swmcg
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Scratchy playback after upgrading my PC
I hope somebody can help me with a problem I've encountered with my Sonar Home Studio 6.2.2 (I know, it's way out of date), but everything was working just fine until I decided to upgrade my PC. I'm was using a 2.8GHz P4 Dual Core processor with 2GB memory and with a PATA/133 hard drive for Windows (XP Pro, SP3) and a SATA/150 for my wave files. The sound cards are two Event Layla PCI interface cards. Sonar has always worked fine on that machine but it recently developed an occasional problem with mysteriously rebooting itself, so I decided to switch to a slightly better machine. The new PC is a Pentium Dual-Core E6500 2.93GHz processor on a Gigabyte GA-G41-ES2H motherboard with 2GB DDR2-1066 memory, and two SATA/300 hard drives (similar configuration), running the same Windows XP. The problem is, when I try and play back an existing multitrack recording, it sounds scratchy as if it was coming off of an old vinyl album (pops & ticks). I've tried all of the obvious options (latency slider to 'safe', BIOS settings, etc.), but nothing changes. The Layla drivers are WDM 6.5 (although I did try 6.8 & 6.11). I didn't have any luck with ASIO drivers either (although I'm not sure I had them installed properly). What am I missing? - Steve
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/30 21:46:40
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check to make sure your onboard soundcard is not listed as either the PLAYBACK or RECORDING TIMING MASTER in the OPTIONS>AUDIO another problem could be that you now have an IRQ conflict on the new machine. those are very, very difficult to get rid of since they're not user changable.
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/30 21:55:10
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I have tried all variations of timing master (Realtek, Layla #1, Layla #2, analog, digital, etc) but no difference. The IRQ conflict suggestion might be valid... I can't seem to get the Realtek on-board audio to play nicely with the PCI Layla cards, and ended up disabling it in the BIOS, but still no change. - Steve
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/30 22:26:02
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you shouldn't be trying realtek or digital at all for playback or recording timing master, only one of the laylas. and I'm not sure if they can sync that way or not, but that's a different situation anyway. if you have the realtek disabled and have layla 1 for both playback and recording timing master, what happens? to check to see if you have an IRQ conflict, go to MY COMPUTER, right click, choose MANAGE, choose DEVICE MANAGER, then click on VIEW>RESOURCES BY TYPE then click on IRQ. see if your laylas share IRQ's with anything else (probably your video card).
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/30 22:50:41
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The Laylas were working fine in the other computer with 'Layla20 1-2 Analog Out' as the playback timing master and 'Layla20 1-2 Analog In' as the recording timing master. I initially used the same settings on the new computer, but then starting experimenting when I discovered the problems. In Device Manager, the Laylas show up on the same IRQ's as 'Intel N10/ICH7 Family USB Host Controller'. Could that be a possible problem? - Steve
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/31 09:27:13
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possibly, but there's no sure way to tell without changing the IRQ's and that's not a user changable function in windows, so it's very, very difficult to do. do you have a webcam or antivirus or wireless internet on this computer?
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/31 09:34:19
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This is a build-from-scratch PC with no other cards or attachments. Using on-board LAN. It does have McAfee security software, but I was having this problem before I installed the McAfee. There are no conflicts in Device Manager.
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/31 10:29:19
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I know above you've said you tried using various latency settings and WDM and ASIO, but when you changed to ASIO did you change the latency settings AFTER you changed to ASIO? what were your latency settings set to in ASIO mode?
