is set to, let's say channel 1. Be sure to set the instrument to a specific channel that matches the Midi track.

Unfortunately, despite a great product, the EWQL forums, especially the one for Symphonic Choirs, which I have, are not a place to get quick help. I got much better help for the EWQL product on a competitors forum. When I first installed the product, I had a key question before I could proceed. I submitted the question as a tech support case and waited nearly a week without getting a response, so I closed the case, having figured it out eventually for myself. What a disappointment to buy a product and have the company you buy it from have so little regard for you as a new customer that they don't even bother to respond to a question that is not answered in any FAQ or other documentation. Product: great. Support: Incredibly bad so far.