Keystation 49e

I'm sorry for my first post being one asking for help but I have no idea how to solve this one as I'm not very familiar with MIDI
 
I bought a m-audio keystation 49e and I'm attempting to run it in sonar 8 producer
 
as far as I know, all I need to do is plug it in to my pc via USB and sonar should recognise it?
 
but it doesnt :(
 
I tried installing the latest drivers directly from m-audio's site but I've had no luck..
 
any help would be greatly appreciated!! Again, I am new to MIDI so any solutions may have to be written in a way for me to understand haha
 
thank youuuuuuu

hey thanks for the quick reply

and i've been doing both of those things and theres nothing listed in the midi devices thats anything to do with my keyboard

I was expecting something like USB device or something but noooppe :(

I'm using Vista :)

yeah I made sure it was specifically the Vista drivers I downloaded

it's a bit of a weird problem to be honest, I hope its just something silly I'm forgetting to do

Does it show up in device manager?

Are you sure that USB is enabled on your computer? If so try a different USB port.

Are you sure that the USB cable is working?

My Keystation 49e just showed up (XP) without installing any drivers.

according to your manual:
If you are using Windows XP or Mac OSX, you can now simply switch the keyboard’s power switch to the “ON” position. Because the Keystation 49e keyboard is class compliant, it will work without any further installation.

Just to be clear, that means that the drivers are built in to the keyboard and are loaded into Windows versions later than 2000, when you plug it in. If you installed drivers (as opposed to some other software that came with it), they are drivers for Win 98 or Win 2k and may be hijacking the device.

Uninstall them.
m-audio.com/index.php?do=support.faq&ID=187473ccf8b0d9096d3774e7e46d0733

Your keystation will probably show up under that name in device manager when properly installed.
To test that it is working and not a problem with Sonar :
m-audio.com/index.php?do=support.faq&ID=1d45c0102bde3d9bffb19c0056d9b171

Incidentally, there seems to be a problem with getting to these links by clicking directly in the forum. The long link is truncated by the forum and you will need to copy the full link without a space or line break into your browser address bar to get there. You may have to append http://www. before the link text above.

hey thanks for the suggestions, i tried uninstalling the drivers but there was no result
 
it doesnt show up in device manager or the MIDI-OX software.. windows just doesnt seem to know its there at all no matter what I do!
 
I think I'm close to exhausting most of the issues here, no idea what to do next :/

Seems you probably have a defective keyboard. Where'd you purchase it from?

I bought it from dv247.com and yep the blue lights come on

I've tried powering it both from USB and plugging it into a wall and windows still doesnt see anything

any other USB component I plug into the same port is recognised straight away, just not this

It's ok haha

I'd just like to thank you all for your help and quick replies, nice to know theres someone there to offer solutions if I hit another brick wall again!!

I think I'll just return it and get another one, see how I get on from there :)

thanks again!!

I don't know if this applies to the M-Audio Keystation or not, but for my Evolution MK-249C USB midi keyboard which is also class compliant and does not require driver installation for XP, in device manager it shows up under Sound, video game controllers and is named USB Audio Device. By leaving Device Manager open, I can see the devices refresh when pluging in the usb cable, and it pops up under Sound, video game controllers.

Again, I'm not sure if the M-Audio Keystation works any differently as far as being recorgnized by Windows in Device Manager, but I thought I'd mention it since where my MK-249C shows up in Device Manager and the generic name it uses can be easily missed.

Actually, M-Audio advises against using the wall wart IF the keyboard is going to be connected via USB cable instead of MIDI cable. The OP stated that the "blue LED" (power indicators) are coming on so his USB ports are providing power. He's tried two different computers with no success. I'm guessing the keyboard is defective and just isn't sending MIDI info via the USB cable.

Extremely good points and I am glad you posted them. I avoid using USB with so many devices. I have a MIDI port that is USB. All my gear goes to it. Thats why I think about wall warts. LOL

WDI: I looked again through my device manager and it doesnt mention anything about a USB device anywhere when its plugged in. Thanks though!

NW Smith: It's a silver one that doesnt like me