I think I deserve a refund (Buggy plugs pt. 2)

Hello all,
 
A few weeks ago I posted a thread about the buggy plugins in Sonar Producer 8.5.  There were three distinct responses:
 
1.   I agree, the new plugins suck, I wish they would fix them.
 
2.   They work fine for me, therefore you must have done something wrong.
 
3.   There is actually nothing wrong with your plugins and you are mistaken that they don't work. (Really!)
 
I purchased the Producer Edition because of all the awesome plugins it came with and had to pay extra for it.  They are not working.  I contacted tech support and got the typical "go away" response, "Try reloading them".  I did...it did nothing.
 
In frustration, I bought Ozone 4 in hopes of getting simular plugins.  Guess what?  Ozone 4 works PERFECTLY!  No problems at all!  Isn't it sad that the plugins that come with Sonar aren't working for me but a third party software company can make ones that work flawlessly?
 
I think I should get a refund for the difference in price between Studio and Producer since the plugins I bought Producer for don't work and I had to spend $200 on third party software to get something that does.

I think I should get a refund for the difference in price between Studio and Producer since the plugins I bought Producer for don't work and I had to spend $200 on third party software to get something that does.

Which ones aren't working? We also need your computer specs and soundcard information.

Jose7822

daveny5

I think I should get a refund for the difference in price between Studio and Producer since the plugins I bought Producer for don't work and I had to spend $200 on third party software to get something that does.

We also need your computer specs and soundcard information.

Not needed, cause the plugins he's talking about behave the same way no matter how powerful your system is.
 
By the way, Mike already gave us a clue.
 
  

Well, excuse my ignorance, but is Mike saying the LP-64 and LP-64 multiband are limited time demos? Mine are still working.

mike_mccue


I'm saying that they glitch the "preview" when you tweak a setting.

That's all I'm saying.

:-)

Is that what he's complaining about?
 
I found a way to livewith that but it's a long time since I used either of those plugs tbh and I can't remember what I did.

The ones in question are:  Vintage chanel, percussion strip, linear eq, multiband compressor, tube leveler and boost 11.
 
I not talking about glitches, I mean adjust settings, close it, open it back up and all the settings are back to default.  I mean plugins that don't do what you would expect a plugin of that nature to do.  I mean just plain don't work, as in, useless to me.
 
As far as my computer, it is a PC audio labs Rok Box quad core 2.66, 4 gigs ram, yada yada....It's a professional, made for audio computer.
 
Once again, if Ozone 4 works perfectly, I would say that proves that the problem is with the Sonar plugins and not my machine.
 
Next time, I'll know...just buy the studio edition and get quallity plugins elsewhere.

Butch


The ones in question are:  Vintage chanel, percussion strip, linear eq, multiband compressor, tube leveler and boost 11.
 
I not talking about glitches, I mean adjust settings, close it, open it back up and all the settings are back to default.  I mean plugins that don't do what you would expect a plugin of that nature to do.  I mean just plain don't work, as in, useless to me. 

I just discovered the settings going back to default problem the other day. I thought I was going nutso. I would make an adjustment, hit the space bar to play my project, and bang ... my plug settings would go back to default. This even happens if I click off the plug screen and on to Sonar's main window then hit play. At first I thought I was clearing the value by hitting the space bar, but that's not the case. I've noticed this on Boost 11 64, Tube Leveler 64, and Linear Compressor 64.
 
Tip: After you make an adjustment, click on another knob or slider to get the plug window's focus off the control you adjusted. That 'usually' works for me now that I discovered this little glitch, but not always. Or, save your settings as a user preset every time you make an adjustment.
 
Hope this helps.
 
Good luck!
 
Shane
 
 
 

 

rpmfd


I'd like to chime in here, and say, I'm having a similar problem with GPO4. The mod wheel (in the aria player) keeps getting reset some how. I was correlating it to the space bar but, I wasn't sure. I'm running the 64 version. I'm not sure what the problem is though?

Could be you have zero controllers/ searchback checked.
Look in Tools/Project/Midi Out

chilldanny


Hi Butch,

The chances are mate it's a system setup/user error.
Often a re-install of Sonar will solve most problems.
Not always but often.

Are you running 32bit or 64bit?
Often 64bit can cause issues if your system/Sonar isn't setup correctly.

Knowledge is power so the more info on your setup the better.

