Philip
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Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drummer
Or you may lose your Computer_IDs for Toontrack Products!!!
I wrote tech support about my 'continually changing Computer_ID; this time they responded within 10 minutes on a Friday evening:
Hi Philip,
Your removed authorizations have been deleted from our system. You are correct, making any change in your hardware configuration can change the computer ID. For future reference the computer ID would change if you make any hardware changes to your computer, in particular disabling your network device or removing a wireless modem. Should you need to re-authorize due to this, please remove your old authorizations and notify us and we will delete them permanently from our system.
Our apologies for any inconvenience.
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I wrote back (again):
Thank you for your swift reply!!
Yes, I had no idea disabling my network device (device manager) could cause this; but I suspect other services are also are involved. I will alert the Sonar forum members to NOT disable our networks/modems to improve Sonar performance (if they run EZD or S2)
So I guess I must never disable/re-enable my network device ... or this will repeatedly happen!
Because I'm oft driven to tweak Window's services and/or Device Manager (for Sonar 8.5)
... I went ahead and "removed" my earlier authorization and request you delete that as well.
Are there any other tweak dos/don'ts that you recommend?
(Note: I've had to resort to a complete Windows system image restore ... which is going on even now. If I don't use the "authorizations" right away, please allow them indefinitely. I don't suppose you have the iLok option?)
Thanks again,
Your faithful and honest customer.
Philip
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I hope this helps some of you who still think it wise/unwise to disable your network device. Be careful with your hardware configuration changes!!
Now, I am currently restoring a Window 7's Image Backup ... which is very scary!!!
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CJaysMusic
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/11 21:40:32
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Yea, if you authorize it it with your wireless, you need to have it enabled when using. I found that out over a year ago, when i took my wireless out of my pc. I was shocked, but after thinking about it, I understood why it did it..
Cj
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Freeze 1st
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/11 22:55:23
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If you have a good backup of your program then it should be able to restore back the "Key" to use the program if you restore your computer to an earlier time when it worked with the license keys being on a hard drive, not sure about the rest. That is unless it has some kind of handshake system going on, although I will say if it does I will never purchase that software because to me that's spyware after the fact the key or cookie so to speak has been installed and written on your computer. It is regardless of what you agree to "Your computer" not theirs. I'm sorry to hear your having this problem. :-( I hope your problem get's resolved, I hope I didn't contribute to this problem in any way. I'm keeping my mouth shut on advice anymore, I apologize if any of this was my fault. :-( Bobby
post edited by Freeze 1st - 2010/06/11 23:17:42
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Freeze 1st
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/11 23:11:29
(permalink)
Philip
Or you may lose your Computer_IDs for Toontrack Products!!!
I wrote tech support about my 'continually changing Computer_ID; this time they responded within 10 minutes on a Friday evening:
Hi Philip,
Your removed authorizations have been deleted from our system. You are correct, making any change in your hardware configuration can change the computer ID. For future reference the computer ID would change if you make any hardware changes to your computer, in particular disabling your network device or removing a wireless modem. Should you need to re-authorize due to this, please remove your old authorizations and notify us and we will delete them permanently from our system.
Our apologies for any inconvenience.
------------------------------------------------------------------
-------------------------------------------------------
I wrote back (again):
Thank you for your swift reply!!
Yes, I had no idea disabling my network device (device manager) could cause this; but I suspect other services are also are involved. I will alert the Sonar forum members to NOT disable our networks/modems to improve Sonar performance (if they run EZD or S2)
So I guess I must never disable/re-enable my network device ... or this will repeatedly happen!
Because I'm oft driven to tweak Window's services and/or Device Manager (for Sonar 8.5)
... I went ahead and "removed" my earlier authorization and request you delete that as well.
Are there any other tweak dos/don'ts that you recommend?
(Note: I've had to resort to a complete Windows system image restore ... which is going on even now. If I don't use the "authorizations" right away, please allow them indefinitely. I don't suppose you have the iLok option?)
Thanks again,
Your faithful and honest customer.
Philip
------------------------------------------------------------------
------------------------------------------------------------------
------------------------------------------------------------------
I hope this helps some of you who still think it wise/unwise to disable your network device. Be careful with your hardware configuration changes!!
Now, I am currently restoring a Window 7's Image Backup ... which is very scary!!!
They are telling you if your power goes out, or if you shut down your computer while on vacation, or are using a laptop on wireless networks etc.... that you basically give up your user license. Turning off your connection should not be viewed as a crime. Your being treated as a criminal while they are the ones who took your money to use the program. NOT COOL!!!!!!! Not to mention based on what you just said, they are saying that if they can't snoop on your computer from time to time that they will just not have nothing else to do with you or your computer regardless of whether you purchased their program or not. They'll just shut you down at will. Just my opinion and not a statement of fact. Although I will say this, with the way user agreements are nowadays, you have to agree just to be able to function if you are you using programs for a living, and the sad fact is they can amend them or change them at anytime to whatever they want to. Sad but true. I will not be using their software EVER!!!!!!!! I hope you get this problem resolved. That's a bummer man, keep us informed, if I can help I'll do whatever I can to do so. Good Luck, Bobby
post edited by Freeze 1st - 2010/06/11 23:19:09
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Philip
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/12 02:19:55
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Thanks for your most excellent sympathy, Freeze1st, and CJ,
1) Well, Bobby, Windows Backup did fix everything (after I did seperate backups for music files and such. Everything appears resolved (for yet another day).
