Dimension Pro Bank Browser issues

Hi
 
I have half solved a problem I have had since upgrading from LE to Pro 64bit. I bought the DSF Instrument Mega Pack for LE then I upgrded to Sonar Producer and went throught the upgrade to Pro. I have also done the 1.5 upgrade as well.
 
The Megs Pack was not appearing in my browser but OK in the loading the Multisamples. I just read the thread to press F5 (which I hadn't realised!) and hey presto the Mega Packs appeared. However, I now get error messages: "Error uncommpressing program data- program load failed".
 
I have also other folders with problems. Take 'Expansion Pack 1' folder. If I try to load 'RGC Air' the following error appears: Air.Wav - Multisample Not Found
 
Any help resolving this issue would be appriciated.
Thanks

Hi Chad
 
Are you the chap I am in contact with through support?
 
my dimension pro dll  (in my vstplugin folder) is the 64bit version and called dimension pro x64.dll and is version 1.5.0.5 last updated 27/04/2010 (obviously UK date format).
 
So all looks OK there.
 
Martin
 

Hi Nick
 
Yes all OK now. There is a procedure to go through if you would like it forwarded to you...
 
Martin

Nick
 
Here's the support message from Chad..  he helped me out no end... it's quite long..... hope it helps...
 

Hello Martin, 
   
 Thank you for contacting Cakewalk Technical Support. 
   
 >I seem to be going back rather than forwards on this. I cannot un-install Dimension Pro. If I go to Start | Programs | Cakewalk | Dimensio Pro there are no un-install options. If I go to Control Panel | Unistall A Program the only Dimension Pro listed is for 1.2 but this came up with an error message so I have removed this from my programs list. 
 >Is there a manual way to get to the un-install for Dimension Pro? I have looked through the directories and cannot find it. 
   
 Yes perform a manual un-install via the following steps: 
   
 - First attempt to run the 1.2 uninstaller from your remove programs 
 list after you have press F5 on Dimension Pro's program browser. (the 
 first time you tried the programs.lst file may not have been built if 
 you hadn't opened Dimension Pro's program browser) 
   
 - Click the Windows Start button and select Run. At the prompt type 
 REGEDIT and click OK.  
   
 Backup your Registry before making edits - you do this by clicking the 
 Registry menu, Export Registry File.  
   
 Now delete the following Registry keys  
   
 HKEY_CURRENT_USER\Software\Cakewalk Music Software\Dimension Pro 
   
 HKEY_LOCAL_MACHINE\Software\Cakewalk Music Software\Dimension Pro  
   
 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{61E5A01F-A3AD-4a64-BD41-4123B58CD27B}\InprocServer32\18 
   
 - Close Regedit 
   
 - Now delete your Dimension Pro folders and dll files: 
   
 C:\Program Files\Cakewalk\Dimension Pro 
 C:\ProgramData\Cakewalk\Dimension Pro 
 C:\Program Files\Cakewalk\Vstplugins\Dimension Pro 
   
 For the dll files perform a file search on your hard drive for 
 Dimension Pro.dll. Remove all copies.  
   
 You can also perform a search for any remaining Dimension Pro folders 
 you have. Remove those as well.  
   
 >You say Dimension LE can be un-installed. I don't see a un-insall option or is this just a case of deleting certian directories? If so can you advice? 
   
 This depends on which version of Dimension LE you have. If your copy 
 of Dimension LE came with SONAR or SONAR Home Studio then it will only 
 be uninstalled when you remove the application it came with. There is 
 a standalone version of Dimension LE as well, in this case the 
 standalone has it's own uninstaller.  
   
 You can also perform a manual un-install of Dimension LE if you'd like 
 via the follow steps: 
   
 (its also important to note that you can have both Dimension LE and 
 Dimension Pro installed on the same system, so feel free to leave it 
 installed if you'd like) 
   
 - Click the Windows Start button and select Run. At the prompt type 
 REGEDIT and click OK.  
   
 Backup your Registry before making edits - you do this by clicking the 
 Registry menu, Export Registry File.  
   
 Now delete the following Registry keys  
   
 HKEY_CURRENT_USER\Software\Cakewalk Music Software\Dimension LE 
   
 HKEY_LOCAL_MACHINE\Software\Cakewalk Music Software\Dimension LE 
   
 - Close Regedit 
   
 - Now delete your Dimension LE folders and dll files: 
   
 C:\Program Files\Cakewalk\Dimension LE 
 C:\Program Files\Cakewalk\Vstplugins\Dimension LE 
   
 For the dll files perform a file search on your hard drive for 
 Dimension LE.dll. Remove all copies (if any are left).  
   
 You can also perform a search for any remaining Dimension LE folders 
 you have. Remove those as well.  
   
   
 >I was thinking of buying the e-mu packs on offer this month but don't want to proced until we can get this sorted. 
   
 After performing a clean installation you should be all set. Just 
 remember that if you are using Dimension Pro 1.5 and install any 
 expansion packs you'll need to move the program files via the steps 
 outlined in this knowledge base article: 
   
 [link=http://www.cakewalk.com/support/kb/reader.aspx?ID=2007013168]http://www.cakewalk.com/s...der.aspx?ID=2007013168[/link] 
   
 It's a very simple step of re-running the 1.5 updater. Or manually 
 copying the Programs to the new ProgramData folder location.  
   
 In the future these expansion pack installers will be updated so that 
 they install to the new location if someone has Dimension Pro 1.5 
 installed.  
   
 >. I bought the DSF Instrument Mega Pack for LE then I upgrded to Sonar Producer and went throught the upgrade to Pro. I have also done the 1.5 upgrade as well. 
   
 It sounds like you installed these packs for Dimension LE. After 
 doing a clean install make sure to choose the Dimension Pro 
 installation type.  
   
 >However, I now get error messages: "Error uncommpressing program data- program load failed". 
   
 As mentioned on the forums this error message happens when a copy of 
 Dimension Pro 1.0 attempts to load programs created with features from 
 Dimension Pro 1.2. (the 1.2 update brought in new FX and other 
 features). Even if you had updated to 1.5 there is a chance that a 
 stray copy of Dimension Pro 1.0 was still being scanned and opened by 
 SONAR. That would cause this error message. A clean install from the 
 steps outlined above should resolve this issue.  
   
 If you run into this issue again there are two steps you should take: 
   
 Perform a file search for Dimension Pro.dll. View the properties of 
 all of the Dimension Pro.dll files. Remove any Dimension Pro.dll that 
 reads to be version 1.1.0.79. Make sure that all of your Dimension 
 Pro version numbers read 1.2.0.214 or later.  
   
 Then you can also go in to SONAR and go to Tools | Cakewalk Plug-in 
 Manager. Here you can disable your Dimension Pro DXi. You can also 
 see which VSTi for Dimension Pro is being used and it's scan location. 
   
 >I have also other folders with problems. Take 'Expansion Pack 1' folder. If I try to load 'RGC Air' the following error appears: Air.Wav - Multisample Not Found 
   
 A clean installation should also solve this issue. I would recommend 
 re-downloading both Expansion Pack installers and running from the 
 newly downloaded installers: 
   
 [link=http://www.cakewalk.com/support/kb/reader.aspx?ID=20067172]http://www.cakewalk.com/s...eader.aspx?ID=20067172[/link]