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/31 11:10:33
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I went into the BIOS and disabled the Realtek on-board audio (Azalia Codec), the LAN, and the USB ports. Device Manager reports the two Layla cards on their own IRQ's with nothing else being shared. All of this had no effect. On the General tab, under the 'Mixing Latency' section, all of the options are disabled (greyed out). It says the latency is 11.6 mSec. If I hit the 'Asio Panel' button, it brings up the 'ASIO Echo WDM' dialog box with '512 samples' selected. Back on the Advanced tab, under the 'Record Latency Adjustment', the 'ASIO Reported Latency' is set to 576. The playback results are a bit better with the ASIO drivers, but still have some strange noises appearing. However, I still don't understand why the old WDM drivers wouldn't perform exactly the same way they did on the old system. If the ASIO drivers are an improvement over the WDM drivers (disregarding my problem for the moment), than I'm all for switching... but that doesn't solve the basic problem I've encountered. I think I need to figure out what's going on with the WDM drivers before upgrading to ASIO. - Steve
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/31 11:24:10
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why? and "upgrading to ASIO" is not a valid statement. WDM and ASIO are just different protocols for writing drivers. when a soundcard manufacturer creates drivers, they write separate drivers for WDM, ASIO and MME (sometimes WASAPI or others as well). you are choosing which driver to use in Sonar is all. it's not really an "upgrade" - some manufacturers write better WDM drivers than ASIO drivers, it just depends on the manufacturer's software. I don't know why it worked before and doesn't now. I would think that your goal should be to get it working in THIS system regardless of what the old system did since you can't use that old system any more. this is just my opinion on troubleshooting. why worry about getting it back to the old way of working if a new way of working gets your goals of recording accomplished? have you looked at the layla software? there may be something in it that isn't set correctly to allow you to use both cards. I've never used laylas nor have I tried to use multiple cards (without a clock sync system like wordclock or ADAT you can have sync problems using multiple cards). but I would suspect that the layla software might have some settings in it that I'm not aware of that might be causing some of your problems as well.
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/31 12:25:54
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Perhaps I was misinformed about the different flavor of drivers. It's been many years since I had to fiddle with any issues concerning the audio drivers, and it seems like at that time I had the impression that the pecking order for performance went from MME to WDM and then ASIO. But it's a moot point anyway... the ASIO drivers did not solve the problem, only modified it a bit. The only software associated with the Layla cards is the Echogals console which allows you to make changes to the interface settings (e.g levels, mutings, sync, etc.). I checked to make sure that everything was set the same way as the old system. Correct me if I'm wrong, but I've got a feeling that all of the Sonar related settings suggestions have been exhausted. I hate the thought of having to scrounge up another motherboard, but at the moment it appears to be the next likely suspect. I'm still waiting on a reply from Gigabyte in regard to the on-board audio conflict I have whenever the Layla cards are installed. I guess I better check with Micro Center to see what (if any) their return policy is on motherboards. - Steve
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/31 12:48:13
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well, maybe one more setting to try in sonar - try unchecking "use multiprocessor engine" in the OPTIONS>AUDIO>ADVANCED tab. sonar 6 didn't handle multiprocessors efficiently in all systems. and you've listed sonar home studio 6.2.2 - is that the latest update? if not, make sure you've installed the latest update from cake.
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/31 13:02:10
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Yes, I did try unchecking the multiprocssor option, but I'll give it another go just in case. Sonar Home Studio 6.2.2 is the version I have installed on both machines. I didn't find anything newer on the Cakewalk website. - Steve
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NoKey
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Re:Scratchy playback after upgrading my PC
2010/05/31 13:18:09
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I'd like to comment that not too long ago I read formal news of a virus that causes computer reboots.. Since you mention weird rebooting, if you need or wish-to investigate, maybe that could have something to do with your case.
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/31 13:32:15
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Although I can't definitively rule that out, I think the chances of a virus causing my reboot problem is fairly slim. I've had the problem for quite a while now, but it only happens maybe once every couple of months or so. Plus, I've changed hard drives and reinstalled Windows a few times during that period. Actually, the mysterious rebooting doesn't bother me as much as the phenomenon I've recently encountered, where my effects plug-ins attached to one of my output busses goes into a digital feedback loop and erupts in a loud sound resembling that of a large waterfall. This happens only periodically as well, and for no apparent reason, but is very annoying (and disturbing). I just figured it was time to start replacing hardware. - Steve
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Beagle
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Re:Scratchy playback after upgrading my PC
2010/05/31 17:50:58
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sorry steve, if that didn't work, I think I'm out of ideas. you might try the Sonar forum. they'll tell you that you're in the wrong forum, but there's nothing specific to Sonar Home Studio causing your problem. just remind them that SHS6 is almost exactly like Sonar 6 and the solution for this problem would be the same in either program.
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swmcg
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Re:Scratchy playback after upgrading my PC
2010/05/31 18:05:11
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Beagle - Thanks for your time & effort at trying to help resolve my problem. I guess from here I'm going to assume it's a hardware compatibility issue and start replacing components, starting with the motherboard. I'll report back with the results once I get it resolved. - Steve
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