We all have different approaches to solutions, but I actually don't recommend reinstalling until other options have first been worked through.
 
More often than not, the solution can be found in a less intrusive way than reinstalling.
 
Throughout the years I've been on this forum (7 now?), I've seen people go through all kinds of hoops trying to solve a problem.  Then, someone will suggest the 'real' solution and it turns out to be simple.
 
Reinstalling can create its own set of problems if not done right, or just make matters worse - and is time consuming.
 
I think it's better to be "deductive" about finding the solution to problems.
 
Well, that's just my 2 cents lol.
 
 

Butch


The ones in question are:  Vintage chanel, percussion strip, linear eq, multiband compressor, tube leveler and boost 11. 
   
Next time, I'll know...just buy the studio edition and get quallity plugins elsewhere.

Ah, the irony.  Boost 11 was once included as a free plug-in only with the home studio edition of SONAR.   

Butch


The ones in question are:  Vintage chanel, percussion strip, linear eq, multiband compressor, tube leveler and boost 11.
 
I not talking about glitches, I mean adjust settings, close it, open it back up and all the settings are back to default.  I mean plugins that don't do what you would expect a plugin of that nature to do.  I mean just plain don't work, as in, useless to me.
 
As far as my computer, it is a PC audio labs Rok Box quad core 2.66, 4 gigs ram, yada yada....It's a professional, made for audio computer.
 
Once again, if Ozone 4 works perfectly, I would say that proves that the problem is with the Sonar plugins and not my machine.
 
Next time, I'll know...just buy the studio edition and get quallity plugins elsewhere.

I've been kind of following this thread, and I don't doubt you're having the problems, but I wanted to say that it definitely is not the norm.  Most users are not experiencing this (that doesn't mean you're not, of course).
 
But that does suggest you MAY have a corrupt installation -- or at least the bundled plugins somehow got corrupted.
 
This is one of the few cases I would suggest a complete UNinstall, and REinstall.  It would eliminate the 'obvious' -- ie, if the installation was corrupt.
 
Also - there's a possibility the source was corrupt.  Meaning -- if you were installing from a DVD that the files on the source (DVD) were corrupt.  This could be true of downloads as well.
 
 

chilldanny


The chances are mate it's a system setup/user error.
Often a re-install of Sonar will solve most problems.
Not always but often. 
 
 

echo.....echo.............echo...........

 
just joking Billy

rpmfd


I'd like to chime in here, and say, I'm having a similar problem with GPO4. The mod wheel (in the aria player) keeps getting reset some how. I was correlating it to the space bar but, I wasn't sure. I'm running the 64 version. I'm not sure what the problem is though?

ce1982 got the answer for you when he corrected his first reply to Options>Project>MIDI Out - then un-check "Zero controllers."

That is Error #1 with all new GPO users, so you're not alone in being stymied by that at first.  The Garritan Libraries make use of CC1 in an unorthodox way, in that it's the volume/timbre control for most of the instruments (percussion instruments not included, their volume is controlled only by velocity.) 

If you take a look at the manual, they try to make it clear that something absolutely critical in making GPO come alive is to use CC1 continuously on your tracks.  It's not a set-one-time volume control like CC7 which controls the fader for an instrument. 

You need to constantly keep your mod wheel moving to varying degrees in emulation of the non-static, always changing volume of a live musician.  In Sonar, that crucial instrument volume control will keep re-setting to zero every time you stop your project - hence the need to always have that setting un-checked when recording with Garritan Libraries.

Randy B.

When I bought my machine from PC Audio Labs, the OS was already loaded and tweaked.  Don't think for a moment there is a guy at PCAL loading the OS on each individual machine.  They made one good hard drive, tested and perfected it, and then just burn copies of it over and over again.  I don't think that is the problem.  The same goes for the DVD that Sonar comes on.  They just burn copies of the "master".  So there are no corrupted files on my DVD.  If there were, then a reload would just reload the corrupted files.  When I load Sonar, I don't do anything unusual, just accept the defaults and let it run.  I did reinstal the plugins, as tech support suggested, with no results.  And once again, if my new Ozone 4 installed and is running perfectly, then it's not Sonar in general that has the problem, it's the plugins.
 
At this point, I don't care any more.  Ozone 4 is awesome!  I don't need any of those plugins from Sonar.  Like I said, next time I'll buy the studio edition and use quality third party plugins.