2) I'm a hacker-programmer who only blames myself for bugs and glitches (and family problems). When I ponder how many bugs I've 'caused' on so many systems and levels; its an ongoing miracle I can produce anything at all without going utterly extinct.
3) TBH, You guys do keep me safe and out of trouble on many artistic and scientific levels. Thank you so much for sticking by me on so many levels.
4) Toontrack did (swiftly) give me back 1-2 authorizations (again). I suppose a dongle (iLok) option might help my sanity a bit; I don't know.
5) Superior Drummer 2.2 is an exceedingly venerable instrument, as many will testify. But it still hangs in a mysterious 32-bit limbo ... and is brutally smitten by 64-bit drum machines like Beatscape and EWQL Stormdrums.
Toontrack may rebound for me: their 64bit beta is "promising"; their tech-support is under 24-hours, they finally have increased access to performance MIDI's (loops), etc. Perhaps they may 'discover' better computer_ids ... like Cakewalk has done.
But, I think Ethan Winer has truly demonstrated (to my ears) that lo-fi recordings are essentially as good as hi-fi ones. Maybe I'll bounce all my drum tracks to waves and stick to simple drum machines.
Singing/Performing has got to be fired-up cult for me. Life is fleeting ... dying away quickly. I'm extremely grateful to have friends like you help bear my bugs and burdens.
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Searchfinger
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/12 06:21:36
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Philip
Or you may lose your Computer_IDs for Toontrack Products!!!
Here's what i did with my toontrack registrations: *I just simply disabled my wireless connection. *I copied my computer ID (It's a different ID when my wireless is enabled) *Re enabled my wireless so I can connect to toontrack.com and register *Disabled my wireless again so I can authorize my toontrack software. I don't want my wireless connection when I'm using my DAW anyway so it's disabled when I'm recording/mixing. I don't think you lose your computer I'D when you disable your network connections, it's just a different ID when your network connection is enabled.... 
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The Maillard Reaction
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/12 09:59:02
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Wow,
Thanks for the heads up Philip... I was warming up to the idea of buying Superior Drummer.
Now I know it would make me crazy to put up with what you are describing.
No Way.
best regards,
mike
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Freeze 1st
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/12 14:41:48
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That sounds great!!!! I'm glad it worked for you. I've lost so many things in the past because I waited a few weeks on backing things up I've finally learned better. I've lost programs where I had purchased them as a download but never saved the information and the downloaded file, that was stupid on my part, at least I know better now. Speaking of, I'm going to do something today I think I should have already done. I have enough unused space on my primary hard drive to create an xtra storage partition on, so I'm going do that and copy my cakewalk bunch files I keep saved on my external drive to that partition as an extra precaution. I don't think it's a bad ideal because I need to do it incase my external hard drive fails. I've always kept my cakewalk bundle files saved on my external hard drive, LOL, it's no good as a backup if my external hard drive fails, because their not saved on my primary hard drive.  I used to have an xp computer that had a recovery partition for the operating system on the same drive, it just restored the OS back to factory, but it was useful a time or two. I can deal with an OS loss because I have that covered, my keys and important data though that's my main concern for keeping backed up. That's why I do an image backup from time to time. I'm no expert by no means, I have just used a whole lot of programs over the years and have learned from experience that you can never be too careful when it comes to keeping everything backed up and safe, I've learned the hard way and that's the main reason I have kept going on and on about everyone backing things up, I don't want someone else to have to learn that lesson like I did. Sooner or later it's going to happen, no matter how little you use your computer, it's just a matter of time before your hard drive is going to fail, it might not happen for 30 years, who knows, chances are though it will happen way before then, especially if you are reading and writing to it a lot, it's just the way they are designed. I'm glad it worked for you, I've been there myself several times. Bobby
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bitflipper
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/14 01:26:05
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I was warming up to the idea of buying Superior Drummer. Now I know it would make me crazy to put up with what you are describing. I have never experienced the problem Philip describes, despite often (but not always) having my network disabled while using SD2. Maybe it's because I'm on XP.
 All else is in doubt, so this is the truth I cling to. My Stuff
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Philip
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Re:Warning: Do Not Disable Networks or Modems (Device Manager) when running Superior Drumm
2010/06/14 13:33:32
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This was the 2nd time I've had to image-restore my computer to get S2 working on the Win7/64 platform: TBH; I'm not sure which service or device (that I disabled) caused the new Computer_ID to change into another 'randomlike number'. Again, I never had the problem with Sonar software nor Ozone software. Today, I received this from Toontrack : Hi, the most known issue is with the network device, but major changes like changing motherboard or similar could also trigger this. We have removed your inactive authorizations, so you shouldn't have lost any. Toontrack does not use iLok. Please feel free to get back to us if you have any further questions. Best regards / Toontrack Music www.toontrack.